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Action
Step 5
Check the ADF separator roller for improper installation, wear, and
damage.
Is the ADF roller properly installed and free of wear and damage?
Step 6
Reinstall or replace the separator roller.
Does the problem remain?
Step 7
Check the ADF rollers for improper installation, wear, and damage.
Are the ADF rollers properly installed and free of wear and
damage?
Step 8
Reinstall or replace the ADF roller. See
page
289.
Does the problem remain?
User attendance messages (0–99.99)
User attendance messages
Error code Description
31.40
The toner cartridge is missing or unresponsive.
31.60
The imaging unit is missing or unresponsive.
32.40
The toner cartridge is unsupported.
32.60
The imaging unit is unsupported.
41.40
The imaging unit and toner cartridge are
mismatched or incompatible.
42.xx
The toner cartridge is incompatible due to printer
region mismatch.
43.40
A toner cartridge shutter error was detected.
44.40
The toner cartridge and printer are mismatched.
44.60
The imaging unit and printer are mismatched.
"ADF roller removal" on
Action
See
cartridge service check" on page
See
service check" on page
See
cartridge service check" on page
See
service check" on page
See
on page
Diagnostics and troubleshooting
121
Yes
Go to step 7.
Go to step 7.
Contact the next
level of support.
Contact the next
level of support.
"Unsupported or unresponsive toner
"Unsupported or unresponsive imaging unit
124.
"Unsupported or unresponsive toner
"Unsupported or unresponsive imaging unit
124.
"Mismatched supplies error service check"
125.
7017-2xx, -4xx, -6xx
No
Go to step 6.
The problem is
solved.
Go to step 8.
The problem is
solved.
122.
122.
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