Hypercom M4230 User Manual page 90

Code Display
30 FORMAT ERROR CALL
HELPDESK
39 WRONG ACCOUNT
41 CONTACT CARD ISSUER
43 CONTACT CARD ISSUER
51 CANNOT PAY
52 WRONG ACCOUNT
53 WRONG ACCOUNT
54 CANNOT PAY
55 RE-ENTER PIN
56 CONTACT CARD ISSUER
88
EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE
Cause/Action
Power the terminal off and on and retry the
●
transaction.
Contact Merchant Business Solutions whilst
●
the cardholder is present to confirm if the
transaction has been processed correctly.
Retry the transaction, selecting a different
●
account.
If the transaction is declined again, obtain
●
another form of payment.
Advise cardholder to contact issuing bank.
●
Contact manual Credit Card Authorisations.
●
Press the option for extension 500.
●
Contact manual Credit Card Authorisations.
●
Press the option for extension 500.
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
●
Retry the transaction, selecting a different
●
account.
If the transaction is declined again, obtain
●
another form of payment.
Advise cardholder to contact issuing bank.
●
Retry the transaction, selecting a different
●
account.
If the transaction is declined again, obtain
●
another form of payment.
Advise cardholder to contact issuing bank.
●
Check the card expiry date.
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
●
The cardholder has entered the wrong PIN.
●
Retry the transaction with the correct PIN.
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
●
TROUBLE SHOOTING