Viewing System Performance And Fault Alarms - Nortel Enterprise Edge 2.0 Programming Manual

2. Access the system performance graphs and tables to view the system usage
and any system faults. For more information, refer to
performance and fault alarms
3. Check how a feature is being used. A problem may have been reported
because of a misunderstanding about how a feature works. Confirm that the
person who reported a problem understands the intended use and operation of
any feature in question.
4. Run a Station set test (
5. Check the wiring and hardware connections.
6. If the problem persists, run a Maintenance session as described in
Maintenance programming for telephony resources
7. If hardware is defective, replace it. If the trouble requires expert advice, use
the instructions in
How to Get Help
If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following
Nortel Networks Technical Solutions Centers:
Technical Solutions Center
Billerica, MA
Santa Clara, CA
Valbonne, France
Sydney, Australia
Tokyo, Japan

Viewing system performance and fault alarms

• System performance graphs and tables
• Fault Alarm Banner
P0911588 Issue 01
Troubleshooting your Enterprise Edge system 307
on page 307.
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.
How to Get Help on page 307.
Telephone Number
800-2LANWAN (800-252-6926)
800-2LANWAN (800-252-6926)
33-4-92-96-69-68
61-2-9927-8800
81-3-5402-7041
on page 308
on page 308
Enterprise Edge 2.0 Programming Operations Guide
Viewing system
on page 278.