FP PostBase Vision Reference Manual page 153

Issue
...
when metering
Label metering
– separation error
– jam.
Letter jam.
Letter transport fails to start.
Metering not possible.
"Maximum weight has
exceeded for the current
product selection..."
(error message)
Possible cause and remedy
The labels used were not well suited.
We recommend to use only labels that have been
approved by Francotyp-Postalia.
Labels stick to one another.
Take the labels out of the dispenser.
Slacken / fan the label stack and reinsert it.
Internal problem of label print function.
Contact Customer Service.
On how to clear a letter jam, please see chapter 17.3.
PostBase does not show the Home screen.
Return to the Home screen and try again.
Sensor does not recognize letter.
Position the letter again.
No product / postage set because
– mailing data are incomplete or
– weight value is missing.
Check product settings (see chapter 5.1).
No credit left in postage meter.
Please load postage (see chapter 8).
Credit of the current user is too low.
Have the system administrator assign new credit.
Maximum postage value for metering exceeded.
Please contact the system administrator.
The currently displayed weight does not corre-
spond to the desired product selection.
Place the mail piece on the weighing platform or
set the weight manually (minimum weight 0.1 oz).
Tips for troubleshooting
153