Ricoh Da-P1 Field Service Manual page 188

6. Troubleshooting
SC No.
SC636-02
SC No.
SC636-11
SC No.
SC637-01
186
Level Error Name/Error Condition/Major Cause/Solution
IC Card Error (Version error)
The version of the expanded authentication module is not correct.
D
Incorrect module version
Install the correct file of the expanded authentication module.
Level Error Name/Error Condition/Major Cause/Solution
IC Card Error (OSM user code file error)
• The correct "usercode" file could not be found in the root folder of
the SD card.
• The "usercode" file on the SD card could not be read.
• The "usercode" file does not exist on the SD card.
• The "usercode" file on the SD card is an invalid file.
D
• Data in the "usercode" file on the SD card is invalid.
• "usercode" file was not moved when moving the application to
another SD card
Use the user code configuration tool for OSM users (Idissuer.exe) to
create the "usercode" and store it in the root folder of the SD card
containing the IC card module (eccm.mod).
Level Error Name/Error Condition/Major Cause/Solution
Tracking Information Notification Error (Tracking application error)
Tracking information was lost.
D
• Tracking SDK application error
• Internal notification error
Turn the main power off/on.