How To Process A Refund - Hypercom M4230 User Manual

5.3 How to Process a Refund

Refunds may only be processed where there was an initial valid transaction on the same card.
If a customer returns a purchase, or if an incorrect amount was charged, process a refund
as follows:
TERMINAL DISPLAY
DATE
ENTER AMOUNT
MERCHANT FUNCTION
ENTER FUNCTION
Enter Refund/Void Pswd
MERCHANT NAME
REFUND
ENTER REFUND AMOUNT
$0.00
REFUND
INSERT/SWIPE CARD
EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE
PROCEDURE
TIME
Press FUNCTION.
Press 4 and then ENTER for REFUNDS.
CLEAR
Key in the REFUND PASSWORD and press ENTER.
CLEAR
Key in the REFUND AMOUNT and press ENTER.
CLEAR
Insert the customer's chip card into the chip card
reader.
Or:
Swipe the customer's card through the card reader.
Or:
Key in the card number, expiry date and CCV#
(if available) for Mail Order/Telephone Order.
TRANSACTION PROCEDURES
23