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Action
Step 6
a
Reseat the sensor cable from the ADF controller board.
b
Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Step 7
Reinstall the sensor.
Does the problem remain?
Sensor (ADF pick) jam at leading edge service check
Action
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper.
Does the problem remain?
Step 2
Remove obstructions along the sensor paper path.
Does the problem remain?
Step 3
a
Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Feed Test
b
Check the position of the leading edge.
Does the leading edge of the paper reach the sensor (ADF pick)?
Step 4
Check the ADF rollers for improper installation, wear, and damage.
Are the ADF rollers properly installed and free of wear and
damage?
Step 5
Reinstall or replace the ADF roller. See
page
289.
Does the problem remain?
"ADF roller removal" on
Diagnostics and troubleshooting
114
7017-2xx, -4xx, -6xx
Yes
No
Contact the next
Go to step 7.
level of support.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 8.
Go to step 4.
Go to step 6.
Go to step 5.
Go to step 6.
The problem is
solved.
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