Processing A Refund; Receipts; Processing A Settlement - Integrated Mode; Manual Settlement - Westpac EFTPOS CONNECT Quick Reference Manual

Processing a refund.

1. Initiate a 'Refund' transaction via the POS.
2. The terminal will prompt to tap, insert, or swipe the customer's card/payment-enabled
device.
3. If a contactless card/device is presented, position it above the terminal screen
for processing.
4. Alternatively, if the card/device is inserted or swiped, select the account type on the terminal.
5. The terminal will prompt to enter the PIN. Enter the PIN and press the 'ENTER' key.
For certain credit cards, you may be able to skip PIN entry and press the 'ENTER' key.
6. The terminal will indicate if the refund has been approved or declined.

Receipts.

In Integrated mode, all receipt information for the EFTPOS Connect transaction is sent to your
POS for printing.
* Mastercard® is a registered trademark of Mastercard International Incorporated.
Processing a settlement – integrated mode.

Manual settlement.

You've the option to perform a manual settlement anytime throughout the day. This function
allows you to manually process a settlement within the current trading day.
1. Initiate a 'settlement' transaction via the POS.
2. Your terminal will connect to the bank and begin settlement.
Note: A settlement can only be performed once in a 24-hour period. If you've attempted to
settle more than once, you will receive a message printed on the receipt 'ALREADY SETTLED',
indicating the terminal has already been settled within the last 24 hours. You cannot settle
between 9:30pm and 11:00pm (Sydney time).
Connectivity – switching to standalone mode.
Standalone mode allows the terminal to transact on its own in the event of a POS outage,
without the need for the POS.
• Press the 'Func' key and enter '11112222' on the terminal.
• Press the 'ENTER' key.
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