Table Of Contents - Hypercom M4230 User Manual

Contents
1.0 Introduction .................................... 2
1.1 Merchant Responsibility for
Equipment and Materials Provided .. 2
1.2 Cancellation of Facility ..................... 2
1.3 Damaged, Lost or Stolen
Equipment ......................................... 2
2.0 Getting Started ............................... 3
2.1 EFTPOS Professional Mobile ............ 3
2.2 Keyboard Layout ............................... 3
2.3 Terminal Display ............................... 4
2.4 Power Supply .................................... 4
2.5 Communications ............................... 5
2.5.1 Terminal Communications ................ 5
2.5.2 GPRS Coverage ................................. 5
2.6 Printer and Paper Load Function ...... 5
2.7 Terminal Maintenance ...................... 7
2.8 Passwords ......................................... 8
3.0 Terminal Users ................................ 9
4.0 Procedures .....................................12
4.1 Inserting a Chip Card .......................12
4.2 Swiping a Magnetic Stripe Card ......13
4.3 Operating Training Mode .................13
4.4 Locking/Unlocking Terminal
Keyboard ..........................................17
5.0 Transaction Procedures .............. 18
5.1 How to Process a Sale .................... 18
5.2 How to Process a Cash Only
Transaction ......................................21
5.3 How to Process a Refund ............... 23
5.4 How to Void a Transaction .............. 26
5.5 How to Process a Sale with Tip ...... 29
5.6 How to Process a Tip Addition ....... 32
5.7 How to Process a Mail/Telephone
Order/e-Commerce Transaction .... 37
5.8 How to Process a
Pre-Authorisation ........................... 40
EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE
5.9 How to Process a Completion ........ 43
5.9.1 Using the Invoice/ROC Number ..... 43
5.9.2 Using the Authorisation ID ............. 45
6.0 Reporting Functions ..................... 48
6.1 How to Print a Subtotal Report ...... 48
6.2 Terminal Settlement ....................... 49
6.3 How to Reprint Previous
Settlements .................................... 52
6.4 How to Reprint Last Transaction .... 53
6.5 How to Reprint Specific
Transaction ..................................... 55
6.6 How to View Transactions .............. 56
6.7 How to Print Transaction Log ......... 57
6.8 How to Print Tip Report .................. 59
6.9 Shifts ................................................61
6.9.1 How to End a Shift ...........................61
6.9.2 How to Print a Shift Report ............ 62
7.0 Additional Terminal
Features/Options ......................... 64
7.1 Multi Merchant Facilities ................ 64
7.2 Merchant Surcharge ....................... 64
7.3 Merchant Logo ................................ 67
7.4 Pre-Set Amounts ............................ 67
7.5 Dynamic Currency Conversion ........71
8.0 Fall Back Sales Procedures ......... 80
8.1 Electronic Fall Back ........................ 80
8.1.1 Sending Offline Transactions ..........81
8.2 Manual Fall Back ............................. 82
9.0 Minimising Fraud .......................... 83
9.1 CCV Security Codes ....................... 83
10.0 Trouble Shooting .......................... 85
10.1 Hardware Faults ............................. 85
10.2 Response Codes ............................. 86
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