Security Of The Operation Log; Retrieving The Debug Logs - Ricoh Da-P1 Field Service Manual

• Debug logs are not saved in the following conditions:
When there is no optional HDD
While erasing all memory
While data encryption equipment is installed
While changing the firmware configuration
Forced power OFF (accidentally disconnecting the outlet)
Engine debug log in shutdown
When the power supply to the HDD is off because of energy saving (engine OFF mode /STR
mode)

Security of the Operation Log

• User ID
• Password
• IP address
• Telephone number
• Encryption key
• Transition to SP mode
Also the following operation logs are not saved.
• Number keys (0 to 9) on the operation panel
• Soft keyboard on the touch panel display
• External keyboard

Retrieving the Debug Logs

• Retrieve debug logs to identify the date of occurrence of the problems and to find details of the
problems
• e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel does not
respond. Turn the main power supply off / on.
• You need to retrieve the debug logs dating back three days from the date of the problem.
• Analysis of the debug log is effective for problems caused by the software. Analysis of the debug
log is not valid for the selection of defective parts or problems caused by hardware.
Capturing Log to SD card
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