Chapter 4: Call Detail Record (Cdr) Logging; Enabling Call Detail Record (Cdr) Logging - Talkswitch 24-CA User Manual

C H A P T E R 4
CH A P TE R 4 : CA LL D E TA I L R E CO RD (C D R ) L O G G I NG
CALL D E TA I L RE CORD ( CD R )
LOG G I NG
This chapter covers the setup and retrieval of records generated by calls
through the phone system.
The Store to File on TalkSwitch option is recommended for all units with LAN
ports. The Real-time to Serial option is only available with units that have a
serial port.

4.1 ENABLING CALL DETAIL RECORD (CDR) LOGGING

Units can report the CDRs in real-time to a computer connected to the Serial
port, or log the CDRs in a file on the unit itself.
If multiple units are networked on a LAN, the CDR data is stored on unit 1.
1. Connect TalkSwitch to your computer and open the TalkSwitch
configuration software.
2. Click Tools -> Call Logging Output.
3. Select Real-time to Serial Port or Store to File on TalkSwitch.
Figure 112: Call log output options
C A L L D E T A I L R E C O R D ( C D R ) L O G G I N G 1 4 7