Lexmark MB3442adw User Manual

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MB3442, MX331, MX431, XM1342

MFPs

User's Guide

March 2021

Machine type:

7019

Models:

235, 4a6, 4b6, 486, 489

Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per

o cerca il tuo prodotto tra le

migliori offerte di Stampanti

Lexmark MB3442adw

www.lexmark.com

Table of Contents

Summary of Contents for Lexmark MB3442adw

Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Lexmark MB3442adw o cerca il tuo prodotto tra le migliori offerte di Stampanti MB3442, MX331, MX431, XM1342 MFPs User's Guide March 2021 www.lexmark.com Machine type: 7019 Models: 235, 4a6, 4b6, 486, 489...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Finding the printer serial number........................10 Printer conﬁguration............................11 Using the control panel............................ 12 Customizing the home screen........................12 Changing the language of the keyboard on the display................. 12 Understanding the status of the indicator light..................
Page 3 Contents Printing from a ﬂash drive..........................53 Supported ﬂash drives and ﬁle types......................54 Conﬁguring conﬁdential jobs......................... 55 Printing conﬁdential and other held jobs....................56 Printing from a Cloud Connector proﬁle..................... 57 Printing a font sample list..........................57 Placing separator sheets between copies....................57 Canceling a print job............................57 Adjusting toner darkness..........................
Page 4 Contents Forwarding a fax..............................65 Scan......................67 Using the automatic document feeder and scanner glass..............67 Scanning to a computer...........................67 Scanning to an FTP server using a shortcut....................68 Scanning to a network folder using a shortcut..................69 Scanning to a ﬂash drive..........................69 Scanning to a Cloud Connector proﬁle.......................
Page 5 Enabling the USB port............................. 181 Network connection problems........................182 Issues with supplies............................184 Clearing jams..............................185 Paper feed problems............................. 200 E-mailing problems............................202 Faxing problems............................. 203 Scanning problems............................208 Contacting customer support........................215 Recycle and dispose................. 216 Recycling Lexmark products.........................216 Recycling Lexmark packaging........................216 Notices......................217 Index......................232...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 10: Finding The Printer Serial Number
• In the U.S.—See the Statement of Limited Regulatory information Warranty included with the printer, or go to • Warranty information http://support.lexmark.com. • Environmental information • In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com.
Page 11: Printer Configuration
Learn about the printer Locate the printer serial number behind the front door. Printer conﬁguration Automatic document feeder (ADF) ADF tray ADF bin Control panel Standard bin Multipurpose feeder Standard 250‑sheet tray Optional 550‑sheet tray...
Page 12: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Home button Go to the home screen.
Page 13: Understanding The Status Of The Indicator Light
Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Blinking red The printer requires user intervention. Solid amber The printer is in Sleep mode.
Page 14 Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Page 15 Learn about the printer • When in doubt, contact your paper supplier. • When printing on letterhead, load the paper in the proper orientation for your printer. For more information, see the Paper and Specialty Media Guide. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 16 Learn about the printer Paper size Standard Optional Multipurpose feeder Two‑sided 250‑sheet tray 550‑sheet tray printing Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm...
Page 17 Learn about the printer Paper size Standard Optional Multipurpose feeder Two‑sided 250‑sheet tray 550‑sheet tray printing DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 98.4 x 162 mm to 176 x 250...
Page 18 Learn about the printer Paper type Standard Optional Multipurpose Two‑sided Automatic 250‑sheet tray 550‑sheet tray feeder printing document feeder Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.
Page 19: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 20: Attaching Cables
Set up, install, and conﬁgure Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 21: Installing Optional Trays
Set up, install, and conﬁgure Printer port Function Ethernet port Connect the printer to a network. Power cord socket Connect the printer to a properly grounded electrical outlet. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 22: Setting Up The Printer To Fax
Set up, install, and conﬁgure Setting up the printer to fax Supported fax Printer model Analog fax Fax server etherFAX Fax over IP (FoIP) MB3442adw MB3442i MX331adn MX331dn MX431adn MX431adw MX431dn XM1342 Needs a subscription. For more information, go to https://www.etherfax.net/lexmark...
Page 23 Set up, install, and conﬁgure Using the fax setup wizard in the printer Notes: • The setup wizard is available only if no device‑based fax, such as analog, etherFAX, or Fax over IP (FoIP), is conﬁgured. • Before using the wizard, make sure that the printer ﬁrmware is updated. For more information, see “Updating ﬁrmware”...
Page 24 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 25 Set up, install, and conﬁgure Notes: • If necessary, conﬁgure the Reply Address, Subject, or Message ﬁelds. • To let the printer receive fax messages, enable the device‑based fax receive setting. Make sure that you have a device‑based fax conﬁgured. Click Save.
Page 26 Set up, install, and conﬁgure Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Notes: •...
Page 27 Set up, install, and conﬁgure Connected to the same telephone wall jack Note: These instructions apply only to printers that have EXT and line ports. • Connect one end of the telephone cable to the line port of the printer. •...
Page 28 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 29 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 30 Set up, install, and conﬁgure Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 31: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Setting the fax date and time Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings.
Page 32 Set up, install, and conﬁgure • If your provider is not listed, then contact your provider and ask for the Primary SMTP Gateway, Primary SMTP Gateway Port, Use SSL/TLS, and SMTP Server Authentication settings. Touch OK. Using the Settings menu in the printer From the home screen, touch Settings >...
Page 33 Set up, install, and conﬁgure Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. • For e‑mail service providers that are not on the list, contact your provider. AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 34 Set up, install, and conﬁgure Setting Value Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Notes: •...
Page 35 Set up, install, and conﬁgure Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 36 Set up, install, and conﬁgure Setting Value Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 37 Set up, install, and conﬁgure Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Outlook Live Account Management page, and then log in to your account.
Page 38 Set up, install, and conﬁgure Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To create an authorization code, from the e‑mail home page, click Settings > More settings > User‑end POP/IMAP/SMTP, and then enable Authorization code status.
Page 39: Loading Paper And Specialty Media
Set up, install, and conﬁgure Zoho Mail Setting Value Primary SMTP Gateway smtp.zoho.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 40 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the guides ﬁt snugly against the paper.
Page 41 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup.
Page 42: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. • Load letterhead facedown with the header toward the front of the printer for two‑sided printing. • Load envelopes with the ﬂap facedown on the left side. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 43 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 44 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 45: Networking
Set up, install, and conﬁgure Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. From the Embedded Web Server, click Export Conﬁguration or Import Conﬁguration.
Page 46 Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play or App Store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 47 Set up, install, and conﬁgure Using the Push Button method From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method. Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the home screen, touch Settings >...
Page 48 Set up, install, and conﬁgure Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been conﬁgured. For more information, “Conﬁguring Wi‑Fi Direct” on page Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. From the mobile device, go to the settings menu.
Page 49: Creating A Cloud Connector Profile
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 50: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 51: Statement Of Volatility
Secure the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Page 52: Print
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 53: Printing From A Flash Drive
Print Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 54: Supported Flash Drives And File Types
Print Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. • If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the display.
Page 55: Configuring Confidential Jobs
Print • TIFF or TIF • Conﬁguring conﬁdential jobs Using the control panel From the home screen, touch Settings > Security > Conﬁdential Print Setup. Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 56: Printing Confidential And Other Held Jobs
Print Printing conﬁdential and other held jobs For Windows users With a document open, click File > Print. Select a printer, and then click Properties, Preferences, Options, or Setup. Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).
Page 57: Printing From A Cloud Connector Profile
Print Printing from a Cloud Connector proﬁle From the home screen, touch Cloud Connector. Select a cloud service provider, and then select a proﬁle. Note: For more information on creating a Cloud Connector proﬁle, see “Creating a Cloud Connector proﬁle” on page Touch Print, and then select a ﬁle.
Page 58: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 59: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 60: Copying Cards
Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Conﬁgure the settings, and then touch Create a shortcut.
Page 61: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 62: Creating An E-Mail Shortcut
E-mail Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Create a shortcut.
Page 63: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge • Use the scanner glass for single‑page documents, before loading.
Page 64: Scheduling A Fax
For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. Scheduling a fax Note: Make sure that fax is conﬁgured.
Page 65: Printing A Fax Log
Touch Darkness, and then adjust the setting. Send the fax. Printing a fax log Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log.
Page 66 Select a shortcut type, and then conﬁgure the settings. Note: Take note of the shortcut number. Apply the changes. Click Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. In the Fax Forwarding menu, select Forward or Print and Forward. In the Forward to menu, select the destination type and then type the shortcut number.
Page 67: Scan
The computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 68: Scanning To An Ftp Server Using A Shortcut
Scan Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan to Computer, and then select a scan proﬁle. Note: Make sure that Scan to Computer is enabled. From the home screen, touch Settings > Device > Visible Home Screen Icons >...
Page 69: Scanning To A Network Folder Using A Shortcut
Scan From the Shortcut Type menu, select FTP, and then conﬁgure the settings. Apply the changes. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Shortcuts > FTP Select the shortcut. Scanning to a network folder using a shortcut Create a network folder shortcut.
Page 70: Scanning To A Cloud Connector Profile
Scan Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. • If the USB Drive screen does not appear, then touch USB Drive on the control panel. Scan the document.
Page 71: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 72: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. Country/Region Identify the country or region that the printer is conﬁgured to operate. Run Initial Setup Run the setup wizard. Displayed information Specify the information to appear on the home screen.
Page 73 Use printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
Page 74 Use printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password...
Page 75 Use printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*) Use SSL/TLS (Disabled*)
Page 76 Use printer menus Menu item Description Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded. Auto‑clear* Error Prevention Set the printer to process the entire page into the memory before printing it.
Page 77 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 78 Use printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 79 Use printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
Page 80 Use printer menus Menu item Description Print Conﬁguration Adjust the toner density when printing or copying documents. Print Density Disabled 1–5 (3*) Copy Density Disabled 1–5 (3*) Device Operations Set the printer to reduce the amount of noise that it makes when printing.
Page 81 Use printer menus Menu item Description Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF or ﬂatbed scan job. Edge Erase Flatbed Edge Erase (3*) ADF Edge Erase (3*) Scanner Conﬁguration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled...
Page 82: Print
Personalize the printer name. The maximum length is 63 characters. Export Conﬁguration File to USB Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB Export compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 83 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 84 Use printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off* available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed.
Page 85 Use printer menus Menu item Description Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting. PostScript Menu item Description...
Page 86 Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream.
Page 87 Use printer menus Menu item Description Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds. Disabled Enabled* Note: Print Timeout Time appears only when Print Timeout is enabled. Print Timeout Time 1–255 (90*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 88: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: MP Feeder appears only when Conﬁgure MP is set to Cassette. MP Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 89 Use printer menus Menu item Description Portrait Width Set the portrait width of the universal paper. 3.90–14.17 inches (8.50*) 99–360 mm (216*) Portrait Height Set the portrait height of the universal paper. 3.90–14.17 inches (14*) 99–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction.
Page 90: Copy
Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item Description Content Type...
Page 91 Use printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Page 92: Fax
Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default Fax Server setting may vary. Disabled Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine.
Page 93 Use printer menus Menu item Description Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other fax machines. Fax Transport Set the fax transport method. T.38 Notes: Analog • This menu item appears only if an etherFAX or Fax over IP (FoIP) license G.711 bundle is installed in the printer.
Page 94 Use printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models. Landscape Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Note: This menu item appears only in some printer models.
Page 95 Use printer menus Menu item Description Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description...
Page 96 Use printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 97 Use printer menus Admin Controls Menu item Description Enable Fax Receive Set the printer to receive fax. Enable Color Fax Receive Set the printer to receive fax in color. Enable Caller ID Show the number that is sending the incoming fax. Off* Block No Name Fax Block incoming faxes sent from devices with no station ID or fax ID speciﬁed.
Page 98 Use printer menus Fax Log settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
Page 99 Use printer menus Menu item Description Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number.
Page 100 Use printer menus Menu item Description Use SSL/TLS Specify whether to send fax using an encrypted link. Disabled* Negotiate Required Require Trusted Certiﬁcate Specify a trusted certiﬁcate when accessing the SMTP server. SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM...
Page 101 Use printer menus Fax Server Scan Settings Menu item Description Image Format Specify the ﬁle format for the scanned image. TIFF (.tif) PDF (.pdf)* XPS (.xps) Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 102: E-Mail
Use printer menus Menu item Description Use Multi‑Page TIFF Choose between single‑ and multiple‑page TIFF ﬁles. Note: An asterisk (*) next to a value indicates the factory default setting. E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail.
Page 103 Use printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials Device Userid Specify the user ID and password to connect to the SMTP server. Device Password NTLM Domain Specify the domain name for the NTLM security protocol. Hide the SMTP server not set up error message.
Page 104 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size...
Page 105: Ftp
Use printer menus Menu item Description Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default Always On Text Default Set the text quality in the content being scanned. 5–95 (75*) Text/Photo Default Set the text and photo quality in the content being scanned.
Page 106 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings for the scanned image. PDF Version (1.5*) Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is Archival Version (A‑1a*) set to 1.4. Secure (Off*) Archival (PDF/A) (Off*) Content Type Improve the output result based on the content type of the original document.
Page 107: Usb Drive
Use printer menus Menu item Description Background Removal Remove the background color or image noise from the original document. Level (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description...
Page 108 Use printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Resolution...
Page 109 Use printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of a photo on the scanned image. 5–95 (50*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 110: Network/Ports
Use printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using Pages per Side menu. Horizontal* Reverse Horizontal Reverse Vertical Vertical Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait...
Page 111 Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 112 Use printer menus Menu item Description Wi‑Fi Protected Setup Establish a wireless network and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given time.
Page 113 Use printer menus Menu item Description IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask Gateway IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router.
Page 114 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Off* Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 115 Use printer menus Menu item Description IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask Gateway IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router.
Page 116 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 117 Use printer menus Menu item Description Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections. Notes: •...
Page 118 Use printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials...
Page 119 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption.
Page 120 Use printer menus Menu item Description Pre‑Shared Key Authenticated Conﬁgure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certiﬁcate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting. 802.1x Note: This menu appears only in network printers or printers that are attached to print servers.
Page 121 Use printer menus HTTP/FTP Settings Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Page 122 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 123: Security
Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Manage Shortcuts Create Proﬁles Flash Drive Print Flash Drive Scan Copy Function E‑mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access User Proﬁles Cancel Jobs at the Device...
Page 124 Use printer menus Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access...
Page 125 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 126 Use printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Allow the storage of documents with the same ﬁle name.
Page 127: Cloud Connector
Use printer menus Cloud Connector Menu item Description Enable/Disable Connectors Enable a cloud storage provider. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status.
Page 128: Troubleshooting
Use printer menus Note: This menu appears only if Fax is conﬁgured, and Enable Job Log is set to On. Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Network Menu item Description...
Page 129: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 130: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 131 Corporate Return Program toner 1, 2 cartridge Supported only in the Lexmark MX431 printer model. Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Lexmark MX331 and MX431 Regular toner cartridges Item Worldwide 55B0HA0...
Page 132: Replacing Parts And Supplies
B341X00 B342X00 B343X00 B344X00 B345X00 B346X00 Return Program toner cartridge Lexmark MB3442 Regular toner cartridge Item Worldwide Extra high yield regular toner cartridge B340XA0 Lexmark XM1342 Regular toner cartridge Item Europe, Middle East, Africa, and Mexico United States, Canada, and Australia...
Page 133 Maintain the printer Remove the imaging unit. Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 134 Maintain the printer Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
Page 135 Maintain the printer Insert the new toner cartridge into the imaging unit until it clicks into place. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 136 Maintain the printer Remove the used imaging unit.
Page 137 Maintain the printer Twist the blue latch, and then remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 138 Maintain the printer Insert the new imaging unit. Close the door. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray. Replacing the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 139 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
Page 140 Maintain the printer Position the printer on its side. Remove the used pick roller assembly. Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
Page 141 Maintain the printer Insert the new pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 142 Maintain the printer Replacing the tray separator roller Remove the tray, and then remove the used separator roller. Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. Insert the new separator roller. Insert the tray.
Page 143 Maintain the printer Replacing the ADF separator pad Open the ADF cover. Remove the used ADF separator pad. Unpack the new ADF separator pad.
Page 144 Maintain the printer Insert the new separator pad until it clicks into place. Close the ADF cover.
Page 145: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 146 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 147 Maintain the printer • ADF glass • Scanner glass Close the scanner cover. Cleaning the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 148 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
Page 149 Maintain the printer Position the printer on its side. Remove the pick roller assembly. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller assembly.
Page 150: Saving Energy And Paper
Maintain the printer Insert the pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 151: Moving The Printer To Another Location
Maintain the printer Hibernate mode From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout. Select the amount of time that the printer stays idle before it enters Hibernate mode. Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate. •...
Page 152: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 153: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 155 “Fine lines are not printed “Folded or wrinkled paper”...
Page 154: Printing Problems
Troubleshoot a problem “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 166 page 167 page 168 page 172 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
Page 155 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 156 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 157 Troubleshoot a problem Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 158 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 159 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 160 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 161 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3.
Page 162 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 163 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 164 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
Page 165 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 166 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3. The problem is solved.
Page 167 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 168 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 169 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 170 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints?
Page 171 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
Page 172 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 173 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 174 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 175 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
Page 176 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Replace the affected supply item. Print the document. Do the repeating defects appear? Print jobs do not print Action Step 1 The problem is Go to step 2. solved.
Page 177 Troubleshoot a problem Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 178 Troubleshoot a problem Action Step 6 Go to step 7. The problem is solved. Make sure that the printer settings for texture and weight match the paper being loaded. From the home screen, touch Settings > Paper > Media Conﬁguration > Media Types. Note: Rough paper textures and heavy paper weights may print more slowly.
Page 179 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Conﬁdential and other held documents do not print Action Step 1 The problem is...
Page 180: The Printer Is Not Responding
Troubleshoot a problem Action Step 4 The problem is Contact customer solved. support. Delete some held jobs to free up printer memory. Print the documents. Are the documents printed? The printer is not responding Action Step 1 The problem is Go to step 2.
Page 181: Unable To Read Flash Drive
Troubleshoot a problem Action Step 7 The problem is Go to step 8. solved. Install the correct print driver. Is the printer responding? Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn on the printer.
Page 182: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 183 Troubleshoot a problem Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved.
Page 184: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 185: Clearing Jams
Troubleshoot a problem For touch‑screen printer models, if the printer does not print after pressing twice, and then pressing twice, then reset the supply usage counter. For non‑touch‑screen printer models, if the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset the supply usage counter.
Page 186 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 187 Troubleshoot a problem Jam locations Automatic document feeder Standard bin Multipurpose feeder Trays Duplex unit Rear door Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 188 Troubleshoot a problem Close the ADF cover. Paper jam in the standard bin Raise the scanner, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Lower the scanner. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder.
Page 189 Troubleshoot a problem Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 190 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
Page 191 Troubleshoot a problem Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Reload paper.
Page 192 Troubleshoot a problem Paper jam in trays Remove the tray. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 193 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 194 Troubleshoot a problem Close the front door, and then insert the tray. Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 195 Troubleshoot a problem Insert the tray. Paper jam in the duplex unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 196 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 197 Troubleshoot a problem Close the door. Remove the tray. Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex unit. Insert the tray. Paper jam in the rear door Open the front door.
Page 198 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 199 Troubleshoot a problem CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.
Page 200: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 201 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 202: E-Mailing Problems
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact customer...
Page 203: Faxing Problems
Troubleshoot a problem Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 204 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using analog fax Action...
Page 205 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 206 Step 3 The problem is Go to solved. https://www.etherfa Split large documents into smaller ﬁle sizes. x.net/lexmark. Can you send or receive faxes using etherFAX? Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2.
Page 207 Troubleshoot a problem Can send but not receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Make sure that the paper source is not empty. Can you receive faxes? Step 2 The problem is Go to step 3.
Page 208: Scanning Problems
Troubleshoot a problem Missing information on the fax cover page Action The problem is Contact customer Turn off the printer, wait for about 10 seconds, and then turn on solved. support. the printer. Send or retrieve the fax. Is there missing information on the fax cover page? Cannot send the fax cover page from the computer Action Step 1...
Page 209 Troubleshoot a problem Action Step 3 Go to step 5. Go to step 4. Check the printer connectivity. Print the Network Setup Page. From the control panel, navigate Settings > Reports > Network > Network Setup Page. Check the network status. Is the printer connected to the network? Step 4 The problem is...
Page 210 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 211 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Scan job was not successful Action Step 1 The problem is...
Page 212 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
Page 213 Troubleshoot a problem Jagged image or text when scanning from the ADF Action Contact customer The problem is Load 50 sheets of clean, plain paper into the ADF. support. solved. Note: The plain paper helps clean or remove dust and other coating from the ADF feed rollers.
Page 214 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 215: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 216: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 217: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 218 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC.
Page 219 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or...
Page 220 Notices To return Lexmark cartridges for reuse or recycling, do the following: Go to www.lexmark.com/recycle. Select the product that you want to recycle. Static sensitivity notice This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol.
Page 221 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 222 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 223 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 224 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Page 225 LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 226 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 227 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 228 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 229 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 230 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 231 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 232: Index
Index Index from the printer control conﬁdential print jobs panel 57 conﬁguring 55 adapter plug 28 cannot connect printer to printing 56 adding a shortcut conﬁdential print jobs do not Wi‑Fi 183 copy 60 cannot open Embedded Web print 179 adding hardware options Server 182 conﬁguring daylight saving...
Page 233 163 changing 64 fax server, using setting up the fax function 24 fax setup genuine Lexmark parts and emission notices 218, 226, 228 country‑ or region‑speciﬁc 28 supplies 130 enabling the USB port 181 standard telephone line genuine parts and supplies 130 enabling Wi‑Fi Direct 48...
Page 234 Index home screen icons Lexmark ScanBack Utility Notiﬁcations 74 displaying 12 using 67 Out of Service Erase 81 horizontal light bands 169 light print 161 PCL 85 LINE port 20 PDF 84 linking trays 42 PostScript 85 loading envelopes Power Management 76...
Page 235 ﬁne lines are not printed printer messages document feeder 187 correctly 157 Non‑Lexmark supply 184 paper jam in the duplex unit 195 folded or wrinkled paper 158 Replace cartridge, printer region paper jam in the multipurpose...
Page 236 Index Lexmark products 216 vertical dark streaks on output fax destination 64 reducing copies 59 when scanning from the shortcut, creating a removing paper jam ADF 212 copy 60 in the duplex unit 195 scanner skewed print 165 in the multipurpose feeder 188...
Page 237 Index troubleshooting troubleshooting, print quality using genuine Lexmark parts and cannot connect printer to blank or white pages 154 supplies 130 Wi‑Fi 183 crooked print 165 using the ADF cannot open Embedded Web dark print 155 copying 58 Server 182 ﬁne lines are not printed...

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Mb3442i Mx331adn Mx331dn Mx431adn Mx431adw Mx431dn ... Show all

Lexmark MB3442adw User Manual

Safety Information

Learn about the Printer

Set Up, Install, and Configure

Secure the Printer

Print

Copy

E-Mail

Fax

Scan

Use Printer Menus

Maintain the Printer

Troubleshoot a Problem

Recycle and Dispose

Notices

Index

Quick Links

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Summary of Contents for Lexmark MB3442adw

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Table of Contents