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3
Follow the instructions on the screen.
To erase hard disk memory, do the following:
1
From the home screen, navigate to Settings > Device > Maintenance > Out of Service Erase > Sanitize all
information on hard disk.
2
Select Sanitize all information on hard disk, and then select ERASE.
3
Follow the instructions on the screen.
Note: This process can take from several minutes to more than an hour, making the printer unavailable for
other tasks.
If a hard disk is replaced, then do the following:
1
Remove the hard disk, and then return it to the customer.
2
Request the customer to sign the Customer Retention form.
Note: You can get printed copies of the form from your Lexmark partner manager.
3
Take a photo of the signed form, and then upload it to the Service Request debrief tool.
4
Fax or e-mail the signed form to the number or e-mail address shown at the bottom of the form.
Handling ESD‑sensitive parts
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, do the following:
•
Turn off the printer before removing logic boards.
•
Keep the parts in their original packing material until you are ready to install them into the printer.
•
Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
•
Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This action
discharges any static electricity in your body to the printer.
•
Hold the parts by their edge connector shroud. Do not touch its pins. If you are removing a pluggable module,
then use the correct tool.
•
If possible, keep all parts in a grounded metal cabinet.
•
Do not place the parts on the printer cover or on a metal table. If you need to put down the parts, then put
them into their packing material.
•
Prevent parts from being accidentally touched by other personnel. Cover the printer when you are not
working on it.
•
Be careful while working with the parts when cold-weather heating is used. Low humidity increases static
electricity.
Parts removal
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7017-2xx, -4xx, -6xx
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