Ricoh M15 Field Service Manual
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Ricoh M15 Field Service Manual

Ricoh M15 Field Service Manual

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Fax Option Type M15
Machine Code: D3B3
Field Service Manual
February, 2016
Subject to change

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Summary of Contents for Ricoh M15

  • Page 1 Fax Option Type M15 Machine Code: D3B3 Field Service Manual February, 2016 Subject to change...

  • Page 3: Symbols And Abbreviations

    Symbols and Abbreviations Conventions Used in this Manual This manual uses several symbols. Symbol What it means Screw Connector E-ring Clip ring Clamp [A]: Short Edge Feed (SEF) [B]: Long Edge Feed (LEF) Cautions, Notes, etc. The following headings provide special information: •...
  • Page 4 • Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine. • Always obey these guidelines to avoid serious problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine. bold is added for emphasis. •...

  • Page 5: Table Of Contents

    Fax Option Type M15 (D3B3)..........................7 Accessory Check............................7 Installation Procedure.............................7 Fax Unit Options...............................11 Fax Connection Unit Type M15......................... 11 Overview of Fax Connection Unit......................11 Installing the application in the Remote Machine and Client-side Machine........11 Registering the Client-side Machine(s)....................14 Registering the Remote Machine....................... 15 Configuring the Remote Reception Settings..................
  • Page 6 Cannot send by IP Address/Host Name..................52 Cannot Send via VoIP Gateway......................53 Cannot Send by Alias Fax Number....................53 IP-Fax Reception............................55 Cannot Receive via IP Address/Host Name..................55 Cannot Receive by VoIP Gateway....................55 Cannot Receive by Alias Fax Number....................56 4.
  • Page 7 E-mail Parameters..........................134 5. Specifications General Specifications..........................139 FCU................................139 Capabilities of Programmable Items......................140 IFAX Specifications............................141 IP-FAX Specifications.............................143 Fax Unit Configuration..........................144...

  • Page 9: Installation

    1. Installation Fax Option Type M15 (D3B3) Accessory Check Check the quantity and condition of the components against the following list. Description Q’ty Bracket EMC address Installation Procedure • Unplug the machine power cord before starting the following procedures. Otherwise, it may result in an electric shock or a malfunction.
  • Page 10 1. Installation Remove the screws of the rear cover [A]. Open the right cover. Remove the rear cover [A]. • Be careful not to damage the tabs at the rear of the left cover when removing or installing the rear cover.
  • Page 11 Fax Option Type M15 (D3B3) Remove the cover [A]. Attach the bracket [A] to the Fax Unit.
  • Page 12 1. Installation Install the Fax Unit [A] on the Machine. Assemble the machine. Plug in the machine and turn ON the main power. If a message states that the SRAM has been formatted due to a problem with SRAM, turn OFF then ON the main power again to clear the message.

  • Page 13: Fax Unit Options

    Fax Unit Options Fax Unit Options Fax Connection Unit Type M15 Overview of Fax Connection Unit This unit allows a machine without the fax unit installed (“Client-side Machine”) to send and receive faxes via a machine with the fax unit installed (“Remote Machine”).
  • Page 14 Remove the SD card slot cover [A] Insert the SD card (Fax Connection Unit Type M15) in SD slot 1 [A] if SD slot 1 is vacant. If slot 1 is not vacant, follow “Moving a Fax Communication application into an SD card in SD slot 1”...
  • Page 15 Moving a Fax Communication application into an SD card in SD slot 1 Insert the SD card (Fax Connection Unit Type M15) SD slot 2 (lower) with its label face towards the front of the machine. Then push it slowly into SD slot 2 (lower) until you hear a click.

  • Page 16: Registering The Client-Side Machine(S)

    1. Installation Check whether the aics version is displayed. Registering the Client-side Machine(s) • Do not register the Remote Machine in the Client-side machine before the Client-side Machine is registered in the Remote Machine. Otherwise, registering the Remote Machine fails. On the Remote Machine: Press [User Tools/Counter] on the operation panel.

  • Page 17: Registering The Remote Machine

    Fax Unit Options If an error message is displayed, check the network connection with the client-side machine and make sure that the IP address of the client-side machine is correct. Press [OK] after “Connection Test” has been successfully done. Press [User Tools/Counter] on the operation panel to terminate the System Settings. Registering the Remote Machine •...
  • Page 18 1. Installation Press [Program/Change/Delete Remote Machine]. Enter the IP address or host name of the Remote Machine. Press one of the machine registration lines, and then enter the IP address or host name of the Remote Machine. • Only one machine can be registered as the Remote Machine. Press [Connection Test] to check the connection with the remote machine.

  • Page 19: Configuring The Remote Reception Settings

    Fax Unit Options Press [OK] after “Connection Test” has been successfully done. Press [User Tools/Counter] key on the operation panel to terminate the System Settings. Configuring the Remote Reception Settings Do the following procedure to enable the Client-side Machine(s) to receive faxes via the Remote Machine.
  • Page 20 1. Installation Enter an IP address or a host name of the client-side machine to connect. Press [Set], and [Exit] to exit from the setting. 2) If you use "Remote Reception per Sender" Press [Facsimile Features]. Press [Program Special Sender] in [Reception Settings]. Select the Special Sender.

  • Page 21: Remote Fax Icon Addition For Remote Machine

    Fax Unit Options Press [On] and [Remote Machine]. Enter an IP address or a host name of the client-side machine to connect. Press [OK] to exit from the setting. Remote Fax Icon Addition for Remote Machine The icon of the fax communication is supposed to appear automatically on the home screen of the Client-side Machine(s) after installation of the Fax Communication.
  • Page 22 1. Installation Press [Add Icon]. Press [Remote Fax]. Press a [Blank] to set a location for the remote fax icon. Press [Exit] to exit from the set-up procedure.

  • Page 23: Replacement And Adjustment

    2. Replacement and Adjustment SRAM Data Transfer Procedure When you replace the FCU board, transfer the SRAM data from the old FCU board to the new FCU board. Do the following procedure to back up the SRAM data. • The following data can be transfered: TTI, RTI, CSI, Fax bit switch settings, RAM address settings, NCU parameter settings.
  • Page 24 2. Replacement and Adjustment Remove the rear cover [A]. • Be careful not to damage the tabs at the rear of the left cover when removing or installing the rear cover. Remove the FCU with bracket.
  • Page 25 Separate the FCU board [A], FCU bracket [B], and the speaker [C]. Then replace the FCU board with a new one. Connect the flat flexible cable (a service part) to the old FCU board. • When connecting the flat flexible cable, insert the connector straight. Attach the jumper pin to the new FCU board, and connect the flat flexible cable to the connector [A] of the old FCU board.
  • Page 26 2. Replacement and Adjustment...

  • Page 27: Troubleshooting

    3. Troubleshooting Fax Connection Unit Error Codes Fax Connection Unit Error Code List MACHINE_ERR_01 Error Suggested Cause Action Code 01(1) IPv4/IPv6 not enabled Enable IPv4 and IPv6 01(3) “Cancel” is pressed by user. 01(4) A false connection ID is being used. Check that the network is established.

  • Page 28: Machine_Err_03

    3. Troubleshooting MACHINE_ERR_03 Error Suggested Cause Action Code Configure the user authentication setting for client-side and Remote Machine as the following table. • No user authentication applies for fax Client-side application (i.e. Basic/Windows/LDAP/ Remote Machine Machine Custom Auth.) • Settings other than user authentication are applied to the fax application.

  • Page 29: Machine_Err_06

    Fax Connection Unit Error Codes MACHINE_ERR_06 Error Suggested Cause Action Code Adjust the value of SP5-741-001 to Timeout error on the node authentication prolong the timeout for node authentication. MACHINE_ERR_07 Error Suggested Cause Action Code Multiple destinations are set in the Client-side In the Client-side Machine, execute Machine.

  • Page 30: Error Codes

    3. Troubleshooting Error Codes If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.
  • Page 31 Error Codes Code Meaning Suggested Cause/Action 0-05 Modem training fails even G3 • Check the line connection. shifts down to 2400 bps. • Try adjusting the tx level and/or cable equalizer. • Replace the FCU. • Check for line problems. Cross reference See error code 0-04.
  • Page 32 3. Troubleshooting Code Meaning Suggested Cause/Action 0-08 The other end sent RTN or PIN • Check the line connection. after receiving a page, • Replace the FCU. because there were too many • The other end may have jammed, or run out of errors paper or memory space.
  • Page 33 Error Codes Code Meaning Suggested Cause/Action 0-16 CFR or FTT not detected after • Check the line connection. modem training in confidential • Replace the FCU. or transfer mode • Try adjusting the tx level and/or cable equalizer settings. • The other end may have disconnected, or it may be defective;...
  • Page 34 3. Troubleshooting Code Meaning Suggested Cause/Action 0-22 The signal from the other end • Check the line connection. was interrupted for more than • Replace the FCU. the acceptable modem carrier • Defective remote terminal. drop time (default: 200 ms) •...
  • Page 35 Error Codes Code Meaning Suggested Cause/Action 0-52 Polarity changed during • Check the line connection. communication Retry communication. 0-55 FCU does not detect the SG3. • FCU firmware or board defective. • SG3 firmware or board defective. 0-56 The stored message data •...
  • Page 36 3. Troubleshooting Code Meaning Suggested Cause/Action 0-79 The called terminal detected • Check for line noise or other line problems. CI while waiting for a V.21 • If this error occurs, the called terminal falls back to T. signal. 30 mode. 0-80 The line was disconnected due •...
  • Page 37 Error Codes Code Meaning Suggested Cause/Action 0-87 The control channel started • The receiving terminal restarted the control channel after an unsuccessful primary because data reception in the primary channel was channel. not successful. • This does not result in an error communication. 0-88 The line was disconnected •...
  • Page 38 3. Troubleshooting Code Meaning Suggested Cause/Action 2-51 The machine resets itself • If this is frequent, update the ROM, or replace the because of a fatal FCU. communication error 2-53 Snd msg() in the manual task is • The user did the same operation many times, and this an error because the mailbox gave too much load to the machine.
  • Page 39 Error Codes Code Meaning Suggested Cause/Action 6-04 G3 ECM - RTC not detected • Check the line connection. • Check for a bad line or defective remote terminal. • Replace the FCU. 6-05 G3 ECM - facsimile data • Check the line connection. frame not received within 18 s •...
  • Page 40 3. Troubleshooting Code Meaning Suggested Cause/Action 13-17 SIP user name registration • Double registration of the SIP user name. error • Capacity for user-name registration in the SIP server is not sufficient. 13-18 SIP server access error • Incorrect initial setting for the SIP server. •...
  • Page 41 Error Codes Code Meaning Suggested Cause/Action 14-03 Access to SMTP Server Denied • Failed to access the SMTP server because the access (450) is denied. • SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.
  • Page 42 3. Troubleshooting Code Meaning Suggested Cause/Action 14-06 User Not Found on SMTP • The designated user does not exist. Server (551) • The designated user does not exist on the SMTP server. • The designated address is not for use with direct SMTP sending.
  • Page 43 Error Codes Code Meaning Suggested Cause/Action 14-15 Mail Data Error • The transmitting a mail is interrupted via DCS due to the incorrect data. • Update the software because of the defective software. 14-16 Maximum Division Number • When a mail is divided for the mail transmission and Error the division number of a mail are more than the specified number, the mail transmission is interrupted.
  • Page 44 3. Troubleshooting Code Meaning Suggested Cause/Action 14-33 No Mail Address For the • Neither the mail address of the machine nor the mail Machine address of the network administrator is registered. 14-34 Address designated in the • Operational error in normal mail sending or direct domain for SMTP sending SMTP sending.
  • Page 45 Error Codes Code Meaning Suggested Cause/Action 14-63 Fax Communication Unit: Check the followings. Transmission Error • Name of SMTP server • Port number of SMTP • DNS setting • Server name (FTP) • Path name (computer name and shared folder name at SMTP/ NCP) •...
  • Page 46 3. Troubleshooting Code Meaning Suggested Cause/Action 15-01 POP3/IMAP4 Server Not • At startup, the system detected that the IP address of Registered the POP3/IMAP4 server has not been registered in the machine. 15-02 POP3/IMAP4 Mail Account • The POP3/IMAP4 mail account has not been Information Not Registered registered.
  • Page 47 Error Codes Code Meaning Suggested Cause/Action 15-31 Final Destination for Transfer • The format of the final destination for the transfer Request Reception Format request was incorrect. Error 15-39 Send/Delivery Destination The transmission cannot be delivered to the final Error destination: •...
  • Page 48 3. Troubleshooting Code Meaning Suggested Cause/Action 15-64 TIFF Decompression Error The file received as an attachment caused the TIFF decompression error: • The TIFF format of the attachment is corrupted. • Software error. 15-71 Not Binary Image Data • The file could not be received because the attachment was not binary image data.
  • Page 49 Error Codes Code Meaning Suggested Cause/Action 15-94 Incorrect ID Code • The machine rejected an incoming e-mail for transfer request, because the ID code in the incoming e-mail did not match the ID code registered in the machine. 15-95 Transfer Station Function •...
  • Page 50 3. Troubleshooting Code Meaning Suggested Cause/Action F6-xx SG3 modem error • Update the SG3 modem ROM. • Replace the SG3 board. • Check for line noise or other line problems. • Try communicating another V.8/V.34 fax.

  • Page 51: Ifax Troubleshooting

    IFAX Troubleshooting IFAX Troubleshooting Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Item Action [Remarks] Route General LAN 1. Connection with the • Check that the LAN cable is connected to the machine.
  • Page 52 3. Troubleshooting Communication Item Action [Remarks] Route Between machine 1. LAN settings in the • Check the LAN parameters and e-mail server machine • Check if there is an IP address conflict with other PCs. [Use the "Network" function in the User Tools. If there is an IP address conflict, inform the administrator.] 2.
  • Page 53 IFAX Troubleshooting Communication Item Action [Remarks] Route Between e-mail 1. E-mail account on • Make sure that the PC can log into the e-mail server and internet the Server server. • Check that the account and password stored in the server are the same as in the machine. [Ask the administrator to check.] 2.

  • Page 54: Ip-Fax Troubleshooting

    3. Troubleshooting IP-Fax Troubleshooting IP-Fax Transmission Cannot send by IP Address/Host Name Check Point Action LAN cable connected? Check the LAN cable connection. Specified IP address/host name correct? Check the IP address/host name. Firewall/NAT is installed? Cannot breach the firewall. Send by using another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported.

  • Page 55: Cannot Send Via Voip Gateway

    IP-Fax Troubleshooting Cannot Send via VoIP Gateway. Check Point Action LAN cable connected? Check the LAN cable connection. VoIP Gateway T.38 standard? Contact the network administrator. VoIP Gateway installed correctly? Contact the network administrator. VoIP Gateway power switched on? Contact the network administrator. Is the IP address/host name of the specified Check the IP address/host name.
  • Page 56 3. Troubleshooting Number of specified Alias fax correct? Confirm the Alias of the remote fax. Error Code: 13-14 Firewall/NAT installed? Cannot breach the firewall. Send by using another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported. Gatekeeper/SIP server installed correctly? Contact the network administrator.

  • Page 57: Ip-Fax Reception

    DNS server registered when host name Contact the network administrator. specified on sender side? • The sender machine displays this error code if the sender fax is a Ricoh model. Network bandwidth too narrow? Request the system administrator to increase the bandwidth.

  • Page 58: Cannot Receive By Alias Fax Number

    Gatekeeper installed correctly? Contact the network administrator. • The sender machine displays this error code when the sender fax is a Ricoh model. Power to Gatekeeper switched on? Contact the network administrator. • The sender machine displays this error code when the sender fax is a Ricoh model.
  • Page 59 Enable H.323 SW is set to on? Request the sender to check the settings. User Parameter SW 34 Bit 0/SW 34 bit 1 • Only if the remote sender fax is a Ricoh fax. Local fax IP address registered? Register the IP address.
  • Page 60 3. Troubleshooting...

  • Page 61: Beforehand

    4. Service Tables Beforehand • Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation power switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.

  • Page 62: Service Tables

    4. Service Tables Service Tables SP1-XXX (Bit Switches) Bit Switches Mode No. Function System Switch 001 – 032 00 – 1F Change the bit switches for system settings for the fax option See "Bit Switches" Ifax Switch 001 – 016 00 –...

  • Page 63: Sp2-Xxx (Ram)

    Service Tables SP2-XXX (RAM) Mode No. Function RAM Read/Write Change RAM data for the fax board directly. See "Service RAM Addresses" Memory Dump G3-1 Memory Dump Print out RAM data for the fax board. See "Service RAM Addresses" G3-1 NCU Parameters 001 –...

  • Page 64: Sp4-Xxx (Rom Version)

    4. Service Tables IPFAX Port Settings H323 Port Sets the H323 port number. SIP Port Sets the SIP port number. RAS Port Sets the RAS port number. Gatekeeper port Sets the Gatekeeper port number. T.38 Port Sets the T.38 port number. SIP Server Port Sets the SIP port number.

  • Page 65: Sp6-Xxx (Report)

    Service Tables Erase All Files Erases all files stored in the SAF memory. Reset Bit Switches (except Secure) Resets the bit switches and user parameters. Factory setting Resets the bit switches and user parameters, user data in the SRAM and files in the SAF memory. Reset All Bit Switches Initializes all the current bit switch settings.
  • Page 66 4. Service Tables All Files Print out Prints out all the user files in the SAF memory, including confidential messages. • Do not use this function, unless the customer is having trouble printing confidential messages or recovering files stored using the memory lock feature.

  • Page 67: Sp7-Xxx (Tests)

    Service Tables IP Protocol Dump List All Communications Prints the protocol dump list of all communications for the IP fax line. 1 Communication Prints the protocol dump list of the last communication for the IP fax line. SP7-XXX (Tests) These are the test modes for PTT approval. Function G3-1 Modem Tests G3-1 DTMF Tests...

  • Page 68: Bit Switches - 1

    4. Service Tables Bit Switches - 1 • Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
  • Page 69 Bit Switches - 1 Example: (1): EQM value (Line quality data). A larger number means more errors. (2): Symbol rate (V.34 only) (3): Final modem type used (4): Starting data rate (for example, 288 means 28.8 kbps) (5): Final data rate (6): Rx revel (see below for how to read the rx level) (7): Total number of error lines that occurred during non-ECM reception.
  • Page 70 4. Service Tables Protocol dump list output after each This is only used for communication troubleshooting. It communication shows the content of the transmitted facsimile protocol signals. Always reset this bit to 0 after finishing testing. 0: Off If system switch 09 bit 6 is at "1", the list is only 1: On printed if there was an error during the communication.
  • Page 71 Bit Switches - 1 Width and reduction A4: A4 (8.3"), no reduction B4: B4 (10.1"), no reduction A3: A3 (11.7"), no reduction I/O rate 0: 0 ms/line 5: 5 ms/line 10: 10 ms/line 20: 20 ms/line 25: 2.5 ms/line 40: 40 ms/line •...
  • Page 72 4. Service Tables Not used Do not change these settings. Printing dedicated tx parameters on 1: Each Quick/Speed dial number on the list is Quick/Speed Dial Lists printed with the dedicated tx parameters (10 bytes each). 0: Disabled The first 10 bytes of data are the programmed 1: Enabled dedicated tx parameters;...
  • Page 73 Bit Switches - 1 Not used Do not change this setting. Power failure report 1: A power failure report will be automatically printed after the power is switched on if a fax message 0: Disabled disappeared from the memory when the power was 1: Enabled (default) turned off last.
  • Page 74 4. Service Tables System Switch 0B - Not used (Do not change the factory settings.) System Switch 0C - Not used (Do not change the factory settings.) System Switch 0D - Not used (Do not change the factory settings.) System Switch 0E (SP No. 1-101-015) Function Comments Not used...
  • Page 75 Bit Switches - 1 Country/area code for functional settings This country/area code determines the factory (Hex) settings of bit switches and RAM addresses. However, it has no effect on the NCU 00: France 12: Asia parameter settings and communication parameter RAM addresses. 01: Germany 13: Japan Cross reference...
  • Page 76 4. Service Tables System Switch 11 (SP No. 1-101-018) Function Comments TTI printing position Change this bit to 1 if the TTI overprints information that the customer considers to be important (G3 0: Superimposed on the page data transmissions). 1: Printed before the data leading NOTE: If "1"...
  • Page 77 Bit Switches - 1 Going into the Energy Saver mode 1: The machine will restart from the Energy Saver automatically mode quickly, because the +5V power supply is active even in the Energy Saver mode. The LED of the 0: Enabled operation switch is flashing instead of entering 1: Disabled Energy Saver mode.
  • Page 78 4. Service Tables System Switch 18 - Not used (do not change these settings) System Switch 19 (SP No. 1-101-026) Function Comments Not used Do not change the settings. Extended scanner page memory 0: After installing the memory expansion option, the after memory option is installed scanner page memory is extended to 4 MB from 2 0: Disabled...
  • Page 79 Bit Switches - 1 RTI/CSI/CPS code display 0: RTI, CSI, CPS codes are displayed on the top line of the LCD panel during communication. 0: Enable 1: Codes are switched off (no display) 1: Disable Not used Do not change these settings. System Switch 1E (SP No.
  • Page 80 4. Service Tables File No. printing 1: File numbers are not printed on any reports. 0: Enabled NOTE: The file numbers may not be printed in the sequential order. If a customer does not like this 1: Disabled numbering, select "0". Action when authorized reception is 0: If the user has stored no acceptable sender RTIs or enabled but authorized RTIs/CSIs...
  • Page 81 Bit Switches - 1 Action when a fax SC has occurred 0: When the fax unit detects a fax SC code other than SC1201 and SC1207, the fax unit automatically 0: Automatic reset resets itself. 1: Fax unit stops 1: When the fax unit detects any fax SC code, the fax unit stops.

  • Page 82: Bit Switches - 2

    4. Service Tables Bit Switches - 2 • Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
  • Page 83 Bit Switches - 2 Function Comments Original Line Resolution of TX Attachment File These settings set the maximum resolution of the original that the destination can receive. 200x100 Standard 0: Not selected 1: Selected 200x200 Detail If more than one of these three bits is set to "1", the 200x400 Fine higher resolution has priority.
  • Page 84 4. Service Tables RX Text Mail Header Processing This setting determines whether the header information is printed with text e-mails when they are received. 0: Prints only text mail. 1: Prints mail header information attached to text mail. When a text mail is received with this switch On (1), the "From" address and "Subject" address are printed as header information.
  • Page 85 Bit Switches - 2 00: "Dispatched" Sends from PC mail a request for a Return Receipt. Receives the Return Receipt with "dispatched" in the 2nd part: Disposition: Automatic-action/MDN-send automatically; dispatched The "dispatched" string is included in the Subject string. 01: "Displayed" Sends from PC mail a request for a Return Receipt.
  • Page 86 4. Service Tables I-fax Switch 04 (SP No. 1-102-005) Function Comments Subject for Delivery TX/Memory Transfer This setting determines whether the RTI/CSI registered on this machine or the RTI/CSI of the originator is used in the subject lines of transferred documents. 0: Puts the RTI/CSI of the originator in the Subject line.
  • Page 87 Bit Switches - 2 Mail Addresses of SMTP Broadcast Recipients Determines whether the e-mail addresses of the destinations that receive transmissions broadcasted using SMTP protocol are recorded in the Journal. For example: "1st destination + Total number of destinations: 9" in the Journal indicates a broadcast to 9 destinations.
  • Page 88 4. Service Tables Main scan size adjustment The paper sizes that T.37 (Internet FAX) required are different from the regular paper sizes. Some PC applications cannot recognize a received Tiff file as a regular paper size. If this bit switch is enabled, the transmission paper size is adjusted the regular paper size except the internet FAX transmission.
  • Page 89 Bit Switches - 2 Not used Do not change the settings Restrict TX Retries This setting determines the number of retries when connection and transmission fails due to errors. 01-F (1-15 Hex) I-fax Switch 0A - Not used (do not change the settings) I-fax Switch 0B - Not used (do not change the settings) I-fax Switch 0C - Not used (do not change the settings) I-fax Switch 0D (SP No.

  • Page 90: Printer Switches

    4. Service Tables I-fax Switch 0F (SP No. 1-102-016) Function Comments Delivery Method for SMTP RX Files This setting determines whether files received with SMTP protocol are delivered or output immediately. 0: Off. Files received via SMTP are output immediately without delivery. 1: On.
  • Page 91 Bit Switches - 2 Repetition of data when the 1: Default. 10 mm of the trailing edge of the previous received page is longer than the page are repeated at the top of the next page. printer paper 0: The next page continues from where the previous 0: Off page stopped without any repeated text.
  • Page 92 4. Service Tables Relationship between available paper sizes and printer width used in the setup protocol Available Paper Size Printer width used in the Protocol (NSF/DIS) A4 or 8.5" x 11" 297 mm width 256 mm width A5 or 8.5" x 5.5" 216 mm width No paper available (Paper end) 216 mm width...
  • Page 93 Bit Switches - 2 Printer Switch 03 (SP No. 1-103-004) Function Comments Length reduction of received data 0: Incoming pages are printed without length reduction. 0: Disabled (Page separation threshold: Printer Switch 03, bits 4 1: Enabled to 7) 1: Incoming page length is reduced when printing. (Maximum reducible length: Printer Switches 04, bits 0 to 4) Not used...
  • Page 94 4. Service Tables Maximum reducible length when length reduction is enabled with switch 03-0 above. [Maximum reducible length] = [Paper length] + (N x 5mm) "N" is the decimal value of the binary setting of bits 0 to 4. Bit 4 Bit 3 Bit 2 Bit 1...
  • Page 95 Bit Switches - 2 Not used. Do not change the settings. * This setting can be used for the client-side machine which has no FCU. Printer Switch 07 (SP No. 1-103-008) Function Comments Not used. Do not change the settings. Receiver name printed on the Selects the printing target on the transmission result transmission result report...
  • Page 96 4. Service Tables Page separation 1: If all paper sizes in the machine require page separation to print a received fax 0: Enabled message, the machine does not print the 1: Disabled message (Substitute Reception is used). After a larger size of paper is set in a cassette, the machine automatically prints the fax message.
  • Page 97 Bit Switches - 2 0-1* Smoothing feature (0, 0) (0, 1): Disable smoothing if the machine receives halftone images from other Bit 1 Bit 0 Setting manufacturers fax machines frequently. Disabled Disabled Enabled Not used Duplex printing 1: The machine always prints received fax messages in duplex printing mode: 0: Disabled 1: Enabled...

  • Page 98: Bit Switches - 3

    4. Service Tables Bit Switches – 3 • Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
  • Page 99 Bit Switches – 3 JBIG compression method: Transmission Change the setting when communication problems occur using JBIG compression. 0: Basic mode priority 1: Optional mode priority Closed network (reception) 1: Reception will not go ahead if the polling ID code of the remote terminal 0: Disabled does not match the polling ID code of 1: Enabled...
  • Page 100 4. Service Tables Maximum printable page length The setting determined by these bits is informed to the available transmitting terminal in the pre-message protocol exchange (in the DIS/NSF frames). Bit 7 Bit 6 Setting No limit B4 (364 mm) A4 (297 mm) Not used Communication Switch 02 (SP No.
  • Page 101 Bit Switches – 3 Hang-up decision when a negative code 0: The next page will be sent even if RTN or PIN (RTN or PIN) is received during G3 is received. immediate transmission 1: The machine will send DCN and hang up if it 0: No hang-up, 1: Hang-up receives RTN or PIN.
  • Page 102 4. Service Tables Not used Do not change the settings. Communication Switch 06 - Not used (do not change the settings) Communication Switch 07 - Not used (do not change the settings) Communication Switch 08 - Not used (do not change the settings) Communication Switch 09 (SP No.
  • Page 103 Bit Switches – 3 Function Comments The available memory threshold, 00 to FF (Hex), unit = 4 kbytes below which ringing detection (and (e.g., 06(H) = 24 kbytes) therefore reception into memory) is One page is about 24 kbytes. disabled The machine refers to this setting before each fax reception.
  • Page 104 4. Service Tables Memory transmission: Interval 01 – FF (Hex) minutes between dialing attempts to the same destination Communication Switch 13 – Not used (do not change the settings.) Communication Switch 14 (SP No. 1-104-021) Function Comments Inch-to-mm conversion during transmission 0: In immediate transmission, data scanned in inch format are transmitted without conversion.
  • Page 105 Bit Switches – 3 Not used Do not change the settings. Optional G3 unit (G3-2) Change this bit to 1 when installing the first optional G3 unit. 0: Not installed 1: Installed Not used Select PSTN connection This switch enables the G3-2. 0: Off 0: Off, no connection 1: On...
  • Page 106 4. Service Tables Action when there is no box with an Change this setting when the customer requires. F-code that matches the received SUB code 0: Disconnect the line 1: Receive the message (using normal reception mode) Communication Switch 18 (SP No. 1-104-025) Function Comments Not used...
  • Page 107 Bit Switches – 3 Communication Switch 1C (SP No. 1-104-029) Function Comments Extension access code (8 and 9) to Refer to communication switch 1B. turn V.8 protocol On/Off Example: If "8" is the PSTN access code, set bit 0 to 1. 0: On When the machine detects "8"...

  • Page 108: Bit Switches - 4

    4. Service Tables Bit Switches – 4 • Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
  • Page 109 Bit Switches – 4 Not used Do not change the settings. DIS frame length 1: The bytes in the DIS frame after the 4th byte will not be transmitted (set to 1 if there are communication 0: 10 bytes 1: 4 bytes problems with PC-based faxes which cannot receive the extended DIS frames).
  • Page 110 4. Service Tables ECM frame size Keep this bit at "0" in most cases. 0: 256 bytes 1: 64 bytes CTC transmission conditions 0: When using ECM in non-standard (NSF/NSS) mode, the machine sends a CTC to drop back the modem rate 0: After one PPR signal received after receiving a PPR, if the following condition is met in 1: After four PPR signals received...
  • Page 111 Bit Switches – 4 G3 Switch 05 (SP No. 1-105-006) Function Comments Initial Tx modem rate (kbps) These bits set the initial starting modem rate for transmission. Bit 3 Bit 2 Bit 1 Bit 0 kbps Use the dedicated transmission parameters if you need to change this for specific receivers.
  • Page 112 4. Service Tables G3 Switch 06 (SP No. 1-105-007) Function Comments Initial Rx modem rate(kbps) These bits set the initial starting modem rate for reception. Bit 3 Bit 2 Bit 1 Bit 0 kbps Use a lower setting if high speeds pose problems during reception.
  • Page 113 Bit Switches – 4 Modem types available for reception The setting of these bits is used to inform the transmitting terminal of the available modem type for the machine in receive mode. If V.34 is not selected, V.8 protocol must be disabled manually. Cross reference V.8 protocol on/off - G3 switch 03, bit 2 Bit 7...
  • Page 114 4. Service Tables PSTN cable equalizer Use a higher setting if there is signal loss at higher frequencies because of the length of (rx mode: Internal) wire between the modem and the telephone Bit 3 Bit 2 Setting exchange. Also, try using the cable equalizer if one or None more of the following symptoms occurs.
  • Page 115 Bit Switches – 4 Maximum allowable carrier drop during These bits set the acceptable modem carrier image data reception drop time. Try a longer setting if error code 0-22 is Bit 1 Bit 0 Value (ms) frequent. Not used Select cancellation of high-speed RX if This switch setting determines if high-speed carrier signal lost while receiving receiving ends if the carrier signal is lost when...
  • Page 116 4. Service Tables G3 Switch 0C (SP No. 1-105-013) Function Comments Not used Do not change these settings. Select detection of DTMF/DP This setting determines how to detect the signals from detection when using remote switch. the handset when remote switch is active. 00: DTMF+PSTN (Simultaneous detection) 01: DTMF...
  • Page 117 Bit Switches – 4 Alarm when the handset is off- If the customer wants to hear an alarm if the handset is hook at the end of communication off-hook at the end of fax communication, change this bit to "1". 0: Disabled 1: Enabled Not used...

  • Page 118: Bit Switches - 5

    4. Service Tables Bit Switches – 5 • Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
  • Page 119 Bit Switches – 5 IP Fax received telephone number When "0" is selected, fax data is received without confirmation checking the telephone number. 0: No confirmation, 1: Confirmation When "1" is selected, fax data is received only when confirming that the telephone number from the sender matches the registered telephone number in this machine.
  • Page 120 4. Service Tables IP Fax bit signal reverse setting When "0" is selected, the bit signal reverse method is decided by the maker code. 0: Maker code setting When "1" is selected, the bit signal reverse 1: Internal bit switch setting method is decided by the internal bit switch.
  • Page 121 Bit Switches – 5 Switching between G3 standard and Enables/disables switching between G3 standard G3 non standard and G3 non-standard. 0: Enable switching 1: G3 standard only Not used Do not change this setting. ECM frame size selection at transmitting Selects the ECM frame size for sending.
  • Page 122 4. Service Tables Modem bit rate setting for transmission (kbps) Sets the modem bit rate for transmission. The default is "0110" (14.4K bps). Bit 3 Bit 2 Bit 1 Bit 0 kbps 12.0 14.4 Modem setting for transmission Sets the modem type for transmission. The default is "00"...
  • Page 123 Bit Switches – 5 Modem setting for reception Sets the modem type for reception. The default is "0100" (V27ter, V29, V17). Bit 7 Bit 6 Bit 5 Bit 4 Types V.27ter V.27ter, V.29 V.27ter, V.29, V.33 V.27ter, V.29, V.17/V.33 Other settings - Not used IP Fax Switch 07 (SP No.
  • Page 124 4. Service Tables IP Fax Switch 08 (SP No. 1-111-009) Function Comments T1 timer adjustment Adjusts the T1 timer. The default is "00" (35 seconds). Bit 1 Bit 0 35 s 40 s 50 s 60 s T4 timer adjustment Adjust the T4 timer.
  • Page 125 0: Declare T38VendorInfo=RICOH to connect the machine with SIP server + VOIP- GW provided by AVAYA Inc. 1: Not declare T38VendorInfo=RICOH Not used. Do not change these settings. IP Fax Switch 0A - Not used (do not change the settings)
  • Page 126 4. Service Tables Function Comments SIP: IP-FAX port mode (UDP) Switch the port mode for IP-FAX (T38 transport: UDP) at SIP call control. 00: 3 port mode 01: 2 port mode 10: 1 port mode SIP: IP-FAX port mode (TCP) Switch the port mode for IP-FAX (T38 transport: TCP) at SIP call control.

  • Page 127: Ncu Parameters

    NCU Parameters NCU Parameters The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using NCU Parameter programming (SP2-103, 104 and 105);...
  • Page 128 4. Service Tables Function Unit Remarks Addr. 6805B4 PSTN: Tx level from the modem -N – 3 dBm SP2-103-002 680572 Acceptable ringing signal frequency: 1000/ N SP2-103-003 range 1, upper limit (Hz). 680573 Acceptable ringing signal frequency: SP2-103-004 range 1, lower limit 680574 Acceptable ringing signal frequency: SP2-103-005...
  • Page 129 NCU Parameters 68054E Minimum pause between dialed digits See Note A and E. 20 ms (pulse dial mode) SP2-103-016 68054F Time waited when a pause is entered at SP2-103-017 the operation panel See Note A. 680550 DTMF tone on time 1 ms SP2-103-018 680551...
  • Page 130 4. Service Tables • D: 68054A: Europe - Between Ds opening and Di opening, France - Between Ds closing and Di opening 68054D: Europe - Between Ds closing and Di closing, France - Between Ds opening and Di closing • E: 68054A, 68054D, 68054E: The actual inter-digit pause (pulse dial mode) is the sum of the period specified by the RAM addresses 68054A, 68054D, and 68054E.

  • Page 131: Dedicated Transmission Parameters

    Dedicated Transmission Parameters Dedicated Transmission Parameters There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal’s fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.
  • Page 132 4. Service Tables ITU-T T1 time (for PSTN G3 mode) If the connection time to a particular terminal is longer than the NCU parameter setting, adjust this byte. The T1 time is the value stored in this byte (in hex code), multiplied by 1 second. Range: 0 to 120 s (00h to 78h) FFh - The local NCU parameter factory setting is used.
  • Page 133 Dedicated Transmission Parameters Cable equalizer Use a higher setting if there is signal loss at higher frequencies because of the Bit 7: 0, Bit 6: 0, Bit 5: 0 = None length of wire between the modem and Bit 7: 0, Bit 6: 0, Bit 5: 1 = Low the telephone exchange when calling the Bit 7: 0, Bit 6: 1, Bit 5: 0 = Medium number stored in this Quick/Speed Dial.
  • Page 134 4. Service Tables 0-3 Initial Tx modem rate If training with a particular remote terminal always takes too long, the initial modem rate may be too Bit3 Bit2 Bit1 Bit0 high. Reduce the initial Tx modem rate using these bits. Not used For the settings 14.4 or kbps slower, Switch 04 bit 2400...
  • Page 135 Dedicated Transmission Parameters 0-1 Inch-mm conversion before tx If "inch only" is selected on the machine uses inch-based resolutions for scanning, the printed copy may be slightly Bit 1: 0, Bit 0: 0 distorted at the other end if that machine uses mm-based = Inch-mm conversion available resolutions.

  • Page 136: E-Mail Parameters

    4. Service Tables Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings) E-mail Parameters The initial settings of the following e-mail parameters are all "0"...
  • Page 137 Dedicated Transmission Parameters FUNCTION COMMENTS Original width of e-mail Sets the original width of the e-mail attachment as A4. attachment: A4 0: Off 1: On Original width of e-mail Sets the original width of the e-mail attachment as B4. attachment: B4 0: Off 1: On Original width of e-mail...
  • Page 138 4. Service Tables Line resolution of e-mail Sets the line resolution of the e-mail attachment as 200 x attachment: 200 x 400 400. 0: Off 1: On Not used Do not change these settings. Line resolution of e-mail Sets the line resolution of the e-mail attachment as 400 x attachment: 400 x 400 400.
  • Page 139 Dedicated Transmission Parameters Directr transmission selection Allows or does not allow the direct transmission to SMTP to SMTP server server. 0: ON 1: OFF Not used Do not change these settings. Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings)
  • Page 140 4. Service Tables...

  • Page 141: Specifications

    5. Specifications General Specifications Type: Desktop type transceiver Circuit: PSTN PABX Connection: Direct couple Original Size: Book (Face down): Maximum Width: 216 mm [8.5 inch] ARDF (Face up): (Single-sided document) Length: 139 - 1200 mm [5.5 - 47.2 inch] Width: 139 - 216 mm [5.5 - 8.5 inch] (Double-sided document) Length: 160 - 356 mm [6.3 - 14.0 inch] Width: 139 - 216 mm [5.5 - 8.5 inch]...

  • Page 142: Capabilities Of Programmable Items

    5. Specifications Data Rate: G3: 33600/31200/28800/26400/24000/21600/ 19200/16800/14400/12000/9600/7200/4800/2400 bps Automatic fallback I/O Rate: With ECM: 0 ms/line Without ECM: 2.5, 5, 10, 20, or 40 ms/line Memory Capacity: ECM: 128 KB SAF: 4MB Capabilities of Programmable Items The following table shows the capabilities of each programmable items. Item Standard Quick Dial...

  • Page 143: Ifax Specifications

    IFAX Specifications IFAX Specifications Local area network Connectivity: Ethernet 1000 Base-T/ 100base-Tx/ 10base-T IEEE802.11a/g/n (wireless LAN) Main scan: 200 dpi Resolution: Sub scan: 200 dpi, 100 dpi 1 s (through a LAN to the server) Condition: ITU-T #1 test document (Selerexe Letter) MTF correction: OFF TTI: None Transmission Time:...
  • Page 144 5. Specifications Remark: The machine must be set up as an e-mail client before installation. Any client PCs connected to the machine through a LAN must also be e-mail clients, or some features will not work (e.g. Autorouting).

  • Page 145: Ip-Fax Specifications

    IP-FAX Specifications IP-FAX Specifications Network: Local Area Network Ethernet/10base-T, 100base-TX IEEE802.11a/g/n (wireless LAN), 1000 Base-T Scan line density: 8 x 3.85 lines/mm, 200x100dpi (standard character), 8 x 7.7lines/mm, 200x200dpi (detail character), Original size: Maximum scanning size: A4, 216 x 356 mm, Irregular, 216 x 1200 mm Transmission protocol: Recommendation: T.38, TCP, UDP/IP communication, SIP (RFC 3261 compliant), H.323 v2...

  • Page 146: Fax Unit Configuration

    5. Specifications Fax Unit Configuration Component Code Remarks D3B3 Included with the fax unit Speaker Fax Connection Unit Type D3B4 This is used to set up the remote fax function.

This manual is also suitable for:

D3b3

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