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User Guide DM-310/320 Dot Matrix Printer...
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Tally Dascom DM-310/320 User Guide V1.0 Important Safety Instructions (English) Read the following instructions thoroughly before starting up your printer. • The device and mains-socket must all times be easily accessible. • Never carry out maintenance or repair work yourself. Always contact a qualified service technician.
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Tally Dascom DM-310/320 User Guide V1.0 Wichtige Sicherheitshinweise (German) Lesen Sie bitte diese Sicherheitshinweise durch, bevor Sie den Drucker in Betrieb nehmen. Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglich sein. Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie immer einen qualifizierten Servicetechniker.
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Tally Dascom DM-310/320 User Guide V1.0 Consignes importantes de sécurité (French) Lire attentivement les instructions suivantes avant de mettre l’imprimante en service. Le dispositif et la prise principale doivent toujours être accessibles facilement. Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un dépanneur qualifié.
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Tally Dascom DM-310/320 User Guide V1.0 Indicazioni di sicurezza importanti (Italian) Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni. Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili. Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un tecnico di assistenza qualificato.
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Tally Dascom DM-310/320 User Guide V1.0 Instrucciones de seguridad importantes (Spanish) Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio. El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos.
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Tally Dascom DM-310/320 User Guide V1.0 Правила по технике безопасности. (Russian) Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу принтера. Устройство и розетка должны быть всегда легко доступна. Не выполняйте технические работы и ремонт техники самостоятельно, но сообщайте о...
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Tally Dascom DM-310/320 User Guide V1.0 Instruções Importantes sobre Segurança (Portuguese) Leia as instruções de segurança antes de usar a impressora. A impressora e a tomada devem ser facilmente em todos os momentos acessí veis. Consulte sempre um técnico qualificado para executar uma reparação .
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Tally Dascom DM-310/320 User Guide V1.0 Önemli Güvenlik Talimatları (Turkish) Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun. Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir. Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman kalifiye bir uzman servis-teknisyenine haber verin.
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Tally Dascom DM-310/320 User Guide V1.0 TRADEMARK ACKNOWLEDGEMENTS “IBM” is a trademark of International Business Machines Corporation. “EPSON” is a trademark of Epson America Incorporated. “DEC” is a trademark of Digital Equipment Corporation. “Centronics” is a trademark of Centronics Data Computer Corporation.
Tally Dascom DM-310/320 User Guide V1.0 About This Manual This manual provides information to operators of the DM-310/320 to describe basic operations to enable safe and correct use of the printer. Symbols Description The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.
Tally Dascom DM-310/320 User Guide V1.0 TABLE OF CONTENTS About This Manual ........................X Related Software and Documents ....................X 1 INTRODUCTION ........................13 1.1 Features ..........................13 1.2 Printer Specification ......................14 1.3 Ribbon Cassette Specification ....................16 1.4 Paper Specification ....................... 16 1.5 External Dimension and Mass ....................
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Tally Dascom DM-310/320 User Guide V1.0 4.3 Hexadecimal Dumping Mode....................60 5 TROUBLESHOOTING AND MAINTENANCE .................62 5.1 Error Indicator Cable ......................62 5.2 Trouble Shooting ........................63 5.3 Clear a Paper Jam........................64 5.4 Maintenance ........................65 6 COMMUNICATION INTERFACE SPECIFICATIONS ................66 6.1 USB interface ........................
User Guide V1.0 1 INTRODUCTION The Dascom® DM-310/320 is ideally suited for point of sale applications that require color or monochromatic one, two, or three-ply receipts. This robust, impact printer features the latest technological advances including; drop-in paper loading, compact design, logic seeking head, built-in programmable buzzer, and ESC/POS compatibility.
Tally Dascom DM-310/320 User Guide V1.0 1.2 Printer Specification Printing mode Serial impact dot matrix Printing Bi-directional direction 9 pins (Pin ∮0.30mm) Head pins Print Parameter Resolution max 160dpiH x 144dpiV Print speed 5.0 lines/sec 63.5mm(40 columns/ 400 half dots/ 200 full dots) Print width 57.2mm(36 columns/ 360 half dots/ 180 full dots)
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Tally Dascom DM-310/320 User Guide V1.0 Feed key Power indicator Green LED Control Panel Paper indicator Red LED Error indicator Red LED Buzzer Support Black mark sensor(left/ right), Paper end sensor, Paper near end sensor, Detection Sensors cover-open sensor External power adapter...
Tally Dascom DM-310/320 User Guide V1.0 1.3 Ribbon Cassette Specification Lifetime Single color specification, color (black) : approx. 3 million characters Two color specification, colors (red/black): red approx. 750,000 characters/black approx. 1.5 million characters Be sure to use a recommended ribbon cassette in order to maintain printing quality and stabilize printer operation.
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Tally Dascom DM-310/320 User Guide V1.0 If you use pressure sensitive paper with total thickness greater than 0.14mm, either do not use the cutter or else rewind the bottom paper with the rewinder to reduce the total thickness (top paper +...
Tally Dascom DM-310/320 User Guide V1.0 1.5 External Dimension and Mass Width: Approximately 156.4 mm Depth: Approximately 248 mm Height: Approximately 137 mm Mass: DM-310: Approx. 2.2kg (excluding power adapter) DM-320: Approx. 2.3kg (excluding power adapter)
If you discover shipping damage upon inspection: Immediately notify the shipping company and file a damage report. Keep all packaging material for shipping company inspection. Notify your authorized Tally Dascom reseller. Partition Printer Ribbon cassette Sample paper roll Power cord AC adapter The package contents vary with different customized order requirements.
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Tally Dascom DM-310/320 User Guide V1.0 Package Contents: Printer 1 unit Partition 1 piece Ribbon cassette 1 piece Sample paper roll 1 piece Standard AC adapter 1 piece EU/UK/US Power cord 1 piece Graphic installation guide 1 piece Including user guide, Driver, setup...
Tally Dascom DM-310/320 User Guide V1.0 1.7 Product Configurations There are two models in this series. DM-310: without auto cutter DM-320: with auto cutter Interface Types USB interface Serial interface: USB + RS0232C Parallel interface: USB + bidirectional parallel port (IEEE1284) ...
Tally Dascom DM-310/320 User Guide V1.0 1.8 Part Names and Functions Printer components and functions are shown as below: Paper Window Cover-open Clutch Rear Cover Blade Retreat Hole Front Cover Control Panel Power Switch Component Name Function Cover-open Clutch Pull this lever for opening the top cover.
Tally Dascom DM-310/320 User Guide V1.0 1.9 Contral Panel 1.9.1 Power Switch Turn the printer on or off. The marks on the switch: (O: OFF / | : ON) Before turning on the printer, be sure to check that the AC adapter is connected to the power supply.
Tally Dascom DM-310/320 User Guide V1.0 Normal. Print head is over-heated. Fast blink 1.9.3 Feed Key When this switch is pressed once, paper feeds (1 line). If it is held down, paper feeds continuously until it is released. And when there is a printer error, pressing this switch can cancel the error status.
Tally Dascom DM-310/320 User Guide V1.0 2 SETUP 2.1 Flow of Setup This chapter consists of the following sections along with the setup flow of the product and peripherals. Installing the Printer (page 26 ) Attaching Power (page 27) Adjusting the Paper Near-End Sensor...
Tally Dascom DM-310/320 User Guide V1.0 2.2 Installing the Printer You can install this printer horizontally. With an additional screw in the wall, you can also attach the printer to a wall. Horizontal Installation Place the printer on a solid, flat, stable surface; ensure the printer is placed in a stable position and there is easy access for users to the control panel and roll paper holder.
Tally Dascom DM-310/320 User Guide V1.0 2.3 Attaching Power Checking the voltage of the power adapter Before you connect the power adapter to the power socket check if the voltage is correct. If you connect the power adapter to power with incorrect voltage this may result in electrical damage to adapter and printer.
Tally Dascom DM-310/320 User Guide V1.0 2.4 Adjusting Paper Near-end Sensor Paper near end sensor is used for indicating paper usage status. If paper is insufficient, paper near end sensor will be triggered and paper LED becomes red. Paper near end sensor...
Tally Dascom DM-310/320 User Guide V1.0 2.5 Loading Ribbon Cassette Please do not touch print head cover whild replacing ribbon cassette. You may be hurt if print head is hot. Insert your fingers into the dents in both sides of front cover, with both hands open the front cover towards you.
3P copy roll paper (1 original + 1 copy) Paper widths: 76.2±0.5mm/ 69.5±0.5mm/ 57.5±0.5mm Roll diameter: Interior diameter φ10+2 mm, exterior diameter φ27mm or less Paper thickness: DM-310: 0.06mm ~ 0.2mm (total thickness) DM-320: 0.06mm ~ 0.18mm (total thickness) Pull the cover-open clutch as the figure shown and open the rear cover.
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Tally Dascom DM-310/320 User Guide V1.0 Set the attached partition in place if the roll paper you are using is 69.5mm wide or 57.5mm wide. Change the paper width by changing the value set as the width using the Utility tool. (See page 47)
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Tally Dascom DM-310/320 User Guide V1.0 Maintaining tension in the roll paper, firmly close the rear cover until you hear a click. Paper feeds automatically and stops at the print start postion. CAUTION: Be very careful not tolet the rear cover catch your hands when closing the rear cover.
Tally Dascom DM-310/320 User Guide V1.0 2.7 CONNECTING TO COMPUTER NOTE! Be sure to install the driver before connecting the printer to the host computer. Before installing, disconnect the Power Unit from the printer (as well as turning the power switch off).
Tally Dascom DM-310/320 User Guide V1.0 Connection cable must comply with the following requirements: Connection Type Specifications USB 1.1/2.0 compatible Serial RS232 Parallel IEEE 1284.4 Cash Drawer 10 Base-T/100 Base-TX compatible Ethernet Wireless Bluetooth USB 1.1/2.0 compatible 2.7.1 Connecting USB interface CAUTION! Be careful not to insert the USB interface cable into the cash drawer kick-out connector.
Tally Dascom DM-310/320 User Guide V1.0 Confirm the top and button of the cash drawer cable connector and insert it into the cash drawer kick-out connector at the back of the printer. Screw the cash drawer’s ground wire to the body of the printer.
Tally Dascom DM-310/320 User Guide V1.0 When using interface cables equipped with a grounding line, attach the ground line to the screw hole marked “FG” on the printer. Connect the other end of the interface cable to the host computer.
Tally Dascom DM-310/320 User Guide V1.0 protection. Otherwise, the devices can be damaged by lightning. Never attempt to connect the customer display cable, drawer kick-out cable, or the standard telephone line cable to the 10/100BASE-T LAN connector. Connect the printer to a network by a LAN cable via a hub.
Tally Dascom DM-310/320 User Guide V1.0 3 NETWORK SETUP AND CONFIGURATION 3.1 Installing Windows Driver Switch off the printer before running the printer driver setup. Your printer CD-ROM comes with Windows Driver. Go to the Driver folder and run the installer.
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Tally Dascom DM-310/320 User Guide V1.0 Click “Next”. Choose the port you need. And then click “Next”.
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Tally Dascom DM-310/320 User Guide V1.0 Click “Finish” after the installation is complete. The pop-up interface will tell you driver is installed successfully.
Tally Dascom DM-310/320 User Guide V1.0 3.2 Installing Setup Tool Your printer CD-ROM comes with Tally Dascom Setup Tool. Go to the folder and run the installer. (1) Choose setup language. (2) Click next.
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Tally Dascom DM-310/320 User Guide V1.0 (3) Select the installation path to the tool. (4) Click “Finish”.
Tally Dascom DM-310/320 User Guide V1.0 3.3 Setup Tool Application A CD comes along with printer. The CD contains POS & label printer setup tool for configuring printer. Or, please find the latest setup tool on Dascom website: www.dascom.cn Read the help file carefully before using the setup tool. Please click “Help” button in “Choose Interface”...
Tally Dascom DM-310/320 User Guide V1.0 3.3.2 Configuring the Printer After choosing model and interface, select “Printer Setup” tab for configurations. Setup Items Explanation Setup Items Options Default Description Set the printer’s system language, Chinese or Printer Language English, Chinese English English.
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Tally Dascom DM-310/320 User Guide V1.0 Explanation for Buttons Button Description Restore All Setting Click this button to restore all setting. The new setting will be valid if click this button. If no any change, it will keep the default Send Setting value.
Tally Dascom DM-310/320 User Guide V1.0 3.4 Installing Bluetooth Adapter Driver First make sure the printer driver is installed. And then install Bluetooth adapter (V2.0 or above version) that prepared by yourself in the PC via USB interface. Power on printer and load paper roll.
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Tally Dascom DM-310/320 User Guide V1.0 Select “Device is ready for searching”, and then click “Dascom DM-320” for searching the Bluetooth printer.
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Tally Dascom DM-310/320 User Guide V1.0 Then the Bluetooth adapter has been installed in the computer. Then the Bluetooth adapter has been installed in the computer.
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Tally Dascom DM-310/320 User Guide V1.0 Check the port type, in this case, it is COM4.
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Tally Dascom DM-310/320 User Guide V1.0 Right click the printer, select Properties →Ports, and select the output port that you have put down (in the case COM4) then click “Apply”.
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Tally Dascom DM-310/320 User Guide V1.0 Then COM4 for the printer is checked.
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Tally Dascom DM-310/320 User Guide V1.0 Select “General” and click “Print test page” for checking Bluetooth performance. Setting pages vary depending on the different types of Bluetooth adapter.
Tally Dascom DM-310/320 User Guide V1.0 3.5 Update Firmware (1) Preparation USB cable, 24V power adapter, setup tool, firmware file or characters library. (2) Connection Connect the printer and the host with a USB cable. Check the Device Manager, if connection is successful, “USB Printing Support”...
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③ Error LED and Power LED on, the printer is in upgrade mode now. (4) Upgrade Firmware ① Execute setup tool, select model “DM-310 DM-320” and USB interface. ② Select “Update Firmware” tab, then click “Browse” for searching the firmware file or characters...
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Tally Dascom DM-310/320 User Guide V1.0 ③ After firmware loading, press Feed Key when Error LED and Status LED blink. ④ Restart the printer after printer beeps...
Tally Dascom DM-310/320 User Guide V1.0 4 SETTING/CHECKING MODES Besides the ordinary print mode, the printer has the following modes to set or to check settings of the printer. Self-test Mode Hexadecimal Dumping Mode 4.1 Print a Parameter Setting Page (Self-test Page) Before you connect the printer to the computer, make sure that the printer is in proper working order.
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Tally Dascom DM-310/320 User Guide V1.0 Here is the self test page and its explanation: The print is an example. It may differ dependingon the installed options or interfaces: Dascom Model Model: DM-310 Serial Number S/N: XXXXXXXXX Firmware Version: 01.00.00.00...
Tally Dascom DM-310/320 User Guide V1.0 4.2 Verticle Alignment Mode Open the rear cover, hold down Feed Key and switch on printer till buzzer beeps twice. Now the printer enters vertical alignment mode. Every time you press the Feed key, the printer prints another vertical printout. When the outcome meets your need, turn off the printer.
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Tally Dascom DM-310/320 User Guide V1.0 Turn off the printer or press the FEED button three times to return to the normal mode.
Tally Dascom DM-310/320 User Guide V1.0 5 TROUBLESHOOTING AND MAINTENANCE Your printer is extremely reliable, but occasionally problems may occur. This chapter provides information on some of the common problems you may encounter and how you may solve them. If you encounter problems that you cannot resolve, please contact your dealer for assistance.
Tally Dascom DM-310/320 User Guide V1.0 5.2 Trouble Shooting When there is trouble with this printer, take action to clear up the trouble accoding to the following table. If this action does not clear up the trouble, notify the dealer where you purchased the printer or service personnel.
Tally Dascom DM-310/320 User Guide V1.0 5.3 Clear a Paper Jam Turn off the power and open the rear End of the blade of the cutter cover. If the rear cover cannot be opened. Rear Cover When there is a cutter problem, the printer...
User Guide V1.0 5.4 Maintenance DM-310/320 is designed for a long and reliable lifetime. But periodic maintenance is recommended in order to assure error free working. This also would guarantee the good print quality over the life time. It is recommended to clean the printer once every six months or after 300 hours duty.
Tally Dascom DM-310/320 User Guide V1.0 6 COMMUNICATION INTERFACE SPECIFICATIONS 6.1 USB interface USB interface pin assignment PIN No. Description Classic wire color VBUS White Green Black USB interface connector diagram 6.2 Cash Drawer interface Cashbox interface pin assignment Pin No.
Tally Dascom DM-310/320 User Guide V1.0 Serial interface connector diagram 6.7 Parallel interface Parallel interface pin assignment Parallel interface with 36 pin CENTRONICS socket. Pin No. Signal From Description Strobe Signal; Data latch pulse, latch the data to the printer at the rising edge of the negative pulse.
Tally Dascom DM-310/320 User Guide V1.0 7 CHARACTER CODE PAGES The character code tables show only character configurations. They do not show the actual print pattern. “SP” in the table shows a space. 7.1 Common to all pages (International Character Set: USA) “...
Tally Dascom DM-310/320 User Guide V1.0 7.2 International Character Sets ASCII code (Hex) Country France à ° ç § é ù è ¨ β Germany § Ä Ö Ü ä ö ü U.K. £ Denmark I Æ Ø Å æ...
Tally Dascom DM-310/320 User Guide V1.0 8 COMMAND SETS 8.1 ESC/POS Command Sets Category Commands Function Print and line feed Print and carriage return Print and feed paper ESC J n Print commands ESC K n Print and reverse feed ESC <...
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Tally Dascom DM-310/320 User Guide V1.0 Category Commands Function Select default line spacing ESC 2 Space commands Set line spacing ESC 3 n Bitmap control ESC * m nL nH d1... Dk Select bitmap mode command DLE EOT n Transmit real-time status...
Tally Dascom DM-310/320 User Guide V1.0 FCC STATEMENT 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference. 2) This device must accept any interference received, including interference that may cause undesired operation.
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