Troubleshooting/Faqs; Error Correction - Siemens SIMOTION P320-4 E Manual

Troubleshooting/FAQs

8.1

Error correction

This section provides you with tips on how to locate and troubleshoot common problems.
FAQs / error correction
The device is not operation‐
al.
SIMOTION P does not start
after connecting the CFast
card.
SIMOTION P does not start
after a reboot.
The monitor remains dark.
The mouse pointer does not
appear on the screen.
SIMOTION P320-4 E / P320-4 S
Manual, 03/2018, A5E36004933B
Possible cause
There is no power supply to
the device.
BIOS settings are not set to
Hotplug Enabled.
The user is not logged in au‐
tomatically.
The monitor is switched off.
The monitor is in "power‐
save" mode.
The brightness button has
been set to dark.
The power cord or the mon‐
itor cable is not connected.
The mouse driver is not loa‐
ded.
The mouse is not connec‐
ted.
Possible remedy
● Check whether the 24 VDC power supply is connected.
See Connecting the power supply (24 VDC) (Page 121).
● Check whether the line side switch is activated.
See Operator controls (Page 90).
You can find out how to check and correct the BIOS settings in
Section Hotplug Enabled BIOS settings (Page 127).
Set the password for the AutoLogin (Automatically Log On).
See Section Changing the AutoLogin > SIMOTION P AutoLo‐
gin (Page 38).
Switch on the monitor.
Press any key on the connected keyboard.
Set the monitor brightness button to obtain more light.
For detailed information, refer to the monitor operating instruc‐
tions.
● Check whether the power cord has been properly connected
to the monitor and to the system unit or to the grounded
shockproof outlet.
● Check whether the monitor cable has been properly
connected to the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and
present when you start the application program.
For more detailed information on the mouse driver, refer to the
documentation for the mouse or application programs.
Check whether the mouse is properly connected to the system
unit. If you use an adapter or extension on the mouse cable,
also check the connectors.
If the cursor still does not appear on the screen after you have
performed these checks and measures, please contact your
technical support team.
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