Understanding Jam Messages And Locations - Lexmark MX310 Service Manual

•
Make sure that the paper size and type are set correctly on the Embedded Web Server or the computer.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or
Printer Settings.
•
Store paper according to manufacturer recommendations.

Understanding jam messages and locations

When a jam occurs, a message indicating the jam location and information to clear the jam appears on the
printer display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:
•
When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to
the standard bin after a jammed page has been cleared. Check your printed output stack for discarded
pages.
•
When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting
does not guarantee that the page will reprint.
Jam access area
1 Automatic
document feeder
(ADF)
2 Standard bin
3 Front door
4 Multipurpose feeder [x]‑page jam, clear manual
5 Tray 1
6 Tray [x]
Printer control panel
message
[x]‑page jam, open automatic
feeder top cover. [28y.xx]
[x]‑page jam, clear standard
bin. [20y.xx]
[x]‑page jam, open front door.
[20y.xx]
feeder. [250.xx]
[x]‑page jam, remove tray 1 to
clear duplex. [23y.xx]
[x]‑page jam, remove tray [x].
[24y.xx]
Diagnostics and troubleshooting
What to do
Remove all paper from the ADF tray, and then remove
the jammed paper.
Remove the jammed paper.
Open the front door, then remove the toner cartridge
and imaging unit, and then the jammed paper.
Remove all paper from the multipurpose feeder, and
then remove the jammed paper.
Pull out tray 1 completely, then push the front duplex
flap down, and then remove the jammed paper.
Note: You may need to open the rear door to clear
some 23y.xx paper jams.
Pull out the indicated tray, and then remove the
jammed paper.
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