Product Repair Program/Returning A Unit To Xycom; Preparing The Unit For Shipment - Xycom 9450 Manual

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Hard Drive
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Solid State (Flash) Drive
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Floppy drive
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Power supply
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Keyboard Interface Module
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DRAM
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Cache on a stick (COAST)
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Product Repair Program/Returning a Unit to Xycom

Xycom's Product Repair & Customization (PR&C) Department restores equipment to
normal operating condition and to implement engineering changes which enhance operat-
ing specifications. Products returned to Xycom will be tested with standard Xycom test
diagnostics. Contact PR&C at 1-800-AT-XYCOM for information on turnaround time for
your system.

Preparing the Unit for Shipment

1. Obtain an RMA number for your unit by calling the nearest Xycom Repair Center.
Have the following information ready:
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540M
850M
2.1G
10 Mbytes
20 Mbytes
40 Mbytes
60 Mbytes
AT4+ and AT4+PCI CPUs
1 M x 9
4 M x 9
AT5+ CPUs
1 M x 32
2 M x 32
4 M x 32
8 M x 32
256K
512K
Company name and shipping and billing address
Type of service desired – product repair or product exchange
Product model number, part number, quantity, serial number(s), and warranty
status
Failure mode and failure systems
Chapter 5 - Maintenance
5-3