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Optional tray sensor (tray x pass-through) jam at leading edge service check
Action
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
Does the problem remain?
Step 2
a
Enter the Diagnostics menu, and then navigate to:
Input tray quick print
b
Do feed tests from tray 3 and tray 4. Check if the same error
occurs.
Does the same problem remain?
Step 3
a
Identify the separator rollers and pass-through rollers involved
in the paper path.
b
Check these separator rollers and pass-through rollers for
improper installation, wear, and damage.
Are the rollers properly installed and free of wear and damage?
Step 4
Reinstall or replace the affected separator roller assembly or tray
insert.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Option Sensor tests
b
Find the sensor (Pass-through (tray x)) of the affected optional
tray.
Does the sensor status change while toggling the sensor?
Step 6
a
Reseat the sensor cable from the optional tray controller board.
b
Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Step 7
Replace the affected optional tray.
Does the problem remain?
"Avoiding jams" on page
Diagnostics and troubleshooting
107
Yes
Go to step 2.
71.
Go to step 3.
Go to step 5.
Go to step 5.
Contact the next
level of support.
Contact the next
level of support.
Contact the next
level of support.
7017-2xx, -4xx, -6xx
No
The problem is
solved.
Perform the
appropriate service
check for the specific
error.
Go to step 4.
The problem is
solved.
Go to step 6.
Go to step 7.
The problem is
solved.
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