Chapter 27. Troubleshooting; Problem Solving - DigiDesign D-show Manual

Chapter 27: Troubleshooting
This chapter provides troubleshooting and problem solving information. It includes a table of problems and solutions that pro-
vides answers to common questions, explains D-Show text messages, and refers you to specific sections later in this chapter or
elsewhere in this guide for details and instructions.

Problem Solving

The following table provides descriptions of situations that may arise while operating D-Show common questions, symptoms
and error messages, along with possible solutions.
Table 28. Troubleshooting D-Show Errors and Messages
Symptom or Message
Faders, Switches, Channels, and Units
Fader stuck
Only faders and mutes are
working
Channel meter Stereo LED
is flashing
Can't pan an Aux from the
ACS
Startup and Restarts
System failure and restart,
then the Resume Opera-
tions dialog appears
Possible Cause
Fader path was blocked during startup cali-
bration
Backup personality is in effect
Indicates a difference of 12 dB or more
between the two sides of the stereo signal.
Aux panning is configured to follow channel
pan
The D-Show system software has been
forced to restart and the backup personality
is now in effect.
Solution
Reset the unit on which the stuck fader resides by right-click-
ing the unit in the Options > Devices page and choosing
Reset. If possible, wait for a silent portion of a performance
to avoid unexpected gain changes upon reset. For details,
see "Resetting Hardware Components" on page 198).
Wait for the system to recover and follow instructions
on-screen to resume operations (see "Resuming Normal
Operation" on page 196).
Trim source levels or input gains to balance.
In the Options > Busses page, select the Follows Channel
Pan option. Deselect for each Aux you want to pan indepen-
dently from channel pan.
Continue mixing using features available while the backup
personality is in effect (see "In Case of System Failure" on
page 195). Follow the instructions on-screen to resume oper-
ations after a restart (see "Resuming Normal Operation" on
page 196).
Chapter 27: Troubleshooting 193