Nortel Enterprise Edge 2.0 Manual
Feature programming
telephone guide
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Also See for Enterprise Edge 2.0:
- Programming manual (446 pages) ,
- User manual (24 pages) ,
- Quick reference manual (8 pages)
Related Manuals for Nortel Enterprise Edge 2.0
Summary of Contents for Nortel Enterprise Edge 2.0
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Page 1: Feature Programming
Enterprise Edge 2.0 Feature Programming Telephone Guide 1-800-4 NORTEL www.nortelnetworks.com © 2000 Nortel Networks P0911589 Issue 03... -
Page 3: Table Of Contents
Creating a Conference Call 23 Disconnecting one party 24 Separate holding of two calls 24 Putting a conference on hold 25 Removing from a conference 25 Listening to a call as a group 26 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 4 Using Last Number Redial 39 Preventing a telephone from using Last Number Redial 39 Using Speed Dial 39 Making a speed dial call 40 Changing and adding System Speed Dials 40 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 5: Contents
Allowing a telephone to redirect calls 55 Turning the redirect ring for a telephone on or off 55 How Line Redirection is different from Call Forward 57 Using Line Redirection 57 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 6 Making the display darker or lighter using Contrast adjustment 73 Changing the language on the display 74 Programming a feature code on a memory button 74 Programming feature buttons 74 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 7 Turning Services on and off using feature codes 90 Viewing the active Services from a two-line display telephone 91 Viewing the active Services from a one-line display telephone 91 User passwords 92 Registration password 92 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 8 Internal numbers 101 Line assignment 101 Target line 102 Line pools 102 Overflow call routing 102 M7100 telephone 103 Memory buttons 103 One-line display 104 Prime line 104 Private lines 104 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 9 Reporting and recording alarm codes 117 Testing the telephone 117 Testing the telephone display 117 Testing the telephone buttons 118 Testing the speaker in the telephone handset 118 Testing the telephone headset 119 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 10 Testing the power supply to a telephone 119 Chapter 18 Common feature displays 121 Chapter 19 Appendix A: Feature Codes 125 Features sorted by feature name 126 Features sorted by activation code 129 Chapter 20 Index 133 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 11: Getting Started
State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Ask your local telecommunications service provider regarding compliance with applicable laws and regulations. Emergency 911 Dialing may not apply to International systems. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 12: Understanding The Telephone Buttons
OK, CHANGE or COPY. In this guide, display button instructions are underlined. Figure 2 Display buttons Display button Figure 3 M7310 telephone M7310 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... - Page 13 Allows you to enter a feature code while using or programming the telephone. Hold button Puts an active call on hold. Release button Hangs up an active call or ends programming. Figure 4 M7310N and M7324N telephones M7310N M7324N P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 14 14 Getting Started Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 15: Answering Calls
The M7100 telephone has two intercom paths, instead of line buttons to answer and make calls. You can assign two lines to each M7100 telephone. You can press ú to switch between two calls, one active and one on hold. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 16: What Line Indicators Mean
The call coming in on line 002 for target line 052 has come to you because Line 052 is busy. For other displays, see Common feature displays on page 121. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 17: Using A Central Answering Position (Cap) Module
If your installer has programmed the CAP module for your system, you can move Ä¥¡Ú external lines to the CAP module by using . See Moving line buttons on page 79. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 18: Monitoring Telephones With The Cap Module
The receivers on all Enterprise Edge telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 19: Information About A Call On The Display
Call Display information appears between the first and second ring of an incoming call. If you answer before the Call Display information appears on your display, and Ä¡ÚÚ you press , you see only the line number or line name. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 20: Displaying Call Information For A Call On Hold
You can lift a call ringing at another telephone by using Directed Pickup or Group Pickup. Answering any ringing telephone using Directed Pickup Äàß You can answer any telephone that is ringing in your Enterprise Edge system. Äàß 1. Press Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 21: Answering Any Ringing Telephone Using Group Pickup
To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager session to program the feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 22: Trunk Answer
Answer buttons are good for attendants who monitor incoming calls for one or several other people. For example, an attendant can have appearances for three different managers on the answer buttons of the telephone. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 23: Creating A Conference Call
Your options are: Basic, Enhanced and Extended. See the Enterprise Edge 2.0 Programming Operations Guide for more information about programming Answer buttons. M7100 telephones have no Answer buttons assigned to monitor other sets, but can monitored. -
Page 24: Disconnecting One Party
. The second person gets put on hold. You can establish again the conference. 3. Take one call off hold. ÄÜ 4. Press 5. Take the other call off hold. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 25: Putting A Conference On Hold
When you remove from a conference using the Transfer feature, and both callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call disconnects. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 26: Listening To A Call As A Group
28. You must also turn on Handsfree for a telephone to use a headset. Answering calls without lifting the receiver 1. Press the line button for the ringing call. © 2. Press . The telephone’s internal microphone and speaker automatically turn on. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 27: Making Calls Without Lifting The Receiver
Your caller’s voice can be cut off if you both speak at the same time. Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut off your caller’s speech. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 28: Changing Handsfree For A Telephone
Handsfree and always located in the lower right-hand corner of the telephone. Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver. Handsfree Answerback is always turned off for a M7100 telephone. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 29: Turning Privacy On Or Off For A Call
Checking call length using Call Duration Timer Äàà Äàà By pressing , you can see how long you were on your last call, or how long you have been on your present call. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 30: Disconnecting By Accident
Press to display the current date and time while you are on a call. Ä¡âß Press to display the static time. Ä £¡âß Press to cancel the static time feature. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 31: Making Calls
You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the call, the number goes through on a more expensive route. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 32: Choosing A Line Using A Line Button
The M7100 telephone has two intercom paths used instead of line buttons to answer ú and make calls. A M7100 can have two lines. You can press to switch between two calls, one active and one on hold. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 33: Line Pools
If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 34: Changing How You Dial Your Calls
Do Not Disturb (Ä¡Þ). Do Not Disturb entered while dialing does not affect the numbers you are entering. You cannot pre-dial a telephone number if all the lines on your telephone are busy. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 35: When The Internal Number You Have Called Is Busy
The party you are calling has eight seconds to decide to accept or reject your priority call. Priority denied The telephone you are calling is receiving a priority call at the same time or cannot to receive priority calls. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 36: Using Ring Again
Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Ring Again? Press to use Ring Again. Press if you select to EXIT send a message. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 37: Time Savers For Making Calls
For the M7100 telephone, program an external autodialer by using a line and not a line pool. If you do not include a line selection in an autodial number, the call uses your prime line (if you have one). P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 38: Using Intercom As The Line For Autodial
Programmed The number is correctly stored on the button. For other displays, see Common feature displays on page 121. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 39: Using Last Number Redial
Speed dial numbers are subject to the same restriction filters normally dialed numbers are. Your installer can program system speed dial numbers to bypass dialing restrictions. Speed dial numbers can include host system signaling codes. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 40: Making A Speed Dial Call
To select a line pool, press a programmed line pool button, or press and enter a line pool access code. For the M7100 telephone, you can select only a line pool. 4. Enter the number you want to program. ú 5. Press Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 41: Using Saved Number Redial
You can copy a number on an autodial button using Saved Number Redial. Saving a number Äßà Press while you are on the call. Saved Number Redial records a maximum of 24 digits. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 42: Dialing A Saved Number
No number saved You have tried to save the number of an incoming call. You can only save numbers that you have dialed. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 43: Handling Many Calls At Once
2. Hang up the receiver. 3. Press the line button of the call. You can hear indications from the far end that you are on hold (for example, tones or music). P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 44: Holding A Call Exclusively
If you have more than one call ringing at your telephone, you can select the call that Ä¡âÚ has the highest priority by pressing Call Queuing answers incoming external calls before callback, camped, and transferred calls. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 45: Transferring Calls
When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 46: Canceling A Transfer
The telephone to which you are trying to transfer a call is CANCL RETRY out of service. Restricted call You cannot transfer the call because of telephone or line CANCL RETRY restrictions. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 47: Using Camp-On
The telephone to which you camped a call did not answer CALLBACK CALLBACK the call. The call has come back to you. Press the line button to re-connect to the call. On the M7100 telephone, just pick up the receiver. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 48: Parking A Call
Your installer programs both the Call Park prefix and the delay before parked calls return to the originating telephone. External calls parked for longer than the programmed delay return to your telephone. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 49: Using Callback
Some occur immediately if the telephone to which you direct a call is out of service or not available. These different displays are listed with the descriptions of the specific features such as Transfer or Camp-on. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 50 50 Transferring calls Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 51: Forwarding Your Calls
To allow external destination programming you need to start a Unified Manager session. Program Allow redirect to Yes for each telephone. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. If your Enterprise Edge set is a member of a Hunt Group, Hunt Group routing for Hunt Group calls overrides the Call Forward all calls setting. -
Page 52: Overriding Call Forward
To estimate the delay time in seconds, multiply the number of rings by six. For more information see the Enterprise Edge 2.0 Programming Operations Guide. Forward on busy Forward on busy redirects calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. -
Page 53: Dnd On Busy
Forward no Answer and Forward on busy • make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 54: Line Redirection
ú ú your telephone light up before pressing . If you press before all the lines light up, those lines not lit are not redirected. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 55: Canceling Line Redirection
Edge 2.0 Programming Operations Guide. If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines when another telephone set up the line redirection. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 56 When finished, press Select line(s) Continue to press the lines that no longer need ú redirection. Press when finished. For other displays, see Common feature displays on page 121. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 57: How Line Redirection Is Different From Call Forward
If these calls are long distance, there can be charges. In some conditions, callers can experience lower volume levels when you redirect calls to an external location. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 58 58 Forwarding your calls Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 59: Enterprise Edge 2.0 Feature Programming Telephone Guide
Activating and deactivating the ability to page You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 60: Creating Page Zones
Press or Release when finished. Paging busy A page is being made in the page zone you have requested. For other displays, see Common feature displays on page 121. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 61: Using Page With External Paging Equipment
. If the analog telephone has the Message Reply Enhancement feature set to Yes, the message waiting indicator turns off automatically after answering the reply call, no matter from where the call is answered. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 62: Canceling A Message You Have Sent
Replying to a message You can call the person (or your message center) who sent a message while you are viewing the message. On a telephone with a one-line display â • Press Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 63: Replying To A Message Using An Analog Telephone Connected To An Asm
You need to erase the message at your message center. Refer to your message center documentation. ú On a telephone with a one-line display press ERASE On a telephone with a two-line display press P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 64: Removing Items From Your Message List Using An Analog Telephone Connected To An Asm
No button free You have no line button free with which to reply to a message. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 65: Using Voice Call
When a person makes a voice call to you, start talking. The microphone on the telephone picks up your voice. After you have answered a voice call, you can put the call on hold, transfer it, or consider the call as a normal call. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 66: Preventing Voice Calls To Your Telephone Using Voice Call Deny
Forward is on; Do Not Disturb is on; Voice Call Deny is on; it is not an Enterprise Edge telephone. Your call continues as a normal ringing call. Voice call The line is open for you to speak. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 67: Tracking Your Incoming Calls
To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer programs each telephone with an appropriate number of spaces. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 68: Call Log Options
. The display shows the number or previously read items (old) and the number of new, new items in the log. ¥ £ 2. Press to view old items; press to view new items. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 69: Viewing A Call Log Item
2. Display the related telephone number. Ã TRIM, 3. Press one time for every digit that you want to remove. 4. Dial any additional digits required. 5. Press an external line or line pool button. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 70: Creating A Password To Your Call Log
If you do not remember your Call Log password, programming from the Unified Manager can delete the password. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. Changing your Call Log password Ä¥¡Þ... -
Page 71: Programming A Telephone To Log Calls Automatically
This call was answered at another telephone (227). NEXT ERASE MORE Line061 øLogit This call was logged manually. NEXT ERASE MORE Line061 This call was not answered. NEXT ERASE MORE P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 72: Using Voice Mail
Enterprise Edge system. A software keycode is required for Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a distinct line. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 73: Customizing Your Telephone
DOWN On a two-line telephone, you can use the display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 74: Changing The Language On The Display
When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 75: Erasing A Feature Button
For more information refer to Use Button Inquiry to find out the use of a button on page 73. Keep the additional labels and button caps with each Enterprise Edge telephone. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 76: Types Of Button Caps
Enterprise Edge telephones are shipped from the factory with the button caps in position for the PBX template. Please ask your customer service representative to determine the type of template programmed into your system before applying button assignments. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 77: Rules Of Default Button Assignment
The position that can be taken by the autodial button for itself, is blank. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 78: M7324 Telephone Button Defaults
º Ï ºSaved No. ºSaved No. º º Å º Å º º ¹ º Â ¹ º º Æ º º Æ º º Æ º º Æ Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 79: M7100 Telephone Button Defaults
The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 80: Changing The Type Of Ring
. The current time and date appears on the top line of the display. ÄßÞ CALLS 2. Press to see your messages, or press Ä¡ÚÛ to see your calls. Restoring the messages and calls indication Ä£¡âß Press Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 81: Hunt Groups
Call Forward All Calls • Call Forward No Answer • Call Forward on Busy • Group Pickup • Transfer via Hold • Priority Call • Line Redirection • Page Zones • Voice Call P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 82: Members Of The Group
In the second case, the call routes to the overflow position. After a call goes to the overflow position it is no longer a Hunt Group call. For information about Hunt Groups and software packaging, see the Enterprise Edge 2.0 Programming Operations Guide. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 83: Telephone Features
If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide. Figure 6 Installing an Enterprise Edge telephone (North American) Connect to jack wired from distribution block Connect to receiver P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 84 84 Telephone features Figure 7 Mounting an Enterprise Edge telephone (North American) on the wall Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 85 6. Attach the support using either pair of slots; to raise the back of the telephone to its highest position, use these slots. 7. When the above work is complete, plug the line cord back into its wall socket. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
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Page 86: Naming A Telephone Or A Line
You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 87: Moving Telephones
While you are on a call, you can refuse to answer a second call (including a priority call). Ä¡Þ Press while your telephone is ringing. Canceling Do Not Disturb Ä£¡Þ Ä£¡Þ Press P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 88: Using Do Not Disturb
Northern Telecom Inc. hereby disclaims any liability occurring out of the failure to get a license. Turning Background Music off The music stops automatically if you make or answer a call or if you press Ä£¡ß Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 89: Using System Features
You can start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer. • Off prevents the service from being activated. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 90: Turning Services On And Off Using Feature Codes
If you set the Service to Normal, the normal version of a Service overrides any automatic schedule and remains until you manually cancel it. If you cancel the Service, you return to the automatic schedule. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 91: Viewing The Active Services From A Two-Line Display Telephone
Service. ¥ LIST Services There is a Service active in your system. Press LIST to view the active Services. For other displays, see Common feature displays on page 121. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 92: User Passwords
Edge system. There are two types of user password: Registration and Call Log. Registration password The Registration password control the registration of Companion portables to the Enterprise Edge system. For more information see the Enterprise Edge 2.0 Programming Operations Guide. Clearing a Call Log password If a person does not remember their Call Log password, you can clear the previously assigned password in programming. -
Page 93: Using Special Telephones
You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. You can assign any number of telephones to call the direct dial telephone. -
Page 94: Making A Telephone A Hotline Telephone
Standard Dial) dial numbers • using Voice Call Deny • programming feature buttons • saving a number with Saved • moving line buttons Number Redial • changing the display language Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 95: Changing Set Lock Programming For A Telephone
You can include the Link signal as part of a longer stored sequence on an external Û autodial button or in a speed dial code. The Link symbol ( ) uses two of the 24 spaces in a dialing sequence. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 96: Preventing A Telephone From Using Link
You can limit the use of Link on individual telephones. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. If you connect the Enterprise Edge system to a private branch exchange (PBX), program Link on a memory button for one-touch access. -
Page 97: Run/Stop
You can access the lines and some of the features over the public telephone network when away from the office, or you can call from another system, over a private network. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 98: Controlling Access To Your Enterprise Edge System
To change the restrictions for the line, the user can enter their Class of Service password when the system answers with DISA, or dial the DISA internal number and enter their Class of Service password. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 99: Maintaining Security
Service. You hear system dial tone again after five seconds. Dialed a number in the Enterprise Edge system which does not exist. Your call disconnects after five seconds. Stuttered dial tone Enter your COS password. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 100: Using Class Of Service (Cos) Passwords
If you use your Enterprise Edge system from outside the office, you can have to enter a Class of Service password to gain access to the system. See Using your Enterprise Edge system from an external location on page 97. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 101: General System Features
You can assign any of the lines in your system to any of your telephones. Your installer assigns lines to telephones. Settings for lines assigned are: appear only, appear and ring, or ring only. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 102: Target Line
If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 103: M7100 Telephone
M7100 telephone. You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 104: One-Line Display
Wall mounting You can mount Enterprise Edge telephones on a wall. Contact the installer if you want to have any telephones in your system mounted on a wall. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 105: Isdn
LAN access, video conferencing, file transfer, and Internet access. Your installer or service representative configures your ISDN services and terminal equipment. For more information about ISDN see the Enterprise Edge 2.0 Programming Operations Guide Two types of ISDN services (lines) are available: Basic Rate Interface (BRI) and Primary Rate Interface (PRI). -
Page 106: Service Provider Features
Caller ID as part of your ISDN service. Ask your service provider for the appropriate feature code to enter on your dial pad. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 107: Hospitality Services
Hospitality Services (HS) admin set A Hospitality Services (HS) admin set is any two-line display Enterprise Edge telephone. You can program a HS admin set (see the Enterprise Edge 2.0 Programming Operations Guide) to require a user to enter the Desk admin password before you have access to HS admin features. -
Page 108: Programming The Alarm Time Feature
To set a new time for an Alarm time, re-enter a new Alarm time. The new time overwrites any earlier set time. If you cancel the Alarm time for any set, it cancels the Alarm time for all the sets in the same room. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 109: Canceling The Alarm
3. The display shows Al of rm#:. Enter the room number. 4. Press VIEW. The display shows Alrm: 07:00am OFF:. If the alarm time is correct press the ON/OFF display key to activate the alarm. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 110: Room Occupancy (Ro)
Room condition (RC) feature. Dialing restrictions for room sets are defined in the Unified Manager. See the Enterprise Edge 2.0 Programming Operations Guide. The RO feature does not apply to common sets. -
Page 111: Room Condition (Rc)
Press Û on the dialpad to indicate Set to needs srv. If required, enter the Room condition password. 4. The display shows Set to srv done or Set to needs srv. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 112: Room Condition With A Hospitality Service Admin Set
You need to start a Unified Manager session to change the default Room condition password. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 113: Companion Features
Base Station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making changes to the Base Station configuration.) Refer to Enterprise Edge 2.0 Programming Operations Guide for more information. P0911589 Issue 03... -
Page 114: Using Enterprise Edge Features
Speed Dial System speed dial codes only. No personal speed dial codes. The portable has a directory that you can use to store up to 50 entries for telephone numbers. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 115: Using Features
Using features Directed Call Pickup You must turn on the Directed Call pickup feature for the system before a user can use the feature. The Enterprise Edge 2.0 Programming Operations Guide contains additional programming information for this feature. Group Pickup Group Pickup allows the portable user to answer a call ringing on another set in the same pickup group. - Page 116 116 Companion Features Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 117: Troubleshooting
Note: Alarms are also stored in the WinNT Network Event log. For more information, see the Enterprise Edge 2.0 Programming Operations Guide. Reporting and recording alarm codes If an alarm message appears on the alarm telephone’s display: 1. -
Page 118: Testing The Telephone Buttons
3. Pick up the handset and listen. You can hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is going on. Press any button to end the test. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... -
Page 119: Testing The Telephone Headset
You can see all the indicators on the telephone go on and hear ringing at maximum Power OK volume. When the test ends, the display shows The test continues for five seconds or until you press a button. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 120 120 Troubleshooting Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 121: Common Feature Displays
36. Camped: The person has not answered the camped call. The call has come CALLBACK CALLBACK back to you. Press the line button or to reconnect to the call. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 122 You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 123 You have entered an invalid line pool code or an invalid destination code. Line denied You have selected a line that is private to another telephone. Restricted call The destination you have selected for line redirection is restricted. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 124 124 Common feature displays Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 125: Appendix A: Feature Codes
The following appendix provides a quick reference for Enterprise Edge features that are available by pressing the Ä button. One table provides feature names sorted in alphabetical order and the other sorted numerically by feature code. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... -
Page 126: Features Sorted By Feature Name
Group Listening - Cancel àÞ Ä Group Pickup ¥ÞâÚ Ä Language - Primary ¥ÞâÛ Ä Language - Alternate ¥ÞâÜ Ä Language - Alternate 2 ¥ÞâÝ Ä Language - Alternate 3 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03... - Page 127 Speed Dial - Add, change â Ä Speed Dial - Activate ¡âß Ä Static Time £¡âß Ä Static Time - Cancel ¡âÞ Ä Test telephone display ¡âÜ Ä Time àâ Ä Transfer P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 128 ¡âÝ Ä Wait for dial tone Notes For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus ¥¥ portable telephones, enter followed by the numeric code to activate this feature. Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 129: Features Sorted By Activation Code
Priority Call àâ Ä Transfer £àâ Ä Transfer - Cancel àÚ Ä Link àÝ Ä Call Park àÞ Ä Group Pickup àß Ä Directed Pickup àà Ä Call Duration Timer P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 130 Name and number blocking - Cancel ¡ÚÚ Ä Call Information ¡ÚÛ Ä Call Log - View information ¡ÚÜ Ä Call Log - Manual ¡ÚÞ Ä Call Log - Delete items Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 131 Room condition (HS admin set) ¡àá Ä Room occupancy Notes For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus ¥¥ portable telephones, enter followed by the numeric code to activate this feature. P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 132 132 Appendix A: Feature Codes Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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Page 133: Index
Call Duration Timer 29 button caps 76 Call Pickup 20 button defaults CAP 17 M7100 telephone 79 Conference Calls 23 M7208 telephone 78 Group Listening 26 M7310 telephone 77 Handsfree 26 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide... - Page 134 19 paging 59 – Call Log 67 sending messages using display 61 Autobumping 68 Voice Call 65 automatic 67 Conference busy 26 calling from within 69 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 135 DID (Direct Inward Dial) Exclusive Hold 35 template 78 Expensive route 31 direct dial telephone programming 93 external access to Enterprise Edge 97 direct inward system access (DISA) 98 autodial, programming 37 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 136 119 Group Listening Timeàà 30 canceling£¡âÛ 26 Trunk Answer¡ââ 22 using¡âÛ 26 Voice Call Deny Hide message display¥¡âß 80 canceling £¡¡ 66 Host System Dialing Signals using¡¡ 66 LinkàÚ 95 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 137 33 Line Redirection 54 Hidden number 32 – Messages 61 Hold moving line buttons 79 automatic 43 one button access 18 button 13 paging 59 Conference Call 24 – P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 138 Call Park 48 programming 39 Call Queuing 122 Last Number Redial, using 39 Call Transfer 46 length of call, timing 29 CallBack 47 length of internal numbers 101 Conference Call 24 limiting Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 139 63 Outgoing line 56 sending, using the display 61 overflow call routing 102 viewing 62 OVERRIDE 104 Messages & Calls 64 overriding Microphone muted 66 Call Forward 52 monitoring P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 140 (see also Call Queuing) 15 range 113 Priority denied 35 redialing Priority>223 122 external number 39 Privacy Redir by 56 changing status 29 Redirect ring private programming 55 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 141 97 special telephones 93 Speed Dial host system signaling codes 39 Saved Number Redial using 41 making a call 40 programming for User 40 Saved Number Redial, programming 42 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 142 Ä¡âß 64 accessing your Enterprise Edge Voice length of a call 29 Messaging system 72 time savers using Call Forward 53 autodial 37 voice quality 113 Saved Number Redial 41 Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
- Page 143 Index 143 volume bar 104 control 104 Wait for Dial Tone 97 wall mounting telephones 104 wireless Call Forward No Answer 115 wireless Portable Language Selection 115 Your list full 65 P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide...
- Page 144 144 Index Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03...
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