Voice Mail, Centralized - NEC Aspire Series Networking Manual

Voice Mail, Centralized

Voice Mail, Centralized
Operation
Networking
Networking will support the use of a single voice mail for the entire network. A user may call into
the voice mail from anywhere in the network and perform most functions as if the voice mail were
located on their premises. With software 4.94 or higher, the Aspire Mail or IntraMail voice mail can
be used. Prior to software 4.94, only the use of an external voice mail (any NVM-Series voice
mail) connected to analog ports is supported for centralized voice mail.
With a networked system, when voice mail is busy, there is a slight difference in the telephone's
display. With a single system, the extension calling a busy voice mail will see WAITING VOICE
MAIL on their display. With a networked system, the extension will display CALLING XXX
(XXX = extension number).
The Centralized Voice Mail can be connected to any Aspire in the Network, the only consideration
is the amount of networking trafÞc expected from each of the sites. The Aspire Network will always
have a limit to the number of calls that can be made, whether this is due to the amount of ISDN
channels or the bandwidth available on the IP network.
It is recommended to install the Centralized Voice System at the site that will be the heaviest user of
voice mail services - this will keep the amount of network trafÞc to a minimum. If Automated
Attendant is required, it is also recommended to install the Centralized Voice Mail at the site that
will receive the trunk calls destined for Auto Attendant. Again, this is to keep the amount of net-
work trafÞc to a minimum.
Pilot Call
When the extension in System B dials the centralized voice mail access number (Program 45-01-
07), then the voice mail in System A is accessed as the centralized voice mail.
Service Codes
When the voice mail service code (Program 11-12-51) is dialed, the system calls either the voice
mail at the same site as the user, or if the centralized voice mail access number is deÞned in Pro-
gram 45-01-07, then the centralized voice mail is called.
One-Digit Service Code
If an extension user hears either a busy signal or a ring back tone when placing an intercom call and
dials the one-digit service code for voice mail, the call is connected to the voice mail at the same
site, or if the centralized voice mail access number is deÞned in Program 45-01-07, then the central-
ized voice mail is called.
Voice Mail Message Key
If an extension user presses their Voice Mail Message key (Program 15-07 or SC 851: 77), the voice
mail at the same site as the user is called, or if the centralized voice mail access number is deÞned
in Program 45-01-07, then the centralized voice mail is called.
Conversation Recording
If an extension user presses their Conversation Recording key (Program 15-07 or SC 851: 78), the
voice mail at the same site as the user is called, or if the centralized voice mail access number is
deÞned in Program 45-01-07, then the centralized voice mail is called and the conversation is
recorded to that voice mail.
Features
Voice Mail, Centralized
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