Trouble Shooting; Hardware Faults - Hypercom M4230 User Manual

10.0 Trouble Shooting

10.1

Hardware Faults

Hardware Faults
No response from
the terminal
Terminal not
reading cards
Paper jamming
Or
Not feeding
Or
Not printing
EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE
Action
1. Ensure that the power cable is securely connected to
the terminal.
2. Power off the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call Merchant Business Solutions if the problem persists.
1. Re-insert/swipe the card as per instructions in Section 4.
2. If there is still no response from the card reader power off
the terminal for 10 seconds.
3. Power on the terminal.
4. Attempt transaction again.
5. Call Merchant Business Solutions if the problem persists.
1. Remove the paper roll from the printer to ensure that there is
no paper caught.
2. If the existing paper roll is damaged in any way then replace
this with a new roll.
3. If the problem continues power off the terminal for 10
seconds.
4. Power on the terminal.
5. Initialise the terminal by pressing Function and then 7.
6. The terminal should print a logon receipt. This will confirm if
the printer is operational.
7. Re-test the printer using the FEED button.
8. You can test the printer by pressing the Function key,
followed by 82, and then 1 and Enter. A receipt will print.
9. Call Merchant Business Solutions if the problem persists.
85
TROUBLE SHOOTING