Manual Fall Back - Hypercom M4230 User Manual

8.2 Manual Fall Back

The EFTPOS Professional Mobile terminal supplied to you is very reliable and Westpac is
committed to ensuring its smooth operation is maintained. Any problems should be promptly
reported to our helpdesk.
If your terminal fails to function correctly you may revert to manual fall back.
Before Performing a Fall Back Transaction:
For credit cards, if the transaction is over your Floor Limit, call 132 415 for authorisation.
If you are unsure of your Floor Limit for credit cards please refer to your Letter of Offer or
check your recent merchant statement.
For debit cards, if the transaction is over your Floor Limit find an alternate means of payment.
If you are unsure of your Floor Limit for debit cards please refer to your Letter of Offer.
Minimum Requirements:
You must complete all sales details on the voucher. The completed voucher must be signed by
the customer and the signature compared with that appearing on the reverse of the card.
If the signature does not match or you are in any doubt as to the authenticity of the cardholder,
another form of payment should be sought. You must check the 'to' and 'from' dates to ensure
the card has not expired. You must ensure the card is presented and imprinted.
Banking:
The completed downtime vouchers, together with an EFTPOS Merchant Summary voucher
must be deposited with Westpac in the grey envelope for debit cards and in the blue
envelope for credit cards on the first available business day. You must retain copies of all
vouchers for 12 months. Vouchers can be charged back for late deposits.
If you require any additional information, please contact Merchant Business Solutions
on 1800 029 749.
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EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE MINIMISING FRAUD