Communication Test; Troubleshooting - DigiDesign Command 8 Manual

When you add a device in Apple Audio MIDI
Setup while Pro Tools is running, it will be auto-
matically enabled as an input device. If you
want to prevent MIDI data from a control sur-
face reaching Pro Tools, you can disable a con-
trol surface as an input device.
For more information on recording MIDI
and enabling input devices, refer to the
Pro Tools Reference Guide.

Communication Test

To test Command|8 communication with
Pro Tools:
With Pro Tools running, make sure Com-
1
mand|8 is enabled and recognized by Pro Tools
(see "Enabling Command|8 in Pro Tools" on
page 14).
Open a session.
2
Make sure the Control Room LEVEL knob is
3
all the way down (off).
Press PLAY on Command|8. Pro Tools starts
4
playing.
Move a fader or knob on Command|8, and the
5
corresponding on-screen control should move.
To set basic Pro Tools monitoring levels:
While still playing back, check that Ext
1
Sources is dark (not enabled) in the Control
Room monitor section.
Turn the Control Room LEVEL or Headphone
2
LEVEL to a desirable listening level.
Continue adjusting levels, and press STOP to
3
stop playback.
The Control Room section is explained in
detail in Chapter 3, "Command|8 Over-
view."
16 Command|8 Guide

Troubleshooting

If your system does not seem to be responding
correctly, check all MIDI connections and set-
tings. If there is still a problem, repeat the instal-
lation and configuration steps.
Once enabled in Peripherals, Command|8 will
be available every time you launch Pro Tools un-
til you deselect it in the MIDI Control Surfaces
window, or communication is lost.
Lost Communication
To re-establish communication, repeat the in-
structions in "Enabling Command|8 in
Pro Tools" on page 14. If problems persist,
check your MIDI configuration (see "Configur-
ing MIDI" on page 13).
Lost Communication after
Reconnecting Command|8
On Windows, you must reinstall the Com-
mand|8 software if you move Command|8 to a
different USB port. The software installation
only installs software to the USB port to which
the Command|8 is connected. If you move
Command|8 to a different port and Pro Tools
cannot communicate, reinstall software and try
again (see "Installing Software for Command|8"
on page 9).