Error Search And Correction; Error Search - Siemens SIPROTEC 5 Operation Manual

Maintenance, On-the-Spot Assistance and Test

9.2 Error Search and Correction

9.2

Error Search and Correction

Error Search

9.2.1
Procedure
If the device indicated an error, then Siemens recommends that you proceed as follows:
If no LED on the operation panel of the device lights up, then verify as follows:
Check whether the auxiliary voltage on the corresponding connections has an adequate amount and
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correct polarity. You will find information about this in the overview plans in the appendix of the Device
manual.
If the device shows a fault via the red Error LED, look for the cause of the fault in the operational log. You
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can do this directly on the device or with DIGSI 5.
If the Fallback Mode display appears in the device display, then reinitialize the device through DIGSI 5.
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Look for the cause in the device-diagnosis log first. If a connection to the system cannot be established,
initialization takes place via the USB interface on the device together with DIGSI 5.
If the confirmation ID is queried, enter it for the device initialization.
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The display first disappears in the device display. After successful initialization, the LEDs again indicate normal
mode and the default display goes back into the display. If the device-specific setting values were saved in the
PC during commissioning, they are again loaded into the device.
The device is ready for operation.
Additional Support
If these measures do not lead to the desired result, then call support.
The support employees will need the following information from you:
Keep the serial number of the device ready.
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Read out the version of the installed firmware.
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Read the device diagnosis log of your SIPROTEC 5 device with DIGSI 5 so that the support employee has
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all the necessary information.
Obtain the data via the operation panel of the device or with DIGSI 5.
Find the product code and the serial number as well on the nameplate on the device housing.
Operation Panel
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Figure 9-1
With a device ready for operation, select Main menu → Test & Diagnosis → Device information →
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Product code.
180
Reading Device Information
SIPROTEC 5, Operation, Manual
C53000-G5040-C003-7, Edition 06.2016