How To Void A Transaction - Hypercom M4230 User Manual

5.4 How to Void a Transaction

The Void function can be carried out on credit or charge cards to reverse a transaction that
has not yet settled.
Note:
Debit cards and pre-authorisation transactions cannot be voided.
●
TERMINAL DISPLAY
DATE
ENTER AMOUNT
MERCHANT FUNCTION
ENTER FUNCTION
ENTER INV/ROC NO.
AND PRESS ENTER
Enter Refund/Void Pswd
MERCHANT NAME
VOID
MERCHANT NAME
DATE
CARD
SEL
CARD NO.
SALE
APPROVAL
26
EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE
TIME
CLEAR
VOID
CLEAR
CLEAR
INV: xxxxxx
TIME
ACCOUNT
AMOUNT
PROCEDURE
Press FUNCTION.
Press 5 and then ENTER for VOID.
Key in the INVOICE/ROC (Record of Charge) number
printed on the receipt of the original transaction and
press ENTER.
Key in the VOID PASSWORD and press ENTER.
The chosen transaction details will be displayed
Press the soft key next to 'SEL', or press ENTER, to
confirm transaction to void.
TRANSACTION PROCEDURES