Telephone Lines - Talkswitch 24-CA User Manual

2.4.3 Telephone Lines

This section describes how TalkSwitch handles incoming calls based on the
incoming line and distinctive ring numbers.
Configure incoming calls during mode 1, 2 and holiday mode
Each incoming telephone line has to be set to answer incoming calls using
one of the auto attendants. In this example, we will use Auto Attendant 1
and Mode 1 to answer all lines. If you are not using Mode 2 or Holiday Mode,
you don't need to configure the settings for those modes.
Figure 88: Call handling telephone lines
1. Open the TalkSwitch configuration software.
2. Select Call Handling -> Telephone Lines.
3. Choose Line 1. Each additional line can be configured in succession,
following steps 5 and 6.
4. Select Business Hours.
5. From the drop-down menus, select Play auto attendant Switchboard and
immediately. This will pick up all incoming calls on Line 1 and play your
recorded greeting.
6. Repeat the same setting for each of your incoming lines. Start at step 4
and choose Line 2 and apply steps 5 and 6.
7. Save settings to the unit.
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