Product Repair Program/Returning A Unit To Xycom - Xycom 9462 System Manual

9460/9460KP/9462/9462KP System Manual

Product Repair Program/Returning a Unit to Xycom

Xycom's Product Repair & Customization Department (PR&C) restores equipment to
normal operating condition and implements engineering changes that enhance operating
specifications. Xycom tests products returned to Xycom with the standard Xycom test di-
agnostics.
Follow the steps below to prepare the unit for shipment:
1. Obtain an RMA number for your unit by calling your nearest Xycom Repair Depart-
ment or Xycom, Inc. at 1-800-289-9266 or 313-429-4971.
Please have the following information:
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2. Make sure the front panel assembly is properly attached to the unit.
3. Attach failure information to the unit to speed processing.
4. Place the unit securely in its original packaging or an equivalent heavy-duty box.
5. Mark the RMA number on your purchase order and on the outside of the box.
6. Send the unit to the address given when you receive your RMA number.
5-8
Company name, shipping and billing address
Type of service desired: product repair or product exchange
Product model number, part number, quantity, serial number(s), and warranty
status
Failure mode and failure systems
Purchase order number or repair order number