13. PIN or User Code — This column shows the user's access code to dial out
using a specific carrier.
The data can be imported into any call management software or an Excel
spreadsheet as a delimited text file. After the import, the data can be
grouped and tallied based on the criteria set forth.
Example:
1. Total line usage for a day
2. Number of inbound calls
3. Wait times
1 5 4
4. Average call times
5. Number of calls per line
T A L K S W I T C H USE R GU I D E • N O R TH A M E R I C A