Terminal Maintenance - Hypercom M4230 User Manual

2.7 Terminal Maintenance

In order to keep your terminal's software up to date the bank will automatically download
any updates to your terminal on a regular basis (usually monthly). It is important that you
allow the downloads to be completed so that your terminal will always have the latest
configuration and software available.
Generally this download will occur overnight and will take approximately one to two minutes,
however on occasion this can be up to 10 to 15 minutes. To allow this download to occur
your terminal will need to be kept switched on and be able to communicate with the bank.
If your terminal is unable to connect to the bank's system at its scheduled time it will try at a
later stage. The terminal will alert you to the download and allow you to "defer" the download
if you have customers present. The prompt will read:
TERMINAL DISPLAY
TMS DOWNLOAD REQUIRED
CONTINUE?
NO
The deferral is provided in order to allow you to find a convenient time to complete the
download, however you should allow the download to be completed as soon as possible.
Continual deferral will lead to the download being forced to occur.
If the download is interrupted for any reason e.g. loss of power, communication loss, you
may see this screen:
TERMINAL DISPLAY
No Apps Available
Call Maintenance
Restart Terminal
Do you want to restart?
Yes
 
EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE
PROCEDURE
Press the soft key next to YES, or press ENTER, to
allow the download to proceed. If you do not wish to
continue at this time press the soft key next to NO
YES
or press CANCEL.
PROCEDURE
Ensure communication is restored.
Press the CANCEL key.
Press the soft key next to YES and press ENTER.
The terminal will reboot and start download again.
No
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GETTING STARTED