Hold And Transfer; Hold; Unscreened Transfer; Screened Transfer - Talkswitch 24-CA User Manual

5. To connect to the second caller, press Dial, Send or
your phone.
6. Once you are finished with the second call or would like to return to the
first caller, press Cancel (softkey).

3.3.3 Hold and transfer

3.3.3.1 Hold

1. Press Hold.
2. Press the flashing line key that corresponds to the caller on hold to take
the caller off hold. If you have multiple callers on hold or in queue at
your extension, you can retrieve them on a first in/first out basis.
3. Press Hold and 7, then press Dial, Send or
phone.

3.3.3.2 Unscreened transfer

1. Press the Transfer or xfer key.
2. Dial the appropriate extension number and then press the Transfer or
xfer key. Some IP phones may support hang-up transfer. Please check the
documentation of the IP phone to see if it supports this feature.
The caller is taken off hold when the receiving extension answers. If the
transferred call is busy or not answered after the number of rings specified
in the No Answer setting, or if the extension is busy, one of the following
applies:
Default:
Option:
The option can be altered under Options -> Transfer Options in the
configuration software.

3.3.3.3 Screened transfer

To initiate a screened transfer from an IP extension to another local
extension, remote extension or extension ring group:
1 2 8
The transferred call is handled according to the destination
extension's No Answer or Busy settings.
The call is transferred back to the transferring extension.
T A L K S W I T C H US E R GU I D E • N OR TH A M E RI CA
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