In The Office - Receiving Calls With Or Without The Auto Attendant; Receiving Calls Using The Auto Attendant - Talkswitch 24-CA User Manual

C H A P T E R 3
CH A P TE R 3 : U S I N G TA L K S W I TCH
USI NG TA L K SW ITCH
3.1 IN THE OFFICE — RECEIVING CALLS WITH OR
WITHOUT THE AUTO ATTENDANT

3.1.1 Receiving calls using the auto attendant

If you don't have a receptionist, the auto attendant helps you handle all
your inbound calls. Once an auto attendant has been configured and
recorded, it will follow the instructions given in the configuration. For
details on adding and configuring auto attendants, see 2.4.2 Auto attendant
on page 80 and its subsections.
When calls are answered by an auto attendant, callers can:
• Dial any local or remote extension
• Dial any VoIP number (250–299)
• Dial any ring group (300–309)
• Dial voicemail directly
• Use a dial-by-name directory
• Choose options 0, 1, 2, 3, 4, 5 (if configured to perform specific actions)
• Transmit a fax
• Go to a different auto attendant
• Remain on the line to follow an action programmed for that auto
attendant
TalkSwitch owners and employees can access other options at the auto
attendant:
• Call back or call bridge
• Retrieve voicemail
• Enter command mode to make system changes
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