281 Paper Jams - Lexmark MB2338 Service Manual

281 paper jams

281 paper jam messages
Error Description
code
281.11 Paper remains detected at the sensor
(ADF pick) after the printer is turned on.
281.15 Paper never cleared the sensor (ADF
pick).
281.16 Paper fed was picked but it never reached
the sensor (ADF pick).
Sensor (ADF pick) static jam service check
Action
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper.
Does the problem remain?
Step 2
Restart the printer.
Does the problem remain?
Step 3
Check the sensor (ADF scan) paper path area for debris and
obstructions.
Is the sensor free of debris and obstructions?
Step 4
Remove obstructions along the sensor paper path.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b
Find the sensor (ADF pick).
Does the sensor status change while toggling the sensor?
Action
See "Sensor (ADF pick) static jam service check" on
page 113.
See "Sensor (ADF pick) jam at trailing edge service check"
on page 115.
See "Sensor (ADF pick) jam at leading edge service check"
on page 114.
Diagnostics and troubleshooting
113
7017-2xx, -4xx, -6xx
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 5. Go to step 4.
Go to step 5. The problem is
solved.
Contact the next Go to step 6.
level of support.