Dialed Feature Code Gets Busy Tone; Line Pool Access Code Gets Overflow Tone - Nortel Enterprise Edge 2.0 Programming Manual

324 Troubleshooting your Enterprise Edge system
Feature code is not valid
1. Make sure that remote callers have a correct listing of the features that are
programmed for remote access.
2. Ensure that remote callers are programming the feature code correctly. Press *
followed by the feature code to activate a remote feature.
Call may originate on a telephone that uses pulse signaling
The caller may be dialing on a rotary-dial telephone or on a push-button telephone
that uses pulse signaling. Inform remote callers that they must dial from a
push-button telephone that uses DTMF "tone" signaling.

Dialed feature code gets busy tone

A resource that the remote feature uses may currently be in use. For example, a
remote caller trying to use the paging feature would get a busy tone if the auxiliary
speaker were being used at the time.
If repeated attempts to use the remote feature get busy tone, there may be a
malfunction in a resource that the feature uses. Check that the remote feature
hardware is functioning normally.

Line pool access code gets overflow tone

The problem may be due to one of the following:
• Remote caller does not have access to line pool
• Line pool access codes are invalid
• Call may originate on a telephone that uses pulse signaling
Remote caller does not have access to line pool
If the published line pool access code is valid, the remote caller does not have access
to that line pool. If this is the case, change the remote package for the incoming
trunk so that it permits access to that line pool. Alternatively, give the remote caller
a line pool access code that is permitted within the Class of Service on the incoming
trunk.
Line pool access codes are invalid
If the published line pool access code is invalid, the system has attempted, without
success, to match the invalid code to an Enterprise Edge target line internal number,
and there is no prime telephone for the auto-answer trunk. Verify the following:
1. Published line pool access codes are correct.
2. Check that the line pool access codes have been entered correctly under
Access codes in System programming.
Enterprise Edge 2.0 Programming Operations Guide
on page 324
on page 324
on page 325
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