Fall Back Sales Procedures; Electronic Fall Back - Hypercom M4230 User Manual

8.0 Fall Back Sales Procedures

8.1

Electronic Fall Back

The Electronic Fall Back (EFB) facility is available only when enabled on the terminal, and only
for certain card types.
Electronic Fall Back is the ability to continue performing transactions on the terminal, even
when communication with the Westpac host system for on-line approval has been lost or the
Issuer is unavailable. In EFB mode, transactions are stored within the terminal and manual
vouchers are not required. After communication has been restored, the terminal forwards
the stored transactions to Westpac for processing.
Your Merchant Letter of Offer contains your debit and credit floor limits.
You are reminded that you must not "split" a sale in order to avoid obtaining authorisation.
When processing in EFB Mode some differences apply to normal 'on-line' processing:
For credit card transactions that are over your credit card floor limit, you will be required to
●
enter an authorisation number which you can obtain by calling 132 415. Alternatively ask
your customer for an alternative means of payment.
Signature capture is required on all EFB transactions regardless of the account selection or
●
whether PIN was entered. The terminal will process the transaction in accordance with the
EFB floor limits and other validation settings.
Cheque/Savings account transactions exceeding your debit card floor limit will be
●
declined. Ask your customer for an alternate means of payment.
When communication has been lost and the amount of the transaction is over your floor
limit, the terminal will display the following for ten minutes. If nothing is entered after this
time the transaction will be cancelled and the terminal will revert back to the idle screen.
TERMINAL DISPLAY
OVER EFB LIMIT
CALL FOR AUTH
ENTER APPROVAL CODE
1
SEL 4
7
80
EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE
PROCEDURE
You will be required to enter an AUTHORISATION
NUMBER, which you can obtain by calling 132 415.
2 3
Enter this six digit code and press ENTER.
5 6
8 9
0 CLEAR
FALL BACK SALES PROCEDURES