Hypercom ICE 5500 Merchant User Manual
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Hypercom ICE 5500 Merchant User Manual

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Hypercom ICE 5500
Version 7e
Merchant User Guide
:....... N
12, 2002
R
D
OVEMBER
EVISION
ATE
V
: ......................................... 1.09
ERSION

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Summary of Contents for Hypercom ICE 5500

  • Page 1 Hypercom ICE 5500 Version 7e Merchant User Guide :..N 12, 2002 OVEMBER EVISION : ......... 1.09 ERSION...
  • Page 2 This document has been prepared by Datawest; the information herein has been developed by Datawest and is believed to be accurate. This document shall not be copied, reproduced or distributed to others at any time for any reason whatsoever without the prior written consent of Datawest. All product names and services identified throughout this document are trademarks or registered trademarks of their respective companies.
  • Page 3 Hypercom ICE 5500 Version 7e Merchant User Guide NTRODUCTION This section provides information about setting up the POS Terminal for the Merchant. The following topics are described: § Overview of the Terminal: describes the screen and keypad on the Terminal.
  • Page 4 Hypercom ICE 5500 Version 7e Merchant User Guide Overview of the Terminal / Vue D'Ensemble du Terminal The Hypercom ePic ICE 5500 Terminal is used to validate debit and credit purchases. POSHnet Services processes debit transactions for debit cards displaying the Interac® logo.

  • Page 5: Installing The Terminal / Installation De La Terminal

    Hypercom ICE 5500 Version 7e Merchant User Guide Installing the Terminal / Installation de la Terminal When a location for the Terminal has been determined at a Merchant site, the Terminal must be connected to a power source and an analog telephone line before configuration can take place.

  • Page 6: Connecting The Telephone Line / Relier La Ligne Téléphonique

    Hypercom ICE 5500 Version 7e Merchant User Guide Connecting the Telephone Line / Relier la ligne Téléphonique A dedicated telephone outlet is recommended for optimum performance. A telephone cable is included with each Terminal. To connect the telephone line: ESCRIPTION Insert the telephone cable shipped with the Terminal into a dedicated analog telephone jack.

  • Page 7: Installing The Printer Paper / Installation Du Papier D'iimprimeur

    Merchant User Guide Installing the Printer Paper / Installation du papier d'Iimprimeur The ePic ICE 5500 Terminal uses thermal paper, to load the printer paper: Open the printer paper cover on the back of the Terminal. Place the paper roll into the holder, ensuring the paper unrolls from under the roll, not over the top.
  • Page 8 Hypercom ICE 5500 Version 7e Merchant User Guide ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Touch MORE to Touchez PLUS MAIN PRINCIPAL access the pour accéder à following screen. l'écran suivant. FIN. TRANS. BATCH TRANS FIN REPORTS TERMINAL RAPPORTS TERMINAL SERVER...

  • Page 9: Table Of Contents

    Hypercom ICE 5500 Version 7e Merchant User Guide ABLE OF ONTENTS ..................................NTRODUCTION ..................VERVIEW OF THE ERMINAL NSEMBLE DU ERMINAL .................... NSTALLING THE ERMINAL NSTALLATION DE LA ERMINAL Powering up the Terminal / Actionner vers le haut de la Terminal ..............iii Connecting the Telephone Line / Relier la ligne Téléphonique ................

  • Page 10: Processing Financial Transactions / Traitement Des Transactions Financières

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ROCESSING INANCIAL RANSACTIONS RAITEMENT DES RANSACTIONS INANCIÈRES This section provides instructions for processing transactions when a customer presents a debit or credit card for payment.

  • Page 11: Purchase (Debit) / Achat (Débit)

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières 1.1 Purchase (Debit) / Achat (Débit) This section provides instructions for processing transactions when a customer presents a Debit card for payment. According to Interac regulations, cash back can only be dispensed as part of a Debit purchase transaction for a product or service.
  • Page 12 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Enter the amount, Écrivez la PURCHASE ACHAT and press OK. quantité, et la pression OK. AMOUNT MONTANT $ 10.00 $ 10.00...
  • Page 13 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE If Tip is enabled, Si le bout est TIP ENTRY POURBOIRE the CardHolder permis, le can add a détenteur de...

  • Page 14: Purchase (Credit) / Achat (Crédit)

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières 1.2 Purchase (Credit) / Achat (Crédit) This section provides instructions for processing transactions when a customer presents a Credit card for payment. According to credit regulations, cash back can only be dispensed as part of a Debit purchase transaction and is not allowed for a credit transaction.
  • Page 15 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Enter the Écrivez la PURCHASE ACHAT amount, and quantité, et la press OK. pression OK. AMOUNT MONTANT $ 10.00 $ 10.00...
  • Page 16 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Note: If you are Note: Si vous ne PURCHASE ACHAT unable to use the pouvez pas Card Reader on...

  • Page 17: Voids / Vides

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières Voids / Vides This section describes how to void a Debit Card or Credit Card Purchase, and a Credit Card Return. Cette section décrit comment vider une carte de débit ou un achat avec carte de crédit, et un retour de carte de crédit.
  • Page 18 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press VOID. Tochez NUL. FIN. TRANS TRANS FIN. PURCHASE FORCE POST ACHAT TRANS FORCE REFUND PRE AUTH REMBOURS...
  • Page 19 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE If this is a Debit Si c'est une VOID transaction, transaction de swipe the card débit, passez la...

  • Page 20: Refund Or Return Using A Credit Card / Remboursement Ou Le Retour En Utilisant Une Utilisation De Carte De Crédit

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières 1.4 Refund or Return Using a Credit Card / Remboursement ou le Retour en Utilisant une Utilisation de Carte de Crédit Use this transaction for a refund or return when the purchase was originally paid for with a credit card. Debit Refunds and Returns are not allowed.
  • Page 21 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Enter the amount, Écrivez la REFUND REMBOURS and press OK. quantité, et le contact OK. AMOUNT MONTANT $ 10.00 $ 10.00...

  • Page 22: Pre-Authorization (Credit Only) / Pré-Autorisation (Crédit Seulement)

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières Pre-Authorization (Credit Only) / Pré-Autorisation (Crédit Seulement) This transaction completes a pre-authorization request. A Pre-Auth would be done in the event that the final transaction amount would not be known before the Card Holder leaves the Merchant Location.
  • Page 23 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Enter the amount, Écrivez la PRE - AUTH PREAUTOR and press OK. quantité, et le contact OK. AMOUNT MONTANT $ 10.00...

  • Page 24: Pre-Auth Completion (Credit Only) / Preautor Completion (Crédit Seulement)

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières 1.6 Pre-Auth Completion (Credit Only) / Preautor Completion (Crédit Seulement) This section outlines the Pre-Authorization process. Pre-Auth Completion is used after a Pre-Authorization to enter the complete amount.
  • Page 25 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE If Servers are Si des serveurs PRE - AUTH CPL PREAUTOR COM turned on, the sont mis en...
  • Page 26 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE An approval Un numéro RESPONSE REPONSE number will be d'approbation displayed if the sera affiché si la transaction is...

  • Page 27: Pre-Auth Force Post (Credit Only) / Preautor Trans Force (Crédit Seulement)

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières 1.7 Pre-Auth Force Post (Credit Only) / Preautor Trans Force (Crédit Seulement) A Pre-Auth Force Post is a transaction used to ensure that any outstanding Pre-Auth Requests can be closed after the Batch Close and is only available to Merchants with the Generic Credit Plan.
  • Page 28 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE If desired, the Si désiré, le PRE - AUTH CPL PREAUTOR COM Customer can client peut add a Tip to the ajouter un bout à...

  • Page 29: Force Post (Credit Only) / Trans Force (Crédit Seulement)

    Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières 1.8 Force Post (Credit Only) / Trans Force (Crédit Seulement) If the batch was closed after the Pre-Authorization request was processed but before the Pre-Authorization Completion is processed then the request is deleted from the Terminal.
  • Page 30 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE If Servers are Si des serveurs FORCE POST TRANS FORCE turned on, the sont mis en Server must be...
  • Page 31 Hypercom ICE 5500 Version 7e Merchant User Guide Processing Financial Transactions / Traitement des Transactions Financières ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press OK to Touchez OK FORCE POST FORCE POST confirm the pour confirmer la amount. quantité. AMOUNT $ 10.00 MONTANT $ 10.00...

  • Page 32: Servers / Serveurs

    Hypercom ICE 5500 Version 7e Merchant User Guide Servers / Serveurs ERVERS ERVEURS Servers are Waiters, Waitresses, Clerks, etc. If the Terminal is configured to track activity by Server, the Employee will need to Sign On at the start of their shift and Sign Off at the end of their shift. This is explained in the following.
  • Page 33 Hypercom ICE 5500 Version 7e Merchant User Guide Servers / Serveurs ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE The Server must Le serveur doit SIGN ON / OFF OUV / FER login and press ouverture et contact OK. ENTER SERVER NUMBER...

  • Page 34: Passwords / Mots De Passe

    Hypercom ICE 5500 Version 7e Merchant User Guide Passwords / Mots de Passe ASSWORDS OTS DE ASSE 3.1 Setting the General Password / Réglage du Mot de Passe Général The General Password is for the Merchant and is used to protect general transaction activity such as voids, refunds, printing reports and sensitive cardholder information.
  • Page 35 Hypercom ICE 5500 Version 7e Merchant User Guide Passwords / Mots de Passe ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press SETUP to Le contact MAIN MAIN access the INSTALL pour following screen. accéder à l'écran suivant. SETUP FUNCTION INSTALL FONCTION...
  • Page 36 Hypercom ICE 5500 Version 7e Merchant User Guide Passwords / Mots de Passe ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Enter a new 4- Entrez un PASSWORD CHANGE MODE MOT DE PASSE digit General nouveau mot de Password and passe général à...

  • Page 37: Turning Password On And Off By Function / Mot De Passe De Rotation Marche-Arrêt Par Function

    Hypercom ICE 5500 Version 7e Merchant User Guide Passwords / Mots de Passe 3.1.1 Turning Password on and off by Function / Mot de passe de rotation marche-arrêt par Function Follow the steps below to activate (Turn ON) the following functions.
  • Page 38 Hypercom ICE 5500 Version 7e Merchant User Guide Passwords / Mots de Passe ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press De contact SETUP INSTALL PASSWORDS. PASSE. PASSWORDS CONTRAST PASSE CONTRASTE PRINT TERM IMPRIMER VERIFY PAN VERIF PAN CONFIG TERM CONFIG...
  • Page 39 Hypercom ICE 5500 Version 7e Merchant User Guide Passwords / Mots de Passe ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE The process to Le processus PASSWORDS PASSE activate or pour activer ou deactivate a mettre une VOID PASSWORD REQUIRED MOT PASSE ANNUL EXIGE...

  • Page 40: Training Mode / Mode Formation

    Hypercom ICE 5500 Version 7e Merchant User Guide Training Mode / Mode Formation RAINING ORMATION Training Mode is used for training new Employees and for demonstration purpososes. If Training Mode is active, the Terminal will not dial for any transaction, and all transactions will be approved. Turn Training Mode ON or OFF by completing the following steps.
  • Page 41 Hypercom ICE 5500 Version 7e Merchant User Guide Training Mode / Mode Formation ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Enter the General Entrez le mot de TRAIN MODE FORMATION Password and passe général et press OK. touche OK. ENTER PASSWORD...

  • Page 42: End Of Day Processes / Fin Des Processus De Jour

    Hypercom ICE 5500 Version 7e Merchant User Guide End of Day Processes / Fin Des Processus de Jour ND OF ROCESSES ROCESSUS DE This Section outlines the process for Reports and Batch Settlement. It is important to note the following: §...

  • Page 43: Host Totals

    Hypercom ICE 5500 Version 7e Merchant User Guide End of Day Processes / Fin Des Processus de Jour 5.1 Host Totals This transaction provides detailed transaction information held at the Host. Perform this transaction following the steps below. Cette transaction fournit des informations détaillées de transaction tenues au centre serveur. Exécutez cette transaction après les étapes ci-dessous.
  • Page 44 Hypercom ICE 5500 Version 7e Merchant User Guide End of Day Processes / Fin Des Processus de Jour ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Regardless of Indépendamment RESPONSE REPONSE the type, the du type, la borne Terminal will dial composera et un...

  • Page 45: Batch Settlement

    Hypercom ICE 5500 Version 7e Merchant User Guide End of Day Processes / Fin Des Processus de Jour 5.2 Batch Settlement ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press BATCH Touchez LOT Press Here for Menu App. Ici Pour Menu SETTLEMENT.
  • Page 46 Hypercom ICE 5500 Version 7e Merchant User Guide End of Day Processes / Fin Des Processus de Jour ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE If Servers are Si les serveurs REPORTS RAPPORTS On, and you sont allumés, et want to print...
  • Page 47 Hypercom ICE 5500 Version 7e Merchant User Guide End of Day Processes / Fin Des Processus de Jour ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE To settle a batch, Pour arranger un REPORTS RAPPORTS press BATCH groupe, touchez SETTLEMENT le LOT...
  • Page 48 Hypercom ICE 5500 Version 7e Merchant User Guide End of Day Processes / Fin Des Processus de Jour ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE This screen is Cet écran est RESPONSE REPONSE the response l'écran de screen after a réponse après Batch has been qu'un lot ait été...

  • Page 49: Configuration Settings / Arrangements De Configuration

    Hypercom ICE 5500 Version 7e Merchant User Guide Configuration Settings / Arrangements de Configuration ONFIGURATION ETTINGS RRANGEMENTS DE ONFIGURATION This section describes the process of manually initiating the upload and download of Terminal configuration settings. Use only as advised by your Sales Organization.
  • Page 50 Hypercom ICE 5500 Version 7e Merchant User Guide Configuration Settings / Arrangements de Configuration ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press UPLOAD Le contact MAIN PRINCIPAL CONFIG to TÉLÉCHARGE upload the CONFIG pour Terminal télécharger les SETUP FUNCTION INSTALL FONCTION...

  • Page 51: Refreshing Configuration Settings / Arrangements Régénérateurs De Configuration

    Hypercom ICE 5500 Version 7e Merchant User Guide Configuration Settings / Arrangements de Configuration 6.2 Refreshing Configuration Settings / Arrangements Régénérateurs De Configuration This function downloads the settings that have been previously saved or changed on the POS Host system. Use this function to "refresh"...

  • Page 52: Ice Pac

    7 ICE PAC ICE-PAC is a value-added Hypercom service that allows merchant logos to be printed on customer receipts right at the point of sale. In addition, attract screens can have have scrolling images. Contact your ISO for additional details regarding this service.
  • Page 53 Hypercom ICE 5500 Version 7e Merchant User Guide ICE PAC ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press SETUP to Le contact MAIN PRINCIPAL access the INSTALL pour following screen. accéder à l'écran suivant. SETUP FUNCTION INSTALL FONCTION MERCHANT MARCHANT TESTS...
  • Page 54 Hypercom ICE 5500 Version 7e Merchant User Guide ICE PAC ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE If the download Si le RESPONSE REPONSE is successful, an téléchargement approval est réussi, un message will be message APPROVAL APPROBATION displayed. d'approbation sera montré.

  • Page 55: Pre Paid Products / Prepaye Produit

    Hypercom ICE 5500 Version 7e Merchant User Guide PrePaid Products / Prepaye Produit RODUCTS REPAYE RODUIT The facility to process PrePaid Product transactions is a value-added component that allows a Merchant to sell Long- Distance PrePaid Phone Cards. Contact your ISO for further details. To download the ability to process PrePaid...

  • Page 56: Prepaye

    Hypercom ICE 5500 Version 7e Merchant User Guide PrePaid Products / Prepaye Produit 8.1 Processing PrePaid Transactions / Traitement Des Transactions Prepaye The following steps only apply to all PrePaid transaction types. Please note that if you have PrePaid enabled on your Terminal the Idle Menu will change (as shown below).
  • Page 57 Hypercom ICE 5500 Version 7e Merchant User Guide PrePaid Products / Prepaye Produit ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Swipe the Calling Passe Carte. ACTIVATE ACTIVEE Card. SWIPE CALLING CARD PASSE CARTE If the transaction Si la transaction RESPONSE REPONSE is successful, an est réussie, un...

  • Page 58: Prepaid Reports / Rapport Prepaye

    Hypercom ICE 5500 Version 7e Merchant User Guide PrePaid Products / Prepaye Produit 8.2 PrePaid Reports / Rapport Prepaye ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE Press MENU to Touchez le Press Here for Menu App. Ici Pour Menu access the Main MENU pour Menu.

  • Page 59: Quick Service Retail (Qsr) / Détail Rapide D U Service

    Hypercom ICE 5500 Version 7e Merchant User Guide Quick Service Retail (QSR) / Détail Rapide Du Service (QSR) / D UICK ERVICE ETAIL ÉTAIL APIDE ERVICE A value-added function of the Terminal Application is to remove various prompts during the transaction sequence to allow for a streamlined Purchase transaction flow.

  • Page 60: Purchase (Debit) / Achat (Débit)

    Hypercom ICE 5500 Version 7e Merchant User Guide Quick Service Retail (QSR) / Détail Rapide Du Service 9.1 Purchase (Debit) / Achat (Débit) This section provides instructions for processing transactions when a customer presents a Debit card for payment. Cette section fournit des instructions pour des transactions de traitement quand un client présente une carte de débit pour le paiement.
  • Page 61 Hypercom ICE 5500 Version 7e Merchant User Guide Quick Service Retail (QSR) / Détail Rapide Du Service ONTACT ERMINAL ISPLAY ERMINAL FFICHAGE TAPE The CardHolder Le client choisira PINPAD CLAV. NUM will select the le compte appropriate approprié PLEASE SELECT ACCOUNT...

  • Page 62: Purchase (Credit) / Achat (Crédit)

    Hypercom ICE 5500 Version 7e Merchant User Guide Quick Service Retail (QSR) / Détail Rapide Du Service 9.2 Purchase (Credit) / Achat (Crédit) This section provides instructions for processing transactions when a customer presents a Credit card for payment. Cette section fournit des instructions pour des transactions de traitement quand un client présente une carte de credit pour le paiement.

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