Troubleshooting; Problems That May Occur During Configuration - Talkswitch 24-CA User Manual

C H A P T E R 6
TRO U BL E S H O O TI NG A N D
SUPPO R T

6.1 TROUBLESHOOTING

Solutions to the following problems are described in this chapter:

• Problems that may occur during configuration

• Problems that may occur while using the TalkSwitch features
Some problems might be due to physical connections such as loose cables.
Before you start to analyze possible configuration issues. See 1.13 Verifying
the connections on page 28.
6.1.1 Problems that may occur during configuration
I am not able to retrieve settings from TalkSwitch.
• Reboot TalkSwitch.
On the TalkSwitch front panel, turn the power button off and back on.
• If you are connected via Serial port, open the configuration software.
This will often correct any miscommunication that may have occurred
between TalkSwitch and your PC.
• Make sure you do not have any communications programs running at the
same time you are using the TalkSwitch configuration software. These
can include Palm Pilot, Hot Sync, TalkWorks, digital camera software or
others. These programs tend to occupy COM ports, making them
unavailable for other programs.
I am unable to configure TalkSwitch using a touchtone phone.
1. You cannot configure TalkSwitch using a phone sharing the same line in
parallel. You have to configure TalkSwitch using one of the extensions
plugged into the back panel of TalkSwitch.
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