Hypercom ICE Series Manuals

Manuals and User Guides for Hypercom ICE Series. We have 1 Hypercom ICE Series manual available for free PDF download: Troubleshooting Manual

Hypercom ICE Series Troubleshooting Manual

Hypercom ICE Series Troubleshooting Manual (55 pages)

SPOS Version 05B

Brand: Hypercom | Category: Payment Terminal | Size: 1 MB

Table of Contents

Table of Contents
7
List of Figures
9
Who Should Use this Book
11
How this Book Is Organized
11
Guide Conventions
11
Chapter 1 Equipment Information
11
Chapter 1 Equipment Information
13
General Safety Precautions
13
Eprom
14
Applications
14
Initialization
15
Custom Maintenance Password
15
Requesting Repairs
16
Terminal Memory
16
Clearing Reversals, Batches, and Initializations at the Application Level
17
Clearing Reversals
17
Clearing a Batch
18
Clearing the Initialization
19
Clearing Reversals, Batches, or Everything at the Application Level
20
Accessing the Terminal Boot Level
21
ICE 5500 and 5700
21
Procedure #1
21
Procedure #2
22
Ice 6500
23
Procedure #1
23
Procedure #2
24
Deleting the Current Software Application at the Terminal Boot Level
25
Configuring a Terminal for an Application Download
26
Loading a Terminal with Software
28
Initializing a Terminal for a Parameter Download
29
Screen 1
29
Screen 2
30
Changing Settings in the Terminal Boot Level
31
Test Functions
34
Performing a Keyboard Test
34
Performing a Display Test
35
Performing a PIN Pad Test
36
Performing a Card Reader Test
37
Performing a Printer Test
38
Figure 1-1. Printer Sample Receipt
39
Turning the Printer on or off
40
Clearing Printer Paper Jams
41
Figure 1-2. Printer Paper Door Open
41
Figure 1-3. Open Printer Access Cover
41
Figure 1-4. Open Paper Door
42
Figure 1-5. Lift Paper Cutter
42
Reloading Printer Paper
43
Figure 1-6. ICE 5700 Printer Paper Installation
43
Chapter 2 Error Messages
45
Please Try Again (CE)
45
Please Try Again (TO)
46
Please Try Again (LC)
46
Error Call Help (SE)
46
Invalid Transaction
46
Line Busy
47
Replace Handset
47
No Comms
47
Unsupported Card
47
ERROR-Wrong Trans
47
Before Loading or Initializing a Terminal
48
Please Initialize or Call Help (FE)
48
Please Initialize or Call Help (PE)
48
Host Messages
48

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