Lightware MX2-8x8-HDMI20-L User Manual page 76

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10. Troubleshooting
Symptom
Other audio port is
switched to the output
Output port is muted
No audio is present on
output
Analog audio input: volume
is set very low
Analog audio output:
volume is set very low
HDMI mode was set to DVI
HDMI output signal
contains no audio
DVI EDID is emulated
Root cause Action
Audio signal
Check the audio crosspoint
settings.
Check the output port
properties.
Check the Analog audio input
port settings (Volume).
Check the Analog audio output
port settings (Volume).
Check the properties of the
output port and set to HDMI or
Auto.
Check the EDID and select an
HDMI EDID to emulate.
MX2-HDMI20 series – User's Manual
Refer to Symptom
4.2
6.4.1
Connected serial device
LW2 7.3.5
cannot be controlled
LW3 8.7.1
4.3.3
6.6
LW2 7.3.6
LW3 8.8.1
4.3.2
6.5.1
No LAN connection can
be established
LW3
8.7.2
4.3.3
6.6
LW3
8.9.2
4.3.3
6.6
LW3
8.8.2
4.3.4
6.6
LW3 8.13
Root cause Action
RS-232 signal
Cable connection problem Check the connectors to fit well;
check the wiring of the plugs.
Serial settings are different Check the port settings of the
matrix and the connected serial
device(s). Pay attention to link
and/or local ports.
Ethernet
Incorrect IP address is set Disable DHCP server and set the
(direct connect) IP addresses to be in the same
subnet.
Restore the factory default
settings (with fix IP).
IP address conflict Change the IP address to a not
reserved one or enable DHCP
if DHCP server exists in the
network.
76
Refer to
3.4
6.9.3
LW3 8.11
6.9.2
LW3
8.12
6.9.5
LW3 8.3.5
4.3.1
6.9.2
LW3 8.12