Appendix; Service And Support; Returns; A.1 Service And Support - Siemens FIDAMAT 6 Operating Instructions Manual

Appendix

A.1

Service and support

Technical support is available on the Internet at: CGA Help Desk
(https://support.industry.siemens.com/My/ww/en/requests#createRequest)
Your regional Siemens representative can be found here: Contact partner
(http://www.automation.siemens.com/mcms/aspa-db/en/automation-
technology/Pages/default.aspx // XmlEditor.InternalXmlClipboard:2b8c9950-1d49-ffc1-5ad9-
f7f0b769b59f)
A.2

Returns

A.2.1 Returns
Note
Return delivery of contaminated device components
Device components which have come into contact with radioactive gases or substances, or
have been exposed to radioactive or high-energy radiation, may no longer be returned.
The owner of the device must ensure in such cases that the contaminated device
components are disposed of correctly in accordance with the local directives at the location
of use.
The gas analyzer or replacement parts should be returned in their original packaging. If the
original packaging is no longer available, we recommend that you wrap the device in plastic
foil and pack it with shock-absorbing material (wood shavings, cellular rubber, or similar
material) in a sufficiently large box. If you use wood shavings, the stuffed layer on each side
should be at least 15 cm thick.
For overseas shipping, shrink-wrap the devices in an additional PE foil which is at least 0.2
mm thick, with a desiccant (e.g. silica gel) enclosed. For this type of shipping, you must also
line the inside of the transport container with a double layer of tar paper.
If you return your device for repair, enclose the filled-in decontamination declaration as well
as the filled-in fault description. In the case of guarantee claim, please enclose your
guarantee card.
FIDAMAT 6
Operating Instructions, 03/2018, A5E00222135-03
A
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