Talkswitch 24-CA User Manual page 78

Figure 63: Music file format
5. If you clicked Yes, the Load Audio File window displays. Browse to the
location of the desired digital audio file, select the file and click on
Open.
6. In Transfer Settings, seen in Figure 64 on page 66, select Music if you
want the caller to hear music instead of a ringback tone.
7. Save settings to the unit.
Set the volume for Music on Hold
TalkSwitch offers the ability to adjust the volume of music on hold
playback. In On-Hold Settings, to increase or decrease the sound level, use
the drop-down list for Playback volume for music file:
Figure 64: Volume adjustment
Transfer Settings
Decide if you would like your callers to hear ringing, music or double beep
tones while they are being transferred.
If you connect a music source to the music jack but do not enable Music
on Hold, the caller hears both music and beep sounds. When the callers
make a selection at the auto attendant to go to extensions with call
screening enabled, they will hear ringing and music.
6 6 T A L K S W I T C H US ER GU ID E • NO R TH AM ER ICA