Page 1 MX310, MX317, MX410, MX417, MX510, MX511, MX517de, XM1135, XM1140, and XM1145 MFPs Machine Type 7015-270, -47x, -6xx Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index October 03, 2018 www.lexmark.com P/N 12G2376...
Page 2: Product Information
Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Page 3: Table Of Contents
7015 Table of contents Product information..................2 Edition notice....................2 Notices, conventions, and safety information.........15 Laser notice................................. 15 Conventions.................................18 Safety information.............................. 18 General caution statements........................... 24 Change history....................25 Change history..............................25 General information................... 33 Media guidelines............................... 33 Paper guidelines................................33 Using recycled paper and other office papers....................36 Using specialty media ..............................
Page 4 7015 Streaked vertical lines appear on prints check ....................68 Horizontal light bands check............................ 69 Vertical light bands check ............................71 Vertical dark bands check............................72 Vertical dark streaks with print missing check .....................73 White streaks and voided areas check ......................... 75 Fine lines are not printed correctly (speciﬁcally Chinese characters) check ..........
Page 5 Network [x] software error [54] ..........................133 No analog phone line connected to modem, fax is disabled.................133 Non‑Lexmark [supply type], see User’s Guide [33.xy] ..................133 Not enough free space in ﬂash memory for resources [52] ................134 Printer had to restart. Last job may be incomplete...................134 Reinstall defective or unresponsive cartridge [31.xy]..................134...
Page 6 7015 Replace maintenance kit, 0 estimated pages remain [80.xy]................. 137 Reinstall missing or unresponsive imaging unit [31.xy]..................137 Replace unsupported cartridge [32.xy] ........................ 137 Replace unsupported imaging unit [32.xy] ......................137 Restore held jobs?..............................137 Scanner automatic feeder cover open......................... 137 Scanner disabled by admin [840.01] ........................138 Scanner disabled.
Page 7 7015 155 errors..................................160 171 errors ..................................162 Procedure before starting the 9yy service checks ...................163 900 errors ..................................165 912 errors..................................170 94y errors ..................................170 950–958 errors ................................170 959 errors..................................173 96y errors ..................................174 97y errors ..................................175 98y errors ..................................176 99y errors ..................................177 ADF/Scanner hardware errors........................178 8yy error messages ..............................
Page 8 7015 Front door not closed service check ........................210 Network service check ..............................211 Service menus................... 215 Understanding the control panel and menus..................215 Using the printer control panel..........................215 Understanding the colors of the Sleep button and indicator lights..............216 Understanding the home screen ........................... 217 Using the touch-screen buttons ..........................218 Menus list................................
Page 9 7015 Format fax storage ..............................244 ADF edge erase.................................244 Flatbed edge erase..............................244 Scanner manual registration ..........................244 Disable scanner .................................246 Paper Prompts................................246 Envelope Prompts ..............................246 Action for Prompts ..............................247 Jobs on Disk ................................247 Disk Encryption ................................248 Wipe All Settings ...............................248 Font Density................................248 Font Sharpening ................................248 Reduced Curl................................248...
Page 10 Left cover removal ..............................279 Main drive gearbox removal............................281 MPF solenoid removal .............................283 MPF gearbox removal ..............................285 Reverse solenoid removal ............................288 ACM clutch removal (MX310, MX410) ........................289 Cartridge gearbox removal............................291 Duplex gear assembly removal ..........................292 Right side removals............................294 Right cover removal..............................294 Memory access door removal..........................297...
Page 11 Power supply removal..............................339 Power supply shield removal ..........................340 Duplex removal................................341 Duplex sensor and input sensor removal ......................342 Duplex sensor and input sensor (MX310, MX410) removal ................345 Index sensor removal...............................346 Media present sensor removal ..........................347 Toner density sensor removal..........................349 Trailing edge sensor removal..........................350 Trailing edge sensor (MX310, MX410) removal....................351...
Page 12 7015 Scanner rear cover removal ........................... 387 ADF input tray removal ............................387 ADF unit removal...............................388 Scanner assembly removal.............................390 ADF top cover assembly removal.........................393 ADF cable removal..............................395 USB cable removal..............................395 USB wireless cable removal...........................396 ADF hinge removal ..............................398 Flatbed assembly removal............................398 Control panel ribbon cable removal........................398 Speaker cable removal ............................399 Cave light cable removal............................401...
Page 13 7015 Assembly 3: Control panel (MX41x, MX51x, XM1140, and XM1145)............. 431 Assembly 4: Control panel (MX31x)......................433 Assembly 5: Electronics 1 (MX31x, MX41x, and XM1140)...............435 Assembly 6: Electronics 1 (MX51x and XM1145)..................439 Assembly 7: Electronics 2 (MX31x, MX41x, and XM1140)..............443 Assembly 8: Electronics 2 (MX51x and XM1145)..................
Page 14 7015 Sensors ..................................475 Other key components ............................476 Electrophotographic process (EP process)....................478 ADF theory.................................481 ADF theory of operation............................481 Acronyms....................485 Acronyms................................485 Index......................487 Part number index..................497 Part name index..................503 Table of contents...
Page 15: Notices, Conventions, And Safety Information
7015 Notices, conventions, and safety information Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 16 7015 Aviso sobre laser Esta impressora foi certiﬁcada nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR capítulo I, subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certiﬁcada como um produto a laser de Classe I em conformidade com os requisitos da IEC 60825-1.
Page 17 7015 Laserprodukte der Klasse I werden nicht als gefährlich betrachtet. Der Drucker enthält im Inneren einen Laser der Klasse IIIb (3b), und zwar einen 12-Milliwatt-Gallium-Arsenid-Laser, der im Wellenlängenbereich von 655 bis 675 Nanometern arbeitet. Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für Klasse I überschreitet.
Page 18: Conventions
7015 클래스 I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655‑675 나노미터의 파장 영역에서 작동하는 공칭 12밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시 스템과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상의...
Page 19 7015 • There may be an increased risk of electrical shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this risk and take necessary precautions. CAUTION—SHOCK HAZARD: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working.
Page 20 7015 Información de seguridad • La seguridad de este producto se basa en las pruebas y comprobaciones del diseño original y los componentes especíﬁcos. El fabricante no se hace responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. •...
Page 21 7015 ATTENZIONE - PERICOLO DI SCOSSE ELETTRICHE: Questo simbolo indica la presenza di un rischio per tensioni pericolose nell'area del prodotto in cui si lavora. Scollegare l'alimentazione prima di iniziare, o prestare la massima attenzione se per effettuare l'operazione il prodotto deve ricevere l'alimentazione.
Page 22 7015 Sicherheitshinweise • Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des Originaldesigns und der speziﬁschen Komponenten. Sofern nicht autorisierte Ersatzteile eingesetzt werden, übernimmt der Hersteller keinerlei Verantwortung in Bezug auf die Sicherheit dieses Produkts. • Die Wartungsinformationen für dieses Produkt wurden für ausgebildete Servicemitarbeiter zusammengestellt und dürfen nicht von anderen verwendet werden.
Page 23 7015 FORSIKTIG – POTENSIELLE SKADER: Litiumbatteriet i dette produktet er ikke beregnet for å byttes. Det er fare for eksplosjon hvis litiumbatteriet skiftes ut på feil måte. Ikke lad opp, demonter eller destruer et litiumbatteri. Kast brukte litiumbatterier i henhold til produsentens instruksjoner og lokale regelverk.
Page 24: General Caution Statements
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 25: Change History
7015 Change history Change history October 3, 2018 • Updated the redrive assembly removal topic in the parts removals chapter. July 12, 2018 • For Performing the initial troubleshooting check, relative humidity values were updated (now 8 to 80%). • A note for ambient temperature and relative humidity information was added to the Fuser service check.
Page 26 Added 41X1025 to the “Electronics 2” topic in the “Parts catalog” chapter. December 5, 2016 • Updated the topic “ACM clutch removal (MX310, MX410)” in the “Repair information” chapter. October 21, 2016 • Corrected the descriptions of 40X7592 to “tray present sensor” and 41X0259 to “narrow media sensor” in the topic “Electronics 1 (MX51X and XM1145)”...
Page 27 7015 August 17, 2016 • Updated “ADF paper jam service check” on page 121. • Updated the wiring diagram. • Moved topics on clearing jams under the topic “Understanding jam messages and locations” in the “Diagnostic information” chapter. • Updated the topic “Unresponsive imaging unit service check” in the “Diagnostic information” chapter. June 28, 2016 •...
Page 28 7015 – Unsupported toner cartridge – Supplies mismatch service check • Updated CTLS service check. Even changed the title to “Unresponsive imaging unit service check.” February 18, 2016 • Added the topic “Enabling the security reset jumper” in ”Appendix A: Printer speciﬁcations” chapter. February 10, 2016 •...
Page 29 7015 June 15, 2015 • Part number 41X0547 was replaced with 41X0918. • The control panel assembly FRUs (41X0755 and 41X0753) were added to the Control panel parts catalogs. • FRUs were deleted on the Control panel parts catalog. – 40X9104 (Control panel keypad assembly (MX31x)) –...
Page 30 7015 November 10, 2014 • Updated the ACM clutch removal procedure. October 10, 2014 • Updated the illustration of Electronics 2 parts catalog assembly to show the correct toner cartridge smart chip contact. September 22, 2014 • Part number 40X8274 was replaced with 40X9181. •...
Page 31 Parts catalog FRU descriptions were revised to include model information: – 40X9055—Flatbed (MX51x and XM1145) – 40X9056—Flatbed (MX31x, MX41x, and XM1140) July 11, 2013 • Parts catalog FRUs were added: – 40X8698—Relocation kit (MX310 and MX410) – 40X8699—Relocation kit (MX510) Change history...
Page 32 7015 July 1, 2013 • FRU description changed—40X8297, Pick tire (MX51x and XM1145) • FRU added—40X8296, Pick tire (MX31x, MX41x and XM1140) June 19, 2013 • Changes were made to the ADF paper jam service check. • Part number 40X8093 (Transfer roll) was changed to 40X8393. •...
Page 33: General Information
7015 General information The Lexmark MX310dn, MX410, and MX510 (7015‑xxx) are network‑capable, multi‑function laser printers that print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted. The printers are available in the following models: Model Conﬁgurations...
Page 34 7015 Weight The printer trays can automatically feed paper weights up to 120‑g/m (32‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 163‑g/m (43‑lb) bond grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m (20‑lb) bond grain long paper.
Page 35 7015 • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.4 mm (±0.9 inch), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms: •...
Page 36: Using Recycled Paper And Other Office Papers
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 37 Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 38: Supported Paper Sizes, Types, And Weights
7015 • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inches) away from edges. Adhesive material contaminates the printer and could void the warranty. •...
Page 39 7015 Paper size and Standard Optional 250‑ Multipurpose Scanner Duplex dimension 250‑sheet tray or 550‑sheet feeder glass mode tray 105 x 148 mm (4.13 x 5.83 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x...
Page 40 7015 Paper size and Standard Optional 250‑ Multipurpose Scanner Duplex dimension 250‑sheet tray or 550‑sheet feeder glass mode tray DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope...
Page 41: Data Security Notice
7015 Paper type 250‑ or Multipurpose feeder Duplex mode Scanner glass 550‑sheet tray Colored paper Light paper Heavy paper Rough/Cotton Custom Type [x] One‑sided paper labels designed for laser printers are supported for occasional use. We recommend printing only up to 20 pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Use envelopes that lie ﬂat when individually placed on a table facedown.
Page 42 7015 • #2 Phillips screwdriver, magnetic • #2 Phillips screwdriver, magnetic short-blade • Needle‑nose pliers • Diagonal side cutters • Spring hook • Feeler gauges • Analog or digital multimeter • Flashlight (optional) General information...
Page 43: Diagnostics And Troubleshooting
Before you start the troubleshooting procedures, perform the following checks: • Use genuine Lexmark supplies and parts for the best results. Third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. •...
Page 44: Power-On Reset (Por) Sequence
7015 Power‑on Reset (POR) sequence When you turn on the printer, it performs a POR sequence. Check for correct POR functioning of the base printer by observing the following: The control panel indicator light turns on. The control panel display turns on. A splash screen appears on the display.
Page 45: Fixing Print Quality Issues
7015 Safe Mode engine features Engine behavior Control panel behavior Ignore narrow media sensor Narrow media will print without restrictions. Ignore all input options Will report that only Tray 1 is installed. Only Tray 1 and the MPF will be selectable.
Page 46: Initial Print Quality Check
Before troubleshooting speciﬁc print problems, complete the following initial print quality check: • Use only genuine Lexmark supplies. Third-party supplies may cause print quality problems. • The printer must be in a location that follows the recommended operating environment speciﬁcations.
Page 47 Step 2 Go to step 4. Go to step 3. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 48 7015 Actions Step 4 Go to step 5. Go to step 6. Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
Page 49: Blank Pages Check
7015 Actions Step 8 Go to step 9. The problem is solved. Reseat the connections. Does the problem remain? Step 9 Go to step 10. The problem is solved. Note: Poor electrical contact to the photoconductor is the most likely source of a full page background defect. Remove any contamination from the photoconductor charge contact (C) on the right side of the frame.
Page 50 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 51 7015 Actions Step 5 Go to step 6. Go to step 7. Check the coupler to make sure that it is not stuck in the retracted position. While slowly closing the door, observe the coupler to see if it moves inward. Note: With the imaging unit removed, the coupler should retract with the door open and move inward when the front door is closed.
Page 52 7015 Actions Step 6 Go to step 7. The problem is solved. Reach inside the printer and manually reposition the coupler in the direction of the red arrow as shown. Does the problem remain? Step 7 Go to step 8. Contact the next level of support.
Page 53 7015 Actions Step 10 Go to step 11. The problem is solved. Replace the cable. Does the problem remain? Step 11 Go to step 13. Go to step 12. Check the transfer roller for proper installation. If necessary, remove and then reinstall the transfer roller. Check the transfer roller for contamination and damage.
Page 54 7015 Actions Step 15 Go to step 16. The problem is solved. Check the coupler for signs of damage. The coupler is located on the main drive motor. • Good condition • Bad condition If the coupler is damaged, then replace the main drive motor. Does the problem remain? Step 16 Go to step 17.
Page 55: Print Is Too Dark Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 56 7015 Actions Step 7 Go to step 8. The problem is solved. Make sure that the paper loaded is from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Does the problem remain? Step 8 Go to step 9.
Page 57: Print Is Too Light Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 58 7015 Actions Step 5 Go to step 6. Go to step 7. Check the shutter on the imaging unit for signs of damage. Note: The shutter opens to receive toner from the toner cartridge. Is the shutter on the imaging unit working properly? Step 6 Go to step 7.
Page 59: Paper Curl Check
7015 Actions Step 12 Go to step 13. The problem is solved. Replace the cartridge gearbox. See “Cartridge gearbox removal” on page 291. Does the problem remain? Step 13 Go to step 15. Go to step 14. Check connection JCART1 on the controller board and the connection on the cartridge gearbox.
Page 60 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 61: Folded Or Wrinkled Paper Check
Go to step 2. The problem is solved. Check if the printer is using a non-Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then do not replace the imaging unit. Refer the users to their cartridge supplier.
Page 62: Solid Black Pages Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 63 7015 Actions Step 3 Go to step 4. Go to step 5. Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
Page 64 7015 Actions Step 6 Go to step 7. Go to step 8. Check if the imaging unit contact (C) is contaminated, broken, or bent out of proper position. Is the contact contaminated, broken, or bent out of proper position? Step 7 Contact the next The problem is level of support.
Page 65: Repeating Defects Check
7015 Repeating defects check Actions Step 1 Go to step 2. Go to step 3. From the control panel, navigate to: Menu > Help > Print Defects Guide Using the Print Defects Guide, check if the distance between the defects is equal to any of the following: •...
Page 66: Skewed Print Check
7015 Skewed print check Actions Step 1 Go to step 3. Go to step 2. Check the guides in the tray where the skewed prints are sourced from. Note: If paper is sourced from the MPF, then proceed to step Does the position of the guides match the paper loaded? Step 2 Go to step 3.
Page 67 7015 Actions Step 7 Go to step 8. The problem is solved. Perform a print test. From the Diagnostics menu, select PRINT TESTS > Tray [x]. Note: [x] refers to the tray where the skewed prints are sourced from. Does the problem remain? Step 8 Go to step 15.
Page 68: Streaked Vertical Lines Appear On Prints Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 69: Horizontal Light Bands Check
7015 Actions Step 4 Go to step 5. The problem is solved. Clean the ADF scanner glass (A). See “Cleaning the scanner glass” on page 422. Does the problem remain? Step 5 Go to step 6. The problem is solved. Remove, and then reinstall the imaging unit.
Page 70 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 71: Vertical Light Bands Check
Actions Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, refer the users to their cartridge supplier.
Page 72: Vertical Dark Bands Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 73: Vertical Dark Streaks With Print Missing Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 74 7015 Actions Step 3 Go to step 4. Go to step 5. Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
Page 75: White Streaks And Voided Areas Check
7015 Actions Step 6 Go to step 7. Go to step 8. Check if the imaging unit contacts (C) are contaminated or bent out of proper position. Are the contacts contaminated and bent out of proper position? Step 7 Go to step 8. The problem is solved.
Page 76 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, do not replace the imaging unit. Refer the users to their cartridge supplier.
Page 77 7015 Actions Step 5 Go to step 6. Go to step 7. Check the shutter tab (A) on the toner cartridge for signs of damage. Is the shutter tab damaged? Step 6 Go to step 7. The problem is solved. Replace the imaging unit and the toner cartridge.
Page 78: Fine Lines Are Not Printed Correctly (Speciﬁcally Chinese Characters) Check
7015 Actions Step 9 Contact the next The problem is level of support. solved. Clean or repair the imaging unit contacts. Does the problem remain? Step 10 Go to step 12. Go to step 11. Check connection JPS1 on the controller board and all the connections on the power supply.
Page 79: Clipped Pages Or Images Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 80 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 81: Compressed Images Appear On Prints Check
7015 Actions Step 7 Go to step 8. Contact the next level of support. Check the imaging unit contact block (B) for damage or improper installation. Is the imaging unit contact block damaged or improperly installed? Step 8 Contact the next The problem is level of support.
Page 82: Incorrect Margins On Prints Check
7015 Actions Step 1 Go to step 2. Go to step 3. Remove the imaging unit, and then inspect the white photoconductor coupler (A). The coupler should be ﬁrmly connected to the imaging unit and should not freely rotate. Does the coupler move freely or appear damaged? Step 2 Go to step 3.
Page 83: Toner Rubs Off Check
7015 Actions Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray according to the size of the paper loaded. Does the problem remain? Step 2 Go to step 3. The problem is solved. Do one of the following: •...
Page 84: Toner Specks Appear On Prints Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 85 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 86: Paper Jams
7015 Paper jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 87: Understanding Jam Messages And Locations
7015 • Make sure that the paper size and type are set correctly on the Embedded Web Server or the computer. Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or Printer Settings. • Store paper according to manufacturer recommendations.
Page 88: [X]-Page Jam, Open Front Door. [20Y.xx]
7015 Jam access area Printer control panel What to do message Rear door [x]‑page jam, open rear door. Open the rear door, and then remove the jammed [20y.xx] paper. [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 89 7015 Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Place the imaging unit aside on a ﬂat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 90 7015 Note: Make sure all paper fragments are removed. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 91: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
7015 Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, clear standard bin. [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 92 7015 CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 93: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
7015 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Pull the tray completely out of the printer. Locate the blue lever, and then pull it down to release the jam.
Page 94: [X]-Page Jam, Open Tray [X]. [24Y.xx]
7015 Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open tray [x]. [24y.xx] Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located.
Page 95: [X]-Page Jam, Open Tray [X]. [24Y.xx]
7015 Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open tray [x]. [24y.xx] Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located.
Page 96: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
7015 Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, clear manual feeder. [25y.xx] From the multipurpose feeder, ﬁrmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 97: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
7015 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > >...
Page 98: 200 Paper Jams
7015 200 paper jams 200 paper jam messages Notes: • Some error messages are applicable only to printer models with installed polygon LSU (laser scanning unit). • If the sixth digit character assigned to the serial number of the printer is in the P–Z range, then the printer is installed with a polygon LSU (example: 4514 2ZHH 007CR).
Page 99 7015 Error code Description Action 200.21 No response from paper port driver while waiting Go to “Sensor (input) early/late arriving service for the source to deactivate the Input Source check” on page 100. Ready ﬂag to indicate it has initiated picking. 200.23 Laser servo never started due to potential conﬂict Go to...
Page 100 7015 Sensor (input) static jam service check Action Step 1 Go to step 2. Clear the paper path of any media Check the input sensor area for jammed media fragments. fragments. Is the paper path free of partially fed or jammed media? Step 2 Replace the jam Go to step 3.
Page 101 7015 Action Step 3 Go to step 4. Replace the MPF solenoid. See “MPF Check the MPF solenoid for proper operation: solenoid removal” Remove the left cover. on page 283. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >...
Page 102 7015 Action Step 9 Go to step 10. Replace the input sensor. See “Duplex POR into the Diagnostics menu and perform a sensor test: sensor and input Diagnostics Menu > Base Sensor Test > Input sensor removal” on page 342. Does the sensor state on the control panel display change when it is toggled? Step 10...
Page 103: 201 Paper Jams
7015 Main drive motor control jam service check Action Step 1 Go to step 2. Reseat the cable. Remove the main drive gearbox. Check the main drive gearbox cable for proper connection. Is it properly connected? Step 2 Go to step 3. Replace the main drive gearbox.
Page 104: Paper Jams
7015 Sensor (narrow media) jam service check Action Step 1 Go to step 2. Clear the paper path of any media Check the narrow media sensor for jammed media fragments. fragments. Is the paper path free of partially fed or jammed media? Step 2 Go to step 3.
Page 105 7015 Error code Description Action 202.22 Cartridge Motor - Motor Underspeed Error. Motor Go to “Sensor (fuser exit) jam service check” on made it to closed loop steady state, but then page 105. detected speed was below threshold 202.28 Exit sensor bounce issue. Go to “Sensor (fuser exit) jam service check”...
Page 106: 23Y Paper Jams
7015 23y paper jams 23y paper jam messages Error code Description Action 230.01 Sheet covering internal duplex sensor during Go to “Duplex service check” on page 106. warm up. 230.02 Paper jam around internal duplex. Go to “Duplex service check” on page 106.
Page 107: 241 Paper Jams
7015 Action Step 3 Go to step 4. Replace the duplex gear assembly. See Remove the input tray. “Duplex gear From under the printer, check the duplex gear assembly and assembly removal” duplex link for wear and damage. on page 292.
Page 108 7015 Error code Description Action 241.07 Option tray 1 pass through sensor never became Go to “Tray 1 jam service check” on page 109. uncovered when feeding a sheet from an option below. 241.13 The media is late reaching the sensor (input) within the speciﬁed time from tray 1.
Page 109 7015 Tray 1 jam service check Action Step 1 Replace the index Go to step 2. sensor. Restart the printer. Does it fail to complete the POST sequence and display a 241.xx error? Step 2 Go to step 3. Replace the pick tires.
Page 110 7015 Action Step 9 Go to step 10. Replace the ACM assembly. See “ACM Check the ACM assembly. assembly removal” on page 359. Is it free of wear or damage? Step 10 Go to step 11. Replace the MPF gearbox. See “MPF Check the MPF gearbox.
Page 111 7015 Action Step 4 Go to step 5. The problem is solved. Check the media present ﬂag for damage, and replace if necessary. Does the problem remain? Step 5 “Tray 1 jam The problem is service check” on solved. Check the ACM cable at the JACM1 connector on the controller page 109.
Page 112: 242-244 Paper Jams
7015 242–244 paper jams 242 paper jam messages Error code Description Action 242.01 Paper over tray 2 pass through sensor on warm- Go to “Option tray jam service check” on page 118. 242.02 Input sensor detected late feed during a pick retry from tray 2.
Page 113 7015 Error code Description Action 242.20 Took too long to ramp up dc feed motor in tray 2. Go to “Option tray jam service check” on page 118. 242.21 Pick motor stall in tray 2. 242.22 Tray 2 pick motor underspeed. 242.24 DC Feed ACM stalled on the last pick attempt in tray 2.
Page 114 7015 243 paper jam messages Error code Description Action 243.01 Paper over tray 3 pass through sensor on warm- Go to “Option tray jam service check” on page 118. 243.02 Input sensor detected late feed during a pick retry from tray 3. 243.03 tray 3 pass through sensor never became covered when feeding a sheet from an option below.
Page 115 7015 Error code Description Action 243.20 Took too long to ramp up dc feed motor in tray 3. Go to “Option tray jam service check” on page 118. 243.21 Pick motor stall in tray 3. 243.22 Tray 3 pick motor underspeed. 243.24 DC Feed ACM stalled on the last pick attempt in tray 3.
Page 116 7015 244 paper jam messages Error code Description Action 244.01 Paper over tray 4 pass through sensor on warm- Go to “Option tray jam service check” on page 118. 244.02 Input sensor detected late feed during a pick retry from tray 4. 244.03 Tray 4 pass through sensor never became covered when feeding a sheet from an option...
Page 117 7015 Error code Description Action 244.20 Took too long to ramp up dc feed motor in tray 4. Go to “Option tray jam service check” on page 118. 244.21 Pick motor stall in tray 4. 244.22 Tray 4 pick motor underspeed. 244.24 DC Feed ACM stalled on the last pick attempt in tray 4.
Page 118 7015 Option tray jam service check Action Step 1 Replace the option Go to step 2. tray. Restart the printer. Does it fail to complete the POST sequence and display a 242.01 error? Step 2 The problem is Go to step 3. solved.
Page 119: 25Y Paper Jams
7015 Action Step 9 Contact the next The problem is level of support. solved. Does the error remain? 25y paper jams 25y paper jam messages Error code Description Action 250.06 Input sensor did not detect sheet picked from Go to “MPF service check”...
Page 120: 28Y Paper Jams
7015 Action Step 3 Go to step 4. Replace the MPF pick roller and Make sure the MPF pick roller and separator pad are free of debris. separator pad. See Check both for wear or damage. “MPF pick roller removal” on Are they free of damage? page 329 “Separator pad...
Page 121 7015 Error Description Action code 283.03 ADF feed jam—LE of paper does not Go to “ADF paper jam service check” on page 121. reach 1st scan sensor in time. 283.05 1st scan sensor jam—TE never clears 1st Go to “ADF paper jam service check” on page 121.
Page 122 7015 Actions Step 5 Go to step 6. Go to step 7. Check the ADF rollers for dirt, debris, contamination or wear. Are the rollers contaminated or worn? Step 6 Go to step 7. The problem is solved. Replace the separator roller and ADF top cover. See “ADF separator roll removal ”...
Page 123: 29Y Paper Jams
7015 Actions Step 14 Go to step 15. Go to step 16. Check the ADF mechanism sensor actuators for damage. Are the actuators jammed or damaged? Step 15 Contact your next The problem is level of support. solved. Replace the ADF assembly. See “ADF unit removal”...
Page 124 7015 ADF cover open service check Actions Step 1 Go to step 3. Go to step 2. Is the ADF cover properly closed? Step 2 Issue resolved. Go to step 3. Close the ADF cover. Does the problem go away? Step 3 Go to step 4 Go to step 8.
Page 125: Understanding Printer Messages
7015 Actions Step 10 Replace the ADF. Replace the “ADF unit controller board. See Check for signals or voltages from JADF1 on the controller board. removal” on “Controller board Pin 14 and 16 should measure +24VDC. Pins 15 and 22 should page 388.
Page 126: Change [Paper Source] To [Custom Type Name] Load [Orientation]
7015 Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct paper size and type in the tray, verify the paper size and type settings are speciﬁed in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to conﬁrm.
Page 127: Conﬁguration Change, Some Held Jobs Were Not Restored [57]
7015 Conﬁguration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer ﬁrmware has been updated. • The tray for the print job is removed. •...
Page 128: Fax Partition Inoperative. Contact System Administrator
7015 Fax partition inoperative. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm. • Turn the printer off, and then turn it back on. If the message appears again, then contact your system support person or see the “Setting up the printer to fax”...
Page 129: Imaging Unit Very Low, [X] Estimated Pages Remain [84.Xy]
7015 Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 130: Insufficient Memory To Collate Job [37]
7015 Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, select Continue to print the part of the job already stored and begin collating the rest of the print job. For non‑touch‑screen printer models, press to conﬁrm.
Page 131: Load Manual Feeder With [Paper Type] [Paper Size] [Paper Orientation]
7015 • Cancel the current job. Load manual feeder with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • Depending on your printer model, touch Continue or press to clear the message and continue printing.
Page 132: Load [Paper Source] With [Paper Size] [Paper Orientation]
Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 133: Memory Full [38]
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 134: Not Enough Free Space In Flash Memory For Resources [52]
7015 All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
Page 135: Reinstall Missing Or Unresponsive Cartridge [31.Xy]
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 136: Replace Defective Imaging Unit [31.Xy]
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace jammed originals if restarting job. From the printer control panel, try one or more of the following: •...
Page 137: Replace Maintenance Kit, 0 Estimated Pages Remain [80.Xy]
7015 Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact customer support at http://support.lexmark.com or your service representative, and then report the message.
Page 138: Scanner Disabled By Admin [840.01]
7015 Scanner disabled by admin [840.01] Print without the scanner, or contact your system support person. Scanner disabled. Contact system administrator if problem persists. [840.02] From the printer control panel, try one or more of the following: • Select Continue with scanner disabled to return to the home screen, and then contact your system support person.
Page 139: Standard Network Software Error [54]
7015 Note: Held jobs that are not restored stay in the printer hard disk and are inaccessible. Standard network software error [54] Try one or more of the following: • From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 140: Unformatted Flash Detected [53]
7015 Unformatted ﬂash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Format the ﬂash memory. Note: If the error message remains, then the ﬂash memory may be defective and need to be replaced. Weblink server not set up.
Page 141 7015 Error code Description Action 31.62 Missing or unresponsive imaging unit Go to “Unresponsive imaging unit service check” on page 158. 31.63 Missing or unresponsive imaging unit Go to “Unresponsive imaging unit service check” on page 158. 31.64 Missing or unresponsive imaging unit Go to “Unresponsive imaging unit service check”...
Page 142 7015 Error code Description Action 32.26 Unsupported imaging unit Go to “Unsupported imaging unit service check” on page 144. 32.28 Unsupported cartridge Go to “Unsupported toner cartridge service check” on page 143. 32.29 Unsupported imaging unit Go to “Unsupported imaging unit service check”...
Page 143: Unresponsive Toner Cartridge Service Check
The problem is solved. Check if the toner cartridge is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the toner cartridge is properly installed. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary.
Page 144: Printer/Cartridge Mismatch Service Check
Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Make sure that the latest ﬁrmware is installed.
Page 145: Imaging Unit Smart Chip Contact Service Check
Step 1 Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Does the problem remain? Step 2 Go to step 3.
Page 146: Imaging Chip Compatibility Service Check
Action Step 1 Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Does the error remain? Step 2 Contact the next The problem is level of support.
Page 147: Supplies Mismatch Service Check
The problem is solved. Check if the toner cartridge and imaging unit are supported and genuine Lexmark supplies. If not, then replace the supplies. Make sure that the supplies are compatible. Note: Do not install a MICR cartridge with a non‑MICR imaging unit or vice versa.
Page 148: Flash Full Service Check
7015 Flash full service check Action Step 1 Go to step 2. The problem is solved. Format the ﬂash memory. Navigate to Settings > Print Settings > Utilities, then select Format Flash. Does the error remain? Step 2 Go to step 3. Replace the memory card.
Page 149: Imaging Unit Low Service Check
7015 Action Step 3 Replace the Replace the memory controller board. See card. Print the Menu settings page: “Controller board Settings > Reports > Menu Settings Page removal” on POR into the Conﬁguration menu and reset the printer’s page 299. settings to factory default: Conﬁguration Menu >...
Page 150: Printer Hardware Errors
7015 Action Step 3 Contact the next Replace the toner level of support. cartridge smart chip Check the contacts for damaged pins. contact. See “Toner cartridge smart chip Are they free of damage? contact removal” on page 303. Printer hardware errors 111 errors 111 error messages Notes:...
Page 151 7015 Error code Description Action 111.34 Mirror motor lost lock. Go to “Laser scanning unit (LSU) service check” on page 152. Note: This is applicable only to printer models installed with a polygon LSU. 111.35 Mirror motor was never locked ﬁrst. Note: This error is applicable only to printer models installed with a polygon LSU.
Page 152 7015 Error code Description Action 111.60 Closed-loop printhead sweep error, check sweep Go to “Laser scanning unit (LSU) service accuracy state. check” on page 152. 111.61 Printhead drive control out of range due to an external event beyond what the control is designed to handle.
Page 153 7015 Action Step 3 Go to step 4. The problem is solved. Reseat the cables and connector between the LSU and controller board. Does the problem remain? Step 4 Go to step 5. The problem is solved. Check the cables for damages, and replace if necessary. Does the problem remain? Step 5 Go to step 6.
Page 154: 121 Errors
7015 121 errors 121 error messages Error code Description Action 121.07 Fuser has been on for more than allowed after a Go to “Fuser service check” on page 154. gap blowout, and the temperature is still too cold. 121.08 Fuser was under temp when page was in fuser. 121.20 Fuser undertemp during steady state control.
Page 155 7015 Action Step 1 Go to step 2. The problem is solved. Restore the engine settings to their defaults: Diagnostics Menu > Printer Setup > Defaults Restore the EP setup settings to their defaults: Diagnostics Menu > EP Setup > Defaults Does the problem remain? Step 2 Go to step 3.
Page 156: 126 Errors
7015 126 errors 126 error messages Error code Description Action 126.01 Line frequency outside operating range of device. Go to “LVPS service check” on page 156. 126.02 No line frequency detected. LVPS service check Action Step 1 Go to step 2. The problem is solved.
Page 157: 132 Errors
7015 132 errors 132 error messages Error code Description Action 132.01 TDS baseline too low. Go to “Toner density sensor service check” on page 157. 132.02 TDS baseline too high. 132.03 TDS baseline excessive range. 132.16 TDS calibration at maximum. 132.17 TDS calibration too low.
Page 158: 133 Errors
Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Make sure that the latest ﬁrmware is installed.
Page 159: 140 Errors
7015 Action Step 7 Replace the Contact the next controller board. See level of support. Check the cable PCN3 and CTLS cable for damage. “Controller board removal” on Are they free of damage? page 299. 140 errors 140 error messages Error code Description Action 140.10...
Page 160: 146 Errors
7015 146 errors 146 error messages Error code Description Action 146.00 Autocompensator Pick/Lift Motor—Encoder Go to “Tray 1 pick/lift motor gearbox service Never Detected in tray 1. check” on page 160. Tray 1 pick/lift motor gearbox service check Action Step 1 Go to step 2.
Page 161 7015 Cartridge gearbox service check Action Step 1 Go to step 2. Go to step 3. Is the button aligned with the front of the toner cartridge? Step 2 Go to step 5. The problem is solved. Remove the toner cartridge. Clear the paper jam.
Page 162: Errors
7015 Action Step 8 Replace the Replace the controller board. See cartridge gearbox. Check the cartridge gearbox cable for damage. “Controller board “Cartridge removal” on gearbox removal” Is it free of damage? page 299. on page 291. 171 errors 171 error messages Error code Description Action 171.03...
Page 163: Procedure Before Starting The 9Yy Service Checks
7015 ACM service check Action Step 1 Go to step 2. Replace the pick/lift motor gearbox. See Check the pick/lift motor gearbox for proper operation. “Pick/lift motor POR into the Diagnostics menu and perform a feed test: gearbox removal” Diagnostics Menu > Input Tray Tests > Feed Test > Tray 1 on page 365.
Page 164 7015 • Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve the secondary crash code information using the SE menu. • Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look for LBtrace.
Page 165: 900 Errors
163. Determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL ﬁle was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
Page 166 7015 Action Step 4 Go to step 5. Go to step 6. Properly connect the cables to the controller board. POR the printer into the Diagnostics menu. Does the error remain during startup? Step 5 Go to step 31. The problem is solved.
Page 167 Does the error remain? Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17. Go to step 21.
Page 168 7015 Action Step 18 Go to step 19. The problem is solved. Upgrade the ﬁrmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct ﬁrmware level to use. POR the printer. Send the printer a print job.
Page 169 7015 Action Step 26 Go to step 27. The problem is solved. Are there any more ISP options to install? Step 27 Go to step 29. Go to step 28. Install the next ISP option. POR the printer. Does the error remain? Step 28 Go to step 29.
Page 170: 912 Errors
7015 912 errors 912 error messages Error code Description Action 912.xx Unrecoverable Engine ﬁrmware error Go to “Controller board service check” on page 206. POR the machine. If the error re‑occurs, then update the ﬁrmware. If the error continues occurring, then check the controller board. 94y errors 94y error messages Error code Description...
Page 171 7015 Error code Description Action 953.xx NVRAM chip failure with mirror part Go to “Controller board removal” on page 299. Replace the controller board. 954.xx NVRAM chip failure with system part Replace the controller board. 955.xx The Code ROM or NAND ﬂash failed the Cyclic Redundancy Check (CRC) or the NAND experienced an uncorrectable multi-bit failure.
Page 172 7015 Action Step 3 Go to step 5. The problem is solved. Replace the current control panel assembly with the original control panel assembly. Go to “Control panel assembly removal” on page 315. Does the error remain? Step 4 Go to step 6. The problem is solved.
Page 173: 959 Errors
7015 959 errors 959 error messages Error code Description Action 959.01 Controller veriﬁcation failure of pensive boot code Go to “Invalid ﬁrmware/controller board service check” on page 174. 959.02 Failure to authenticate Signature Veriﬁcation Code 959.03 Signature Veriﬁcation Code failed to authenticate a code partition 959.04 Jump to unveriﬁed address...
Page 174: 96Y Errors
7015 Invalid ﬁrmware/controller board service check Action Update the ﬁrmware. Replace the The problem is controller board. See solved. Note: Contact the next level of support for the correct ﬁrmware “Controller board level. removal” on page 299. Does the error remain? 96y errors 96y error messages Error code Description...
Page 175: 97Y Errors
7015 97y errors 97y error messages Error code Description Action 975.xx Network error—Unrecognizable network port. Go to “Network port error service check” on page 175. 976.xx Network error—Unrecoverable software error in network port. 978.xx Network error—Bad checksum while programming network port. 979.xx Network error—Flash parts failed while programming network port.
Page 176: 98Y Errors
7015 98y errors 98y error messages Error code Description Action 980.xx Engine experiencing unreliable communication Go to “Option communication error service with the speciﬁed device. check” on page 176. 981.xx Engine protocol violation detected by the speciﬁed device. 982.xx Communications error detected by the speciﬁed device.
Page 177: 99Y Errors
7015 Action Step 5 Go to step 6. The problem is solved. Make sure that both ends of the interconnect cables are properly connected to the controller board and engine options card. Does the problem remain? Step 6 Go to step 7. The problem is solved.
Page 178: Adf/Scanner Hardware Errors
7015 ADF/Scanner hardware errors 8yy error messages Error code Description Action 840.01 The scanner is disabled and can’t be used. Go to “Scanner disabled error service check” on page 179. 840.02 The scanner is disabled and can’t be used. Go to “Scanner disabled error service check”...
Page 179: Scanner Disabled Error Service Check
7015 Scanner disabled error service check Actions Step 1 Go to step 2. The problem is solved. POR the machine into Conﬁguration menu > Disable Scanner. From there, select Enabled to change the setting to reenable the scanner module, and then save the setting. POR the MFP to operating mode.
Page 180: Scanner Carriage Failure Service Check
7015 Actions Step 7 Go to step 8. The problem is solved. Replace the ADF unit. See “ADF unit removal” on page 388. POR the machine into Conﬁguration menu > Disable Scanner. From there, select Enabled to change the setting to reenable the scanner module and then save the setting.
Page 181: Adf Service Check
7015 Actions Step 2 Go to step 3. The problem is solved. Make sure that the ﬂatbed ﬂat ﬂexible cable is properly connected. Does the problem remain? Step 3 Go to step 4. The problem is solved. Check the ﬂatbed ﬂat ﬂexible cable for damage, and then replace the ﬂatbed assembly if necessary.
Page 182: Scanner Conﬁguration Error Service Check
7015 Action Step 5 The problem is Go to step 6. solved. Replace the ﬂatbed. See “Flatbed assembly removal” on page 398. Did this solve the problem? Step 6 Go to step 7. Go to step 8. Did the ADF pick motor or feed motor tests fail? Step 7 The problem is Go to step 8.
Page 183: Black Or Blank Page Copy Service Check
7015 Symptom Action Document feeds, but jams in ADF. Go to “ADF paper jam service check” on page 121. Black streaks on scans Go to “ADF streak service check” on page 187. Blank page Go to “Black or blank page copy service check” on page 183.
Page 184: Ccd Service Check
7015 Actions Step 6 The problem is Go to step 7. solved. Replace the ﬂatbed unit. See “Flatbed assembly removal” on page 398. Did this ﬁx the problem? Step 7 The problem is Consult the next solved. level of support. Replace the controller board.
Page 185: Flatbed Home Position Service Check
7015 Actions Step 3 The problem is Contact the next solved. level of support. Replace the controller board. See “Controller board removal” on page 299. Did this solve the problem? Flatbed home position service check Actions Step 1 The problem is Go to step 2.
Page 186: Adf Rattling Noise Service Check
7015 ADF rattling noise service check Actions Step 1 If the error persists, Replace the ADF then go to step 2. separator roll. Go to Is the ADF separator roller properly installed? “ADF separator roll removal ” on page 384. Step 2 If the error persists, Replace the ADF top...
Page 187: Adf Streak Service Check
7015 ADF streak service check Actions Do streaks appear on the middle of scans when using the ADF? Clean the ADF glass No issue to ﬁx. on the ﬂatbed using a lint-free cloth. Also, clean the separator roll and pad with a damp cloth.
Page 188: Adf Duplex Failure Service Check
7015 Actions Step 8 Problem resolved Go to step 9. Properly connect all the connections in the ADF relay card and controller board. Did this ﬁx the situation? Step 9 Go to step 11. Go to step 10. Check the ADF cable for continuity. Is there continuity? Step 10 Problem resolved.
Page 189: Modem/Fax Card Service Check
7015 Actions Step 5 Go to step 6. Properly connect the ADF cable to its Check the ADF cable to ensure that is it properly connected to the connections. ADF relay card, and to the main controller board at JADF1. Is the ADF cable properly connected? Step 6 Go to step 7.
Page 190: Blank Spaces On Incoming Fax Service Check
7015 Actions Step 6 Problem resolved. Go to step 7. Properly connect the modem card cable to the modem card and controller board. Did this ﬁx the problem? Step 7 Go to step 8. Replace the modem card cable. Check the modem card ribbon cable for continuity. Is there continuity? Step 8 Replace the fax card.
Page 191: Fax Reception Service Check
7015 Fax reception service check Note: Before performing this service check, verify that the correct country code for the MFP is selected. This setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, then change the modem settings in the Fax/SE menu.
Page 192: Fax Transmission Service Check
7015 Actions Step 11 The problem is Go to step 12. solved. Try sending a fax using a dial preﬁx. Did the fax transmit? Step 12 Go to step 13. Go to step 14. Is the fax failing to send to one speciﬁc destination? Step 13 Go to step 14.
Page 193 7015 Actions Step 3 Go to step 4. Go to step 6. Check for a dial tone. Is there a dial tone? Step 4 Go to step 7. Go to step 5. Use a telephone to test the phone line’s ability to send and receive calls.
Page 194 7015 Actions Step 14 The issue is with the Go to step 15. other device. Verify communications with a different remote device. Can the other device receive faxes? Step 15 Go to step 16. Go to step 17. Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu.
Page 195: Fax Error Log Codes
7015 Fax error log codes Error code Description Action No error occurred during fax transmission. No action is needed. Error occurred when transmitting training. • Check line quality. • Select a lower Max Speed value under Fax Send settings. • Adjust the transmit level.
Page 196 7015 Error code Description Action T5 Timeout occurred when transmitting • Check line quality. image data to remote fax device. • Adjust ‘Transmit Level’. • Select a lower ‘Max Speed’ value under Fax Send settings. Too many errors when transmitting in ECM •...
Page 197 7015 Error code Description Action Failure to transmit training successfully in • Select a lower “Max Speed” under V33, V29, V27 terminal modulation Fax Send settings. schemes. • Adjust the “Transmit Level”. • Check line quality. Failure to transmit training successfully in •...
Page 198: Escalating A Fax Issue To Second-Level Support
7015 Error code Description Action No dial tone detected. • Check by enabling ‘Behind a PABX’ setting. • Check phone line. • Check MFD modem hardware. Busy tone detected. Check with remote end if successive attempts fail. Hardware error detected. “Modem/fax card service check”...
Page 199 7015 To generate the fax error ﬁle, perform the following steps: In a Web browser, type http://MFP/<IP address>/se. The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays: Write down the type of connection, the type of error, and the job in which the error occurred. In the Web browser address bar, type http://MFP/<IP address>/se.
Page 200: Input Option Hardware Errors
7015 Input option hardware errors 321–344 errors 321 error messages Error code Description Action 321.51 Motor 1 (Pick/Lift) motor no ﬁrst encoder Go to “Option tray pick/lift motor service check” on page 202. 321.52 Motor 1 (Pick/Lift) motor stop error 321.53 Motor 1 (Pick/Lift) PWM underﬂow (motor overspeed)
Page 201 7015 331 error messages Error code Description Action 331.51 Motor 1 (Pick/Lift) motor no ﬁrst encoder Go to “Option tray pick/lift motor service check” on page 202. 331.52 Motor 1 (Pick/Lift) motor stop error 331.53 Motor 1 (Pick/Lift) PWM underﬂow (motor overspeed) 332 error messages Error code...
Page 202 7015 342 error messages Error code Description Action 342.54 Motor 2 (Separator/Pass through) motor no ﬁrst Go to “Option tray separator/pass through encoder motor service check” on page 203. 342.55 Motor 2 (Separator/Pass through) motor stop error 342.56 Motor 2 (Separator/Pass through) PWM underﬂow (motor overspeed) 344 error messages Error code...
Page 203 7015 Option tray separator/pass through motor service check Action Step 1 Go to step 2. Replace the tray. Remove the option tray insert. Check the separator roll assembly gear under the tray base for the following: • Gear tooth breakage •...
Page 204: Other Symptoms
7015 Option tray controller card service check Action Step 1 Go to step 2. Reseat the cables. Check all connections to the option tray controller card. Are the properly connected? Step 2 Go to step 3. Update the ﬁrmware. Check printer’s ﬁrmware level. Is it up to date? Step 3 Contact the next...
Page 205: Dead Machine Service Check
7015 Dead machine service check Action Step 1 Go to step 3. Go to step 2. Is the machine plugged in? Step 2 The problem is Go to step 3. solved. Plug the machine in. Did this ﬁx the problem? Step 3 Go to step 4.
Page 206: Controller Board Service Check
7015 Controller board service check Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/high voltage power supply) board should be performed with the printer positioned on its back side. Note: When making voltage readings, always use frame ground unless another ground is speciﬁed. See the wiring diagram in the back of the book for more information.
Page 207: Control Panel Service Check
7015 Action Step 8 Go to step 9. The problem is solved. Perform the control panel service check. Go to “Control panel service check” on page 207. Does the error remain? Step 9 Go to step 10. Replace the controller board. Go Is the LED on the bottom of the board illuminating? “Controller board removal”...
Page 208: Control Panel Button Service Check
Did the device pass the test? Step 3 The problem is Go to step 4. solved. Replace the UICC. Go to “UICC (MX310) removal” on page 318. Did this ﬁx the problem? Step 4 The problem is Contact the next solved.
Page 209: Usb Print Service Check
7015 USB print service check Action Step 1 Go to step 2. Go to step 7. Enter Diagnostic mode and perform a print test to make sure the printer prints correctly. Verify that the indicator light is on, and then print the menu settings page.
Page 210: Front Door Not Closed Service Check
7015 Front door not closed service check Action Step 1 Go to step 2. Go to step 3. Open the front access cover, and then check the interlock switch actuator. Is the actuator damaged? Step 2 The problem is Go to step 3. solved.
Page 211: Network Service Check
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Actions Step 1 Go to step 3.
Page 212 7015 Actions Step 9 The problem is Go to step 10. solved. Reset the address on the printer to match the IP address on the driver. Did this resolve the issue? Step 10 Go to step 12. Go to step 11. Have the network administrator verify that the printer and PC’s IP address have identical subnet addresses.
Page 213 7015 Actions Step 19 The problem is Go to step 20. solved. Properly reseat the wireless card. Did this ﬁx the problem? Step 20 Go to step 22. Go to step 21. If there is an attached antenna, is the antenna damaged? Step 21 The problem is Go to step 22.
Page 214 7015...
Page 215: Service Menus
7015 Service menus Understanding the control panel and menus Using the printer control panel MX310 Use the Display • View the printer status and messages. • Set up and operate the printer. Arrow buttons Scroll up and down or left and right.
Page 216: Understanding The Colors Of The Sleep Button And Indicator Lights
7015 MX410, MX510, and MX511 Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Tips Open a context-sensitive Help dialog. Clear all / Reset button Reset the default settings of a function, such as copying, faxing, or scanning. Keypad Enter numbers, letters, or symbols.
Page 217: Understanding The Home Screen
7015 Sleep button light Printer status Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.9 seconds in a slow, pulsing pattern Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen.
Page 218: Using The Touch-Screen Buttons
7015 Touch Search Held Jobs Search current held jobs. Jobs by user Access print jobs saved by user. Proﬁles and Solutions Access proﬁles and solutions. Features Feature Description Attendance message alert If an attendance message affects a function, then this icon appears and the red indicator light blinks.
Page 219: Menus List
7015 Touch the Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen. Open a context-sensitive Help dialog on the printer control panel. Scroll to the left.
Page 220: Diagnostics Menu
7015 Paper Menu Reports Network/Ports Security Settings Help Manage Shortcuts Option Card Menu Print All Guides Fax Shortcuts Note: A list of installed DLEs Copy Guide E-mail Shortcuts (Download E-mail Guide FTP Shortcuts Emulators) appears. Fax Guide Copy Shortcuts FTP Guide Proﬁle Shortcuts Print Defects Guide Information Guide...
Page 221: Scanner Calibration
7015 Top Margin -16 to +16 Increasing the value moves the image down the page. Always adjust the top before the bottom margin. Bottom Margin -20 to +20 Increasing the value moves the image toward the top of the page. ‑25 to +25 Left Margin Increasing the value moves the image toward the right margin.
Page 222: Print Tests
7015 To reset a scanner calibration value, do the following: Navigate to Diagnostics Menu > Scanner Calibration. Select a calibration value to adjust. Apply the changes. PRINT TESTS This test determines if the printer can print on paper from any of the input trays. Each installed tray is available within the Print Tests menu.
Page 223: Hardware Tests
7015 HARDWARE TESTS If the hardware test fails, replace the failing part. Panel Test This test veriﬁes the function of the control panel display. Enter the Diagnostics menu, and then navigate to: Hardware Tests > Panel Test Exit the test. Button Test This test veriﬁes the control panel button function except for the Sleep button.
Page 224 7015 DRAM Test This test checks the validity of the standard and optional dynamic random access memory (DRAM). The test repeatedly writes patterns of data to the DRAM to verify that each bit in the memory can be set and read correctly.
Page 225: Duplex Tests
7015 FIFO Error DSR Error DSR PIO Error DSR Interrupt Error CTS Error CTS PIO Error CTS Interrupt Error After the maximum count is reached or a failure occurs, the test stops. Press Stop (X) to cancel the test. USB HS Test Mode From the Diagnostics menu, navigate to: Hardware Tests >...
Page 226 7015 The printer attempts to print the Quick test page from the default paper source. If the default paper source supports only envelopes, then the page is printed from Tray 1. The Quick test page contains the following information: • Printer registration settings •...
Page 227: Input Tray Tests
7015 Sensor Test Use this test to determine if the duplex sensor and switches are working properly. To run this test: From the Diagnostics menu, navigate to: Duplex Tests > Sensor Test Testing… appears while the printer is verifying the state of the sensor. The control panel displays the current state of the sensor.
Page 228: Output Bin Tests
7015 Sensor Test Use this test to determine if the input tray sensors are working correctly. From the Diagnostics menu, navigate to: Input Tray Tests > Sensor Test Select the input source. All installed sources appear. Not all sensors appear for all trays. The following table indicates which tray sensors are available for each input source: Input source Tray empty sensor Pass through sensor...
Page 229: Base Sensor Test
7015 Press X to exit the test. BASE SENSOR TEST Use the Base Sensor Test to determine that the sensors located inside the printer are operating correctly. The following sensors can be checked using this test: • Narrow Media • Input •...
Page 230: Printer Setup
7015 Disk Test/Clean Warning—Potential Damage: This test destroys all data on the disk and should not be attempted on a good disk. This test may run approximately 1.5 hours, depending on the disk size. Note: This test is available only for the MX410, MX510, and MX511. From the Diagnostics menu, navigate to: DEVICE TESTS >...
Page 231 7015 Printer default values U.S. value Non-U.S. value Paper Sizes setting in the General Settings menu U.S. Metric Default Paper Size (paper feeding sources which do Letter not have hardware size sensing capabilities) Default Envelope Size (envelope feeding sources 10 Envelope DL Envelope which do not have hardware size sensing capability) Fax media size...
Page 232: Ep Setup
7015 EP SETUP EP Defaults This setting restores each printer setting listed in EP SETUP to its factory default value. Sometimes this is used to help correct print quality problems. To restore the EP defaults: From the Diagnostics menu, navigate to: EP Setup >...
Page 233 7015 Charge Roll This setting controls the charge roll voltage. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup > Charge Roll Press OK or touch to save any changes. Gap Adjust The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems.
Page 234: Reports
7015 REPORTS Menu Settings Page This setting prints the Menu Settings Page. The report prints the Diagnostics Menu settings and their current values. EVENT LOG Display Log This version of the Event log displays the panel text that appeared when the event occurred. To view the Event log: From the Diagnostics menu, navigate to: Event Log >...
Page 235: Scanner Tests
7015 Clear Log Use this to remove all the current information in the Event log. This affects both the viewed log and the printed log information. To clear the event log: From the Diagnostics menu, navigate to: Event Log > Clear Log Choose any of the following: •...
Page 236 7015 ADF feed motor forward When Motor On is selected, the device runs the motor forward continuously until Motor Off is selected. To perform this test, do the following: Navigate to Scanner Tests > Motor Tests. Select ADF Feed Motor Forward. The test will run.
Page 237 7015 To test a ﬂatbed or ADF sensor, perform the following steps: Navigate to Scanner Tests > Sensor Tests > <sensor to test>. The following is displayed: Select the sensor to be tested. Actuate the sensor you selected. The screen will toggle between 0 and 1 if the sensor is properly functioning. Select Exit to leave the test.
Page 238 7015 ADF cover open Flatbed cover open paper feed sensor Service menus...
Page 239: Exit Diags
7015 Scanner calibration reset This is test is run to reset the scanner calibration. This test should only be run after a ﬂatbed or ADF unit has been replaced. To perform this operation, do the following: Navigate to Scanner Tests. Select Scanner Calibration Reset.
Page 240: Conﬁguration Menu
7015 Conﬁguration menu The Conﬁguration menu group consists of menus, settings, and operations that are used to conﬁgure a printer for operation. Entering the Conﬁguration menu Turn off the printer. Press and hold 2 and 6 while turning on the printer. Release the buttons when the splash screen appears.
Page 241: Print Quality Pages
7015 Print Quality Pages This option is a limited version of the Print quality pages setting that appears in the Diagnostics menu. See “Print Quality Pages” on page 222. This setting reports the values of a broad range of printer settings and tests the ability of the printer to generate acceptable printed output.
Page 242: Ppds Emulation
7015 PPDS Emulation The value of this option determines if a printer can recognize and use the PPDS data stream. Available options: • Deactivate • Activate Download Emuls This appears only if at least one download emulator (DLE) is installed. The default setting is Disable. All download emulators (DLEs) are reenabled automatically after two PORs.
Page 243: Energy Conserve
7015 Energy Conserve This setting controls which values appear on the Power Saver menu. To change the setting: From the Conﬁguration menu, navigate to Energy Conserve. Select On or Off. If On (default), then the Sleep Mode cannot be turned off. If Off, then Disabled appears on the Sleep Mode menu, and it can be turned off.
Page 244: Format Fax Storage
7015 Format fax storage This setting enables you to format the non-volatile storage used for storing faxes. To change this setting: Select Format Fax Storage from the Conﬁguration Menu. Note: If an advanced password has been established, then you must enter this password to change the setting.
Page 245 7015 To view and adjust the duplex ADF front side registration, place the quick test page faceup into the ADF. Select Copy Quick Test. After the quick test page copies, select ADF Front. Use the plus to increase or the minus to decrease the settings value for horizontal adjust and top margin. Note: Each button press moves the margin values one pixel in the respective direction.
Page 246: Disable Scanner
7015 Disable scanner This menu item is used to disable the MFP scanner if it is malfunctioning. The MFP must be powered off and on for the new settings to take effect. To change this setting: Select Disable Scanner from the Conﬁguration menu. Scroll through the setting's other possible values.
Page 247: Action For Prompts
7015 Action for Prompts This setting enables a user to determine which input source would receive paper-related or envelope-related change prompts when they occur. Regardless of the target source, the printer always requires some type of user assistance to resolve the change prompt (examples: pushing a button to ignore the prompt and changing the source’s installed media).
Page 248: Disk Encryption
7015 Disk Encryption Warning—Potential Damage: If the settings are changed, then the printer completely formats the hard disk. All information on the disk will be unrecoverable. This setting appears only if a hard disk is installed. It controls whether the printer encrypts the information that it writes to the hard disk.
Page 249: Require Standby
7015 Require Standby This sets Standby Mode to On or Off. The default is On. To change the setting: From the Conﬁguration menu, navigate to Require Standby. Select On or Off to change the setting. Depending on the printer model, press OK or touch to save the setting, or press X to return to the Conﬁguration menu without saving any changes.
Page 250: Les Applications
7015 LES Applications Note: This setting is for touch-screen models only. This menu setting is used to enable or disable Lexmark Embedded Solutions (LES) applications. This setting does not affect built‑in applications. To change the settings, perform the following steps: From the Conﬁguration menu, navigate to LES applications.
Page 251: Clear Custom Status
7015 Clear Custom Status Executing this operation erases any strings that have been deﬁned by the user for the default or alternate custom messages. To clear the custom status: From the Conﬁguration menu, navigate to Clear Custom Status. Depending on the printer model, press OK or touch Clear Custom Status to proceed. USB Speed This setting is used to set the throughput of the USB port on the printer.
Page 252: Restore Factory Defaults
7015 Restore factory defaults Restore Settings This setting enables a user to restore all of the printer settings to either the network settings (on network models only) or to the base printer settings. To restore the settings: From the Conﬁguration menu, navigate to Restore Factory Defaults > Restore Settings. Select from the available options: •...
Page 253: Entering Recovery Mode
7015 Entering Recovery mode This mode will allow the printer to boot from a secondary set of instructions to allow a code ﬂash to the printer. Code can be ﬂashed from a PC by USB. Turn off the printer. Press and hold 7, 2, and 8 simultaneously. Turn on the printer.
Page 254: Fax Service Engineer (Se) Menu
7015 Top level menu Intermediate menu NVRAM • Dump NVRAM • Reinit NVRAM TCP/IP • netstat‑r • arp‑a • Allow SNMP Set • • Meditech Mode • RAW LPR Mode • Gather Debug • Enable Debug Fax service engineer (SE) menu The Fax SE menu is used for the Fax transmission service check and the Fax reception service check.
Page 255: Parts Removal
7015 Parts removal Removal precautions CAUTION—SHOCK HAZARD: For personal safety and to prevent damage to the printer, remove the power cord from the electrical outlet before you connect or disconnect any cable, electronic board, or assembly. Disconnect any connections between the printer and the PCs/peripherals. Data security notice This printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data.
Page 256: Controller Board/Control Panel Replacement
7015 • Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges any static electricity in your body to the machine. • Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing a pluggable module, use the correct tool.
Page 257: Restoring The Printer Conﬁguration After Replacing The Controller Board
Note: The software bundle contains the latest version of the ﬁrmware, applications, and software licenses from the Lexmark Virtual Solutions Center (VSC). The printer ﬁrmware may be at a different level from what was used before replacing the controller board.
Page 258 7015 Note: Make sure that the serial number in the zip ﬁle matches the serial number of the printer being restored. Extract the contents of the zip ﬁle, open the Readme ﬁle, and then follow the instructions in the ﬁle. Notes: •...
Page 259: Restoring Solutions, Licenses, And Conﬁguration Settings
7015 Notes: • If you are unable to access the administrative menus to verify that the printer is restored, then ask the customer for access rights. • If a 10.00 error appears after you restart the printer, then contact the next level of support. Restoring solutions, licenses, and conﬁguration settings To load the zip ﬁles that are extracted from the Service Restore Tool, do the following: Open a Web browser, and then type the printer IP address.
Page 260: Updating The Printer Firmware
7015 Click Import. Repeat steps 3 through 5 for the other zip ﬁles that are included in the expanded zip ﬁle. Updating the printer ﬁrmware Warning—Potential Damage: Before updating the printer ﬁrmware, ask the next level of support for the correct code.
Page 261: Backing Up Esf Solutions And Settings
7015 Using a network computer Using the File Transfer Protocol (FTP) Make sure that the printer is in ready state before ﬂashing the printer. Turn on the printer. Obtain the IP address: • From the home screen • From the TCP/IP section of the Network/Ports menu From the command prompt of a network computer, open an FTP session to the printer IP address.
Page 262: Ribbon Cable Connectors
7015 Importing eSF solutions and settings ﬁle After replacing the controller board, import back to the printer the eSF solutions and settings that were exported. Reset the printer into Invalid engine mode. See “Entering Invalid engine mode” on page 252. Open a Web browser, and then type the printer IP address.
Page 263: Horizontal Top Contact Connector
7015 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator.
Page 264 7015 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
Page 265 7015 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
Page 266: Horizontal Bottom Contact Connector
7015 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your ﬁnger.
Page 267 7015 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator. Note: Verify that the cable is installed squarely into the connector.
Page 268 7015 Place your ﬁnger in the middle of the actuator, and then rotate the locking actuator to the locked position. Parts removal...
Page 269: Vertical Mount Contact Connector
7015 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your ﬁnger.
Page 270 7015 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator.
Page 271 7015 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
Page 272: Horizontal Sliding Contact Connector
7015 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
Page 273 7015 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
Page 274 7015 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
Page 275: Low Insertion Force (Lif) Connector
7015 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
Page 276: Printhead Assembly Adjustments
7015 Printhead assembly adjustments Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a sharp pencil or a small, ﬂat-blade screwdriver to mark the location of the old printhead on the printer frame. Align the new printhead relative to the location of the old printhead.
Page 277 7015 Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge. If the grid lines of the right ﬂap align below the corresponding lines on the left ﬂap, then adjust the printhead clockwise relative to the printer, and recheck.
Page 278 7015 Sample Quick test page. Use the actual sheet. From the Registration menu, select the Right margin setting: Diagnostics Menu > Registration > Right Margin To determine the Right margin setting: Choose the value of the darkest bar on the right side of the Quick test page. Add that value to the current Right margin setting found on the left side of the Quick test page.
Page 279: Removal Procedures
7015 Removal procedures Keep the following tips in mind as you replace parts: • Some removal procedures require removing cable ties. You must replace cable ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement. •...
Page 280 7015 Release the two tabs (B) on the bottom of the cover. Pull the cover forward, and remove it from the printer. Parts removal...
Page 281: Main Drive Gearbox Removal
7015 Main drive gearbox removal Remove the left cover. See “Left cover removal” on page 279. Squeeze the latch, and then detach the link from the front door. Parts removal...
Page 282 7015 Remove the 4 screws (A), and then remove the main drive gearbox. Disconnect the cable from the main drive gearbox. Parts removal...
Page 283: Mpf Solenoid Removal
7015 Remove the spring (B) and the fuser gear (C). MPF solenoid removal Remove the left cover. See “Left cover removal” on page 279. Remove the main drive gearbox. See “Main drive gearbox removal” on page 281. Disconnect the MPF solenoid cable from the controller board. Remove the screw (A).
Page 284 7015 Cut the cable (B). Remove the other half of the cable from the printer. Installation notes: Install the MPF solenoid. Secure the cable to the holder (A). Parts removal...
Page 285: Mpf Gearbox Removal
7015 Insert the cable into the hole (B). Route the cable using the new path, and secure it with a cable tie (C). MPF gearbox removal Remove the left cover. See “Left cover removal” on page 279. Remove the main drive gearbox. See “Main drive gearbox removal”...
Page 286 7015 Disconnect the spring from the printer (A). Remove the three screws (B), and then remove the front left mount. Parts removal...
Page 287 7015 Remove the three screws (C), and then remove the MPF gearbox. Release the two latches (D), and then remove the main input drive gears. Parts removal...
Page 288: Reverse Solenoid Removal
7015 Remove the E-clip (E), and then remove the MPF sector gear (F). Reverse solenoid removal Remove the right cover. See “Right cover removal” on page 294. Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal”...
Page 289: Acm Clutch Removal (Mx310, Mx410)
7015 Remove the two screws (A) securing the reverse solenoid. ACM clutch removal (MX310, MX410) Remove the left cover. See “Left cover removal” on page 279. Remove the right cover. See “Right cover removal” on page 294. Remove the rear door and cover. See “Rear exit door removal”...
Page 290 7015 Remove the screw (B). Pull out the ACM clutch, and cut the cable to detach the ACM clutch. Remove the other half of the cable from the printer. Installation notes: Pull out the shaft. Reinstall the ACM clutch. Route the cable using the new path. Parts removal...
Page 291: Cartridge Gearbox Removal
7015 Secure the cable with a cable tie (A). Cartridge gearbox removal Remove the left cover. See “Left cover removal” on page 279. Remove the four screws (A) securing the cartridge gearbox. Disconnect the cable from the cartridge gearbox. Parts removal...
Page 292: Duplex Gear Assembly Removal
7015 Duplex gear assembly removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal” on page 370. Remove the power supply. See “Power supply removal”...
Page 293 7015 From behind the three gears, remove the duplex coupling (D). Remove the duplex link (E) from the duplex. Parts removal...
Page 294: Right Side Removals
7015 Right side removals Right cover removal Remove the paper tray and toner cartridge. Position the printer so that it sits on its left side. Remove the two screws (A), and then release the latches (B) to remove the right cover. Open the memory access cover.
Page 295 7015 Remove the two screws (C) securing the right cover to the RIP shield. Open the front cover. Parts removal...
Page 296 7015 Slightly lift the printer, slide the right cover forward, and pull it out and away from the printer. Parts removal...
Page 297: Memory Access Door Removal
7015 Memory access door removal Open the memory access door. Gently release the latches (A) securing the access door to the right cover. Slide the access door to release the hinges, then remove it from the right cover. Tray present sensor removal Remove the right cover.
Page 298: Cooling Fan Removal
7015 Pry to remove the sensor retainer (B). Note: The retainer is secured to the sensor by an adhesive. Release the three latches (C), and then pry to remove the tray present sensor. Cooling fan removal Remove the right cover. See “Right cover removal”...
Page 299: Controller Board Removal
7015 Remove the two screws (A), and then remove the fan. Controller board removal Note: Back up the eSF solutions and settings before replacing the controller board. For more information, “Backing up eSF solutions and settings” on page 261. Remove the right cover. See “Right cover removal”...
Page 300 7015 Remove the screw (A) from the rear side of the printer. Remove the seven screws (B) securing the controller board. Parts removal...
Page 301: Controller Board Shield Removal
7015 Installation note: After the new controller board is installed, perform scanner manual registration (see “Scanner manual registration” on page 244), printhead registration (see “Printhead assembly adjustments” on page 276), and printer conﬁguration restoration (see “Restoring the printer conﬁguration after replacing the controller board” on page 257).
Page 302 7015 Remove the screw (B) securing the shield to the printer. Remove the screw (C) securing the shield to the printer. Parts removal...
Page 303: Upper Shield Removal
7015 Carefully remove the shield from the printer. Upper shield removal Remove the right cover. See “Right cover removal” on page 294. Remove the three screws (A) securing the upper shield. Toner cartridge smart chip contact removal Remove the right cover. See “Right cover removal”...
Page 304 7015 Remove the controller board. See “Controller board removal” on page 299. Remove the two screws (A). Remove the two screws (B), and then detach the right cartridge guide. From behind the right cartridge guide, release the 4 latches (C) to detach the toner cartridge smart chip contact.
Page 305: Modem Removal
7015 Note: Pay attention to the original position of the spring and the actuators. Installation notes: Test for proper installation of the spring and the actuators. Press the cartridge actuator. The cartridge lock should move up. Release the cartridge actuator. The cartridge lock should move back to its original position. Modem removal Remove the right cover.
Page 306 7015 Disconnect the modem connector JFAX1 from the controller board. Loosen the two screws (A) securing the modem to the controller board shield. Lift the modem to release, and then remove. Parts removal...
Page 307: Front Removals
7015 Front removals Left front mount removal Remove the left cover. See “Left cover removal” on page 279. Remove the front access cover. See “Front access cover removal” on page 332. Remove the three screws (A), and then remove the left front mount. Right front mount removal Remove the right cover.
Page 308 7015 Remove the four screws (B), and then remove the right front mount. Parts removal...
Page 309: Transfer Roll Removal
7015 Transfer roll removal Warning—Potential Damage: Do not touch the transfer roll with bare hands. Oil from the skin can damage it. Squeeze the latches at each end of the transfer roll. Lift to remove the transfer roll. Warning—Potential Damage: Do not remove the spring under the left latch. Doing so will damage the printer.
Page 310: Cartridge Plunger Removal
7015 Cartridge plunger removal Open the front door. Tilt the cartridge plunger. Parts removal...
Page 311 7015 Twist and then remove the cartridge plunger. Installation notes: Use a spring hook to hold the spring, and then reinstall the cartridge plunger. Parts removal...
Page 312: Name Plate Cover Removal
7015 Set the spring over the plunger. Name plate cover removal Open the front door. Remove the two screws (A) securing the right side of the name plate cover. Parts removal...
Page 313 7015 Remove the two screws (B) securing the left side of the name plate cover. Release the tabs on top of the cover, and then remove the name plate cover. Parts removal...
Page 314: Front Bin Cover Removal
7015 Front bin cover removal Remove the name plate cover. See “Name plate cover removal” on page 312. Remove the two screws (A) securing the front bin cover to the front access cover. Lift the left side of the cover, and then remove the front bin cover. Parts removal...
Page 315: Control Panel Assembly Removal
7015 Control panel assembly removal Remove the scanner front cover. See “Scanner front cover removal” on page 386. Remove the three screws (A) from the control panel assembly. Open the control panel cover. Parts removal...
Page 316 7015 Lift the control panel to access the UICC underneath. Disconnect the cave LED cable from the controller card. Parts removal...
Page 317 7015 Remove the screw (B) to release the toroid holder, and then slide the toroid holder away from the UICC connector. Disconnect the UICC cable from the controller card, and then remove the control panel assembly. Parts removal...
Page 318: Uicc Removal
“Control panel assembly removal” on page 315. Disconnect the video cable (A) from the UICC. Remove the ﬁve screws, and then remove the UICC. UICC (MX310) removal Remove the control panel assembly. See “Control panel assembly removal” on page 315.
Page 319: Uicc Shield Removal
7015 Disconnect the display video cables, and remove the UICC. UICC shield removal Note: This is not a FRU. Remove the three screws (A). Remove the UICC shield. Parts removal...
Page 320: Usb Cable Bracket Removal
7015 USB cable bracket removal Remove the UICC shield. See “UICC shield removal” on page 319. Remove the two screws (A), and then remove the USB cable bracket. Remove the USB cable bracket. Speaker removal Remove the control panel assembly. See “Control panel assembly removal”...
Page 321: Control Panel Cover Removal
7015 Remove the screw (B) fastening the speaker to the scanner assembly. Slide the speaker off the scanner assembly. Control panel cover removal Flex the frame to the right to release the hinge of the cover. Parts removal...
Page 322: Display Removal (Mx410, Mx51X)
7015 Remove the control panel cover. Display removal (MX410, MX51x) Remove the control panel assembly. See “Control panel assembly removal” on page 315. Remove the UICC. See “UICC removal” on page 318. Remove the four screws (A) securing the bracket to the keypad assembly. Parts removal...
Page 323 7015 Remove the ground shield. Remove the display. Parts removal...
Page 324: Display (Mx310) Removal
7015 Display (MX310) removal Remove the UICC. See “UICC (MX310) removal” on page 318. Remove the three screws (A) securing the display bracket to the control panel. Slide the display off the LCD cover. Light tube removal Remove the control panel assembly. See “Control panel assembly removal”...
Page 325 7015 Remove the four screws (A) securing the bracket to the keypad assembly. Remove the ground shield. Parts removal...
Page 326: Keypad Assembly Removal
7015 Remove the light tube (B). Keypad assembly removal Remove the control panel assembly. See “Control panel assembly removal” on page 315. Remove the UICC. See “UICC removal” on page 318. Remove the display. See “Display removal (MX410, MX51x)” on page 322.
Page 327 7015 Disconnect the left and right MPF links from the front access cover. Push the MPF tray to the left to release the right pivot on the front access cover. Parts removal...
Page 328 7015 Slide the tray to the right, and remove the MPF tray and spring. Installation note: Insert the straight end of the spring into the hole on the front access cover before sliding the MPF tray onto the left pivot of the front access cover. Parts removal...
Page 329: Mpf Pick Roller Cover Removal
7015 Remove the tray link arm from the MPF tray. MPF pick roller cover removal Open the front door. Remove the two screws (A), and then remove the MPF pick roller cover. MPF pick roller removal Remove the MPF pick roller cover. See “MPF pick roller cover removal”...
Page 330: Bail Removal
7015 Pull the MPF pick roller outward to remove. Warning—Potential Damage: Do not touch the pick tire with bare hands, as this can damage the pick roller. Bail removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 329.
Page 331: Jam Access Cover Removal
7015 Squeeze the latches, and then remove the bail. Jam access cover removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 329. Remove the MPF pick roller. See “MPF pick roller removal” on page 329.
Page 332: Front Access Cover Removal
7015 Front access cover removal Remove the name plate cover. See “Name plate cover removal” on page 312. Disconnect the cartridge gear linkage (A) from the front access cover. Parts removal...
Page 333 7015 Rotate the front access cover to a position that aligns the gap on the cover with the right hinge. Release the right hinge off the pivot by lifting up on the right side of the front access cover. Slide the front access cover to the right, removing it from the print engine. Parts removal...
Page 334: Front Door Sensor Removal
7015 Front door sensor removal Remove the front access cover. See “Front access cover removal” on page 332. From under the right mount, remove the screw (A). Note: Use a #1 Phillips screwdriver. Front input guide removal Remove the right cover. See “Right cover removal”...
Page 335 7015 Remove the four screws (A). Push and hold the cam restraint to release the MPF shaft. Rotate the MPF shaft inward so that the cams at each end point up. Release the front guide from the guides at each end. Installation note: The cams at each end of the MPF shaft must point down.
Page 336: Separator Pad Removal
7015 Separator pad removal Remove the right cover. See “Right cover removal” on page 294. Remove the front access cover. See “Front access cover removal” on page 332. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 329.
Page 337 7015 While pressing down the MPF sensor ﬂag (B) and separator pad (C), move the restraint roller (D) and MPF pick roller hub (E) to the right. Remove the pin (F). Parts removal...
Page 338 7015 While pressing down the MPF sensor ﬂag and separator pad, move the restraint roller (G) to the right. Remove the E‑clip (H), and then move the shaft (I) to the right. Remove the separator pad and the spring underneath. Parts removal...
Page 339: Bottom Removals
7015 Bottom removals Power supply removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal” on page 370. Disconnect the fuser cable (A) from the power supply, and disconnect the cable (B) from the left side of the printer.
Page 340: Power Supply Shield Removal
7015 Remove the ﬁve metal screws (D) and the plastic screw (E) securing the power supply. Remove the power supply, and then disconnect the cable from the power supply. Power supply shield removal Remove the left cover. See “Left cover removal” on page 279.
Page 341: Duplex Removal
7015 Remove the three screws (A), and then remove the power supply shield. Duplex removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 342: Duplex Sensor And Input Sensor Removal
7015 Remove the four screws (A) securing the duplex. Note: The duplex link (B) is part of the FRU. Duplex sensor and input sensor removal Remove the left cover. See “Left cover removal” on page 279. Remove the right cover. See “Right cover removal”...
Page 343 7015 Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal” on page 370. Remove the power supply. See “Power supply removal” on page 339. Remove the power supply shield. See “Power supply shield removal” on page 340.
Page 344 7015 Installation notes: Install the duplex sensor, followed by the input sensor. Route the cable using the new path. Secure the cable near the lift plate gearbox using cable ties. Cut off any excess cable tie. Parts removal...
Page 345: Duplex Sensor And Input Sensor (Mx310, Mx410) Removal
7015 Duplex sensor and input sensor (MX310, MX410) removal Remove the left cover. See “Left cover removal” on page 279. Remove the right cover. See “Right cover removal” on page 294. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 346: Index Sensor Removal
7015 Index sensor removal Remove the left cover. See “Left cover removal” on page 279. Remove the right cover. See “Right cover removal” on page 294. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 347: Media Present Sensor Removal
7015 Route off the cable, and then remove the index sensor. Media present sensor removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 348 7015 Disconnect the cable from the media present sensor (A). From inside the printer, release the three latches (B). Parts removal...
Page 349: Toner Density Sensor Removal
7015 Toner density sensor removal Remove the left cover. See “Left cover removal” on page 279. Remove the main drive gearbox. See “Main drive gearbox removal” on page 281. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 350: Trailing Edge Sensor Removal
7015 Apply the RheoGel 739 to the lower edge (B) where the wiper bracket glides. Trailing edge sensor removal Remove the left cover. See “Left cover removal” on page 279. Remove the right cover. See “Right cover removal” on page 294.
Page 351: Trailing Edge Sensor (Mx310, Mx410) Removal
7015 Trailing edge sensor (MX310, MX410) removal Remove the left cover. See “Left cover removal” on page 279. Remove the right cover. See “Right cover removal” on page 294. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 352 7015 Bring the cable in front of the two cable holders near the ACM shaft. Parts removal...
Page 353 7015 Loop the cable behind the right cable holder. Twist the cable so that it forms a loop. Parts removal...
Page 354 7015 Place the loop over the left cable holder. Pull the free end to make sure that the cable is tightly looped around the cable holders. Parts removal...
Page 355: Media Present Sensor Flag Removal
7015 Route the cable using the new path, and secure it with a cable tie (A). Media present sensor ﬂag removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 356 7015 Remove the two screws (C). Below are the cam release and bracket. Parts removal...
Page 357 7015 Remove the screw (D) securing the ACM lift cam to the ACM housing. Remove the ACM lift cam by sliding it off the shaft. Remove the screw (E), and then remove the media present sensor ﬂag. Note: Use a #1 Phillips screwdriver. Parts removal...
Page 358 7015 Installation note: Do the following to ensure proper installation of the sensor ﬂag: Lift the ACM. Parts removal...
Page 359: Acm Assembly Removal
7015 The protrusion on the ACM must align with the notch on the sensor ﬂag. The sensor ﬂag must align with the media present sensor (A). ACM assembly removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover.
Page 360 7015 Remove the E-clip (A), and slide the washer (B) from the shaft. Release the lock by sliding the bushing and then rotating it clockwise. Remove the ACM assembly along with its shaft. Parts removal...
Page 361: Acm Assembly (Mx310, Mx410) Removal
“Power supply shield removal” on page 340. Remove the duplex. See “Duplex removal” on page 341. Remove the ACM clutch. See “ACM clutch removal (MX310, MX410)” on page 289. Warning—Potential Damage: Do not cut the cable (leave the ACM clutch hanging). Parts removal...
Page 362 7015 Remove the screw (A) and then detach the trailing edge sensor. Parts removal...
Page 363 7015 Disconnect the two springs (B). Parts removal...
Page 364 7015 Pry the pointed end of the ACM bushing to release the locking pin underneath. Rotate, and then remove the ACM bushing. Pry the pointed end of the 2nd pickup pushing to release the locking pin underneath. Parts removal...
Page 365: Pick/Lift Motor Gearbox Removal
7015 Rotate, and then remove the 2nd pickup bushing. Pull out the shaft, and remove the ACM. Pick/lift motor gearbox removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal”...
Page 366: Tray Guide Removal
7015 Remove the three screws (A). Disconnect the cable from the pick/lift motor gearbox. Tray guide removal Left guide Remove the rear cover. See “Rear cover removal” on page 370. Remove the left cover. See “Left cover removal” on page 279.
Page 367 7015 Remove the left guide. Installation note: When re‑installing the guide, insert the spring as shown. Right guide Remove the rear cover. See “Rear cover removal” on page 370. Remove the right cover. See “Right cover removal” on page 294. Remove the controller board shield.
Page 368: Rear Side Removals
7015 Squeeze the latches to release the connector, then push the connector off the guide. Rear side removals Dust cover removal Press the latches on each side of the dust cover. Remove the dust cover. Parts removal...
Page 369: Rear Exit Door Removal
7015 Rear exit door removal Open the rear door as shown below. Pull the exit door upward to release the hinges, and remove. Parts removal...
Page 370: Rear Cover Removal
7015 Rear cover removal Open the rear exit door. Remove the two screws (A) securing the rear cover. Lift the upper portion of the machine to release the cover, and then remove the cover. Bin full sensor removal Remove the right cover. See “Right cover removal”...
Page 371 7015 Remove the rear door and cover. See “Rear exit door removal” on page 369 “Rear cover removal” on page 370. Remove the scanner assembly. See “Scanner assembly removal” on page 390. Remove the top cover. See “Top cover assembly removal” on page 377.
Page 372: Redrive Assembly Removal
7015 Remove the ground (B), narrow media/bin full sensor (C), and sensor ﬂag (D). Redrive assembly removal Remove the right cover. See “Right cover removal” on page 294. Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal”...
Page 373: Redrive Shaft Removal
7015 Remove the six screws (B) securing the redrive assembly. Redrive shaft removal Remove the right cover. See “Right cover removal” on page 294. Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal”...
Page 374 7015 Remove the redrive assembly. See “Redrive assembly removal” on page 372. Remove the two screws (A), and then remove the top of the redrive assembly. Remove the shaft. Parts removal...
Page 375: Fuser Removal
7015 If necessary, remove the bushing (B) from the redrive assembly. Installation note: Install the bushing (A) on the redrive assembly before installing the shaft. Fuser removal Remove the left cover. See “Left cover removal” on page 279. Remove the rear door and cover. See “Rear exit door removal”...
Page 376 7015 Remove the two screws (B) securing the fuser. Note: For a video demonstration, see the Fuser Remove and Install Video at http://infoserve.lexmark.com/videos/MSX_fuser.html Parts removal...
Page 377: Top Side Removals
7015 Top side removals Top cover assembly removal Remove the scanner assembly. See “Scanner assembly removal” on page 390. Remove the two screws securing the top cover to the printer frame assembly. Lift the top cover assembly, and remove. Parts removal...
Page 378: Bin Extender Removal
7015 Bin extender removal Pull the bin extender to the extended position. Push up on the center tab of the bin extender while pulling the extender towards the front of the printer. Parts removal...
Page 379: Laser Scanning Unit (Lsu) Removal
7015 Pull the bin extender off the top cover. Laser scanning unit (LSU) removal Before performing this task, determine ﬁrst whether your printer supports a galvo or polygon LSU. • Check the serial number of the printer. The LSU is galvo if the sixth digit character assigned is in the 0–9 or B–N range (example: 4514 20HH 007CR).
Page 380 7015 After installing the LSU, perform the mechanical and electronic LSU adjustments with the printer in this conﬁguration. When the LSU is properly adjusted, re‑install the control panel assembly to the scanner, and then re‑install the scanner assembly to the MFP. Removal procedure Remove the top cover.
Page 381 7015 The color and location of the cables as well as the screws vary depending on the type of LSU that the printer supports. • For the Galvo LSU, disconnect the two cables (A), and then remove the three screws (B). •...
Page 382: Adf/Scanner Removals
7015 Installation notes: • Mechanical and electronic LSU adjustments are required to complete the installation of the LSU. See “Printhead assembly adjustments” on page 276. • When reinstalling the polygon LSU, make sure to follow the sequence, as indicated by the number, in the tightening of the screws;...
Page 383 7015 Squeeze the latches to release the separator pad. Pull away the separator pad and remove. Parts removal...
Page 384: Adf Separator Roll Removal
7015 ADF separator roll removal Open the ADF top cover. Squeeze the latches to release the separator roll. Parts removal...
Page 385: Flatbed Cushion Removal
7015 Pull away the separator roll and remove. Flatbed cushion removal Open the scanner. Parts removal...
Page 386: Scanner Front Cover Removal
7015 Hold the cushion by its handles, then peel it off the scanner. Scanner front cover removal Open the front cover. Pull down the cover and remove. Parts removal...
Page 387: Scanner Rear Cover Removal
7015 Scanner rear cover removal Hold the cover at both ends. Pull the cover off the scanner to remove. ADF input tray removal Firmly grasp the tray with one hand. Release the tray by pushing its front edge inwards, and then remove the tray. Parts removal...
Page 388: Adf Unit Removal
7015 ADF unit removal Open the ADF unit with one hand. Insert a ﬂat-blade screwdriver into the slot, and release the tab fastening the ADF harness cover to the ADF unit. Disconnect the blade fastener (A) holding the ground cable to the ADF relay board. Parts removal...
Page 389 7015 Disconnect the ADF cable (B) from the ADF unit. Route the cable off the ADF unit. Slightly lift the ADF, and use a ﬂat-blade screwdriver to press the tab on the right hinge, releasing it from the ﬂatbed unit. Parts removal...
Page 390: Scanner Assembly Removal
7015 Remove the ADF unit. Installation note: After the new ADF is installed, perform scanner manual registration, see “Scanner manual registration” on page 244 and scanner calibration, see “Scanner calibration” on page 221. Scanner assembly removal Remove the rear cover. See “Rear cover removal”...
Page 391 7015 Disconnect the following cables from the RIP board: ADF ground, ADF cable, CIS cable, control panel cable, paper length sensor cable, and ﬂatbed motor cable. Disconnect the two cables (A) from the RIP board. Remove the two screws (B), and then set the fan aside to access the screw underneath. Parts removal...
Page 392 7015 Remove the screw (C) securing the rear right side of the scanner assembly to the printer frame. Remove the screw securing the rear left side of the scanner assembly to the printer frame. Parts removal...
Page 393: Adf Top Cover Assembly Removal
7015 Remove the two screws (E) securing the front side of the scanner assembly to the printer frame. Lift the scanner assembly, and remove. Installation note: After the new scanner assembly is installed, perform scanner manual registration, see “Scanner manual registration” on page 244 and scanner calibration, see “Scanner calibration”...
Page 394 7015 Release the cover by gently bending the ADF away from the top cover (1), and then lift the top cover (2) and remove. Parts removal...
Page 395: Adf Cable Removal
7015 ADF cable removal Remove the ADF unit. See “ADF unit removal” on page 388. Using a ﬂat-blade screwdriver, remove the cable cover from the rear of the scanner assembly. Remove the scanner assembly from the MFP. Route the cable through the ﬂatbed assembly, and remove it from the ﬂatbed assembly. USB cable removal Remove the right cover.
Page 396: Usb Wireless Cable Removal
7015 Remove the scanner front cover. See “Scanner front cover removal” on page 386. Remove the control panel assembly. See “Control panel assembly removal” on page 315. Remove the UICC drip pan. Remove the USB cable bracket. See “USB cable bracket removal” on page 320.
Page 397 7015 Feed the wireless cable through the channel on the left side of the printer. Parts removal...
Page 398: Adf Hinge Removal
7015 ADF hinge removal Note: The removal shown is for the left ADF hinge. The right ADF hinge is removed in a similar manner. Remove the ADF assembly. See “ADF unit removal” on page 388. Remove the four screws (A) securing the ADF hinge to the ADF assembly. Flatbed assembly removal Remove the ADF assembly.
Page 399: Speaker Cable Removal
7015 Remove the three screws (A) securing the control panel assembly to the scanner assembly. Lift the control panel assembly, disconnect the ribbon cable JUICC1 from the UICC card, and then feed the ribbon cable through the wire channel. Speaker cable removal Remove the left cover.
Page 400 7015 Remove the control panel assembly. See “Control panel assembly removal” on page 315. Remove the UICC drip pan. Disconnect the speaker cable from the controller board. Disconnect the speaker cable from the speaker. Parts removal...
Page 401: Cave Light Cable Removal
7015 Feed the speaker cable through the channel on the right side of the printer. Cave light cable removal Remove the scanner front cover. See “Scanner front cover removal” on page 386. Remove the control panel assembly. See “Control panel assembly removal” on page 315.
Page 402: Restraint Pad Removal
7015 Restraint pad removal Open the ADF top cover. Peel the restraint pad off of the ADF top cover. Be sure that any excess adhesive or pieces of pad are removed from the ADF top cover to avoid misfeeds. Warning—Potential Damage: Be sure that any excess adhesive or pieces of pad are removed from the ADF top cover to avoid misfeeds.
Page 403: 250/550-Sheet Option Tray Removals
7015 250/550-sheet option tray removals Pick roller removal Press the latches. Remove the pick roller. Parts removal...
Page 404: Separator Roll Assembly Removal
7015 Separator roll assembly removal Remove the screw (A) from under the tray insert. Remove the E-clip, and then remove the gear. Parts removal...
Page 405 7015 Remove the four screws (B). Push out the top part of the drawer cover, and then remove the separator roll assembly. Parts removal...
Page 406: Acm Assembly Removal
7015 ACM assembly removal Remove the seven screws (A), and release the two latches (B) from the top of the drawer. Remove the two screws (C), and then release the two latches under the screws. Parts removal...
Page 407 7015 Swing the right cover backward to remove. Remove the screw (D). Parts removal...
Page 408 7015 Disconnect the spring (E). Remove the two screws (F), and then remove the controller card cover. Disconnect the cable J11 from the controller card. Route the cable off the option, and then remove the ACM assembly. Parts removal...
Page 409: Component Locations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. You can conﬁgure your printer by adding an optional 250‑ or 550‑sheet tray.
Page 410: Rear View
Note: The MX410de printer model supports only a 50‑sheet multipurpose feeder. Paper stop Standard bin Rear view Part name Printer power cord socket Power switch Ethernet port EXT port LINE port USB port Note: This port is not supported for the MX310 models. USB printer port Security slot Component locations...
Page 411: Connectors
7015 Connectors Controller board JPLEN1 JADF1 JCIS1 JUICC JAUD1 JBT1 JBT2 JBT3 JMTR1 JFAN2 JEXIT1 JTHM1 JSWISS1 JFAN1 JLSU1 JBINS1 JISP1 JMCLR1 JLIFT1 JHDD1 JNRW1 JFAX1 JRESET JDUPP1 JURFW1 JUAREG1 JP_PRE1 JINDEX1 JACM1 JMPF1 JT_PRE1 JOPT1 Connector Connects to Pin no. Signal Duplex solenoid +24V...
Page 412 7015 Connector Connects to Pin no. Signal Sensor (cover interlock) V24_33V_LD +5V_OPEN Back USB host port (type A, tall, narrow) 1 VBUSB SUB_DM2 USB_DP2 LSU, drive and H sync PH_TH_0 V24_33v_LD PH_TH_1N V12_DRIVE_OUT0 V12_DRIVE_OUT1 JACM1 Sensor (ACM) +5V_ENG_SW S_ACM_SEN_C Component locations...
Page 413 7015 Connector Connects to Pin no. Signal JADF1 PAP_PRES_ADFR FEED_DIR_ADFR STAGE_ADFR FEED_PWM_ADFR FEED_ADFR VREF_ADFR DUPLEX_ADFR PICK_DIR_ADFR COVER_FBR PICK_PWM_ADFR COVER_ADFR NFAULT_8812_ADFR SKEW_ADFR +24V_ADF +3.3V_MAIN_ADF +24V_ADF PICK_ENCX_ADFR FEED_ECY_ADFR FEED_ECX_ADFR +3.3V_WAKE_ADF PICK_ENCY_ADFR JBINS1 Sensor (bin full) +3.3V_ENG_SW PAPER_FULL JCART Cartridge motor V_5VCART S_CART_ENG_C V_CART_MP_C V_CART_MM_C Component locations...
Page 414 7015 Connector Connects to Pin no. Signal JDUPP1 Sensor (duplex) V3.3V_DUPLEX Sensor (input) S_DUPLEX_C V3.3V_PAPER_IN S_PAPER_IN_C JEXIT1 Sensor (fuser exit) V_3.3_PAPER_OUT S_PAPER_OUT_C JFAN1 Cooling fan FAN_HC FAN_FB JFBM1 Flatbed motor FBM_A- FBM_A+ FBM_B+ FBM_B- JHOME Sensor (ﬂatbed home position) +5v_HOME HOME_FBR JINDEX1 Sensor (index)
Page 415 7015 Connector Connects to Pin no. Signal JMPFP1 Sensor (MPF) +3.3_ENG_SW S_MPF_PP_C JMTR1 Main motor HALL_U_C HALL_V_C HALL_W_C FG_C +5_MOTFUSE V_C1_U V_C1_V V_C1_W JOPT1 Options VS24_FUSE_OPT J_OPT_TXR J_INPUT_FDT J_OPT_RXR VS24_OPT_5V JPLEN1 Sensor (ﬂatbed paper length) LENGTH_FBR +5V_LENGTH Component locations...
Page 416 7015 Connector Connects to Pin no. Signal JPS1 HVPS/LVPS CHARGE_C SERVO_OUT_C DEV_C TXENABLE_C TX_C FUSER_RELAY HVPS_ON_C FUSER_ON_C ZEROX_C SHUTOFF_24V +5V_CONT +5V_CONT +5V_CONT +24V +24V JSWISH1 Back USB host port (type A, tall, narrow) 1 SWISS_5V USB_DM_SWISSH USB_DPP_SWISSH JT_PRE1 Sensor (tray present) V_3.3_TRAY1 S_TRAY1_C JTHM1...
Page 417: Power Supply
7015 Power supply PCN2 PCN3 PCN1 PCN4 PCN5 Component locations...
Page 418 7015...
Page 419: Maintenance
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following table to determine when speciﬁed parts should be inspected: PART...
Page 420: Scheduled Maintenance
7015 PART EVERY 90K EVERY 200K NOTES ADF restraint pad Replace if dirty, or if the ADF is shingle feeding. Scheduled maintenance The control panel displays an 80.xy error when it reaches 200K page counts. It is necessary to install the appropriate maintenance kit to maintain the print quality and reliability of the printer.
Page 421: Lubrication Speciﬁcation
7015 To reset the maintenance counter: POR into the Conﬁguration menu, and navigate to Reset Maintenance Counter. Depending on the printer model, press OK or touch to reset the counter, or press X to exit without resetting the counter. Once initiated, the operation cannot be canceled. Lubrication speciﬁcation Lubricate only when the parts are replaced or if necessary, not on a scheduled basis.
Page 422: Cleaning The Scanner Glass
7015 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass...
Page 423: Cleaning The Printhead Lenses
7015 Cleaning the printhead lenses Note: This is applicable only to models with galvo LSU. To determine whether the LSU is galvo, check the serial number of the printer. The sixth digit character assigned should be in the 0–9 or B–N range (Example: 4514 20HH 007CR).
Page 424: Parts Catalog
7015 Parts catalog Legend The following column headings are used in the parts catalog: • ASM‑index—Identiﬁes the assembly and the item in the diagram. For example, 3‑1 indicates Assembly 3 and item 1 in the table. • Part number—Identiﬁes the unique number that correlates with the part. •...
Page 425: Assembly 1: Covers
7015 Assembly 1: Covers Parts catalog...
Page 426 7015 Assembly 1: Covers Asm-index Units/mach Units/FRU Description Removal procedure 40X9075 Bin extender “Bin extender removal” on page 40X9091 Top cover “Top cover assembly removal” on page 377 40X9145 Rear door “Rear exit door removal” on page 369 40X9070 Rear cover “Rear cover removal”...
Page 427: Assembly 2: Imaging
7015 Assembly 2: Imaging Parts catalog...
Page 428 7015 Assembly 2: Imaging Asm-index Units/mach Units/FRU Description Removal procedure 40X6247 ADF separator pad “ADF separator pad removal ” on (simplex) page 382 41X0917 ADF separator roller “ADF separator roll removal ” on page 384 40X9054 ADF input tray “ADF input tray removal” on page 387 40X9110 Restraint pad...
Page 429 7015 Asm-index Units/mach Units/FRU Description Removal procedure 40X9062 Scanner front cover (MX41x “Scanner front cover removal” on and XM1140) page 386 40X9063 Scanner front cover (MX51x “Scanner front cover removal” on and XM1145) page 386 40X9050 Wireless cable (MFP) “USB wireless cable removal” on page 396 40X9078 Speaker (MX31x)
Page 430 7015 Parts catalog...
Page 431: Assembly 3: Control Panel (Mx41X, Mx51X, Xm1140, And Xm1145)
7015 Assembly 3: Control panel (MX41x, MX51x, XM1140, and XM1145) Parts catalog...
Page 432 7015 Assembly 3: Control panel (MX41x, MX51x, XM1140, and XM1145) Asm-index Units/mach Units/FRU Description Removal procedure 40X9122 Control panel cover “Control panel cover removal” on (MX410de and XM1140) page 321 41X1986 Control panel cover “Control panel cover removal” on (MX417de) page 321 40X9123 Control panel cover...
Page 433: Assembly 4: Control Panel (Mx31X)
7015 Assembly 4: Control panel (MX31x) Parts catalog...
Page 434 7015 Assembly 4: Control panel (MX31x) Asm-index Units/mach Units/FRU Description Removal procedure 40X9121 Control panel cover “Control panel cover removal” on (MX310dn) page 321 41X1985 Control panel cover “Control panel cover removal” on (MX317dn) page 321 41X0755 Control panel assembly “Control panel assembly removal”...
Page 435: Assembly 5: Electronics 1 (Mx31X, Mx41X, And Xm1140)
7015 Assembly 5: Electronics 1 (MX31x, MX41x, and XM1140) Parts catalog...
Page 436 7015 Assembly 5: Electronics 1 (MX31x, MX41x, and XM1140) Asm-index Units/mach Units/FRU Description Removal procedure 41X0362 Polygon LSU* “Laser scanning unit (LSU) removal” on page 379 40X8082 Galvo LSU* (MX31x) “Laser scanning unit (LSU) removal” on page 379 40X8081 Galvo LSU* (MX41x and “Laser scanning unit (LSU) XM1140) removal”...
Page 437 7015 Asm-index Units/mach Units/FRU Description Removal procedure 40X7854 Fax card (MX41x and XM1140) ‑‑ 41X0759 Polygon LSU cable ‑‑ 41X0913 Video cable (applicable only to models with galvo LSU) * To determine what type of LSU (galvo or polygon) the printer supports and whether it is compatible with the controller board: •...
Page 438 7015 Parts catalog...
Page 439: Assembly 6: Electronics 1 (Mx51X And Xm1145)
7015 Assembly 6: Electronics 1 (MX51x and XM1145) Parts catalog...
Page 440 7015 Assembly 6: Electronics 1 (MX51x and XM1145) Asm-index Units/mach Units/FRU Description Removal procedure 41X0362 Polygon LSU* “Laser scanning unit (LSU) removal” on page 379 40X8080 Galvo LSU* “Laser scanning unit (LSU) removal” on page 379 40X8343 Fuser, 100 V “Fuser removal”...
Page 441 7015 * To determine what type of LSU (galvo or polygon) the printer supports and whether it is compatible with the controller board: • Check the serial number of the printer. If the sixth digit character assigned is in the P–Z range, then the LSU is polygon (example: 4514 2ZHH 007CR).
Page 442 7015 Parts catalog...
Page 443: Assembly 7: Electronics 2 (Mx31X, Mx41X, And Xm1140)
7015 Assembly 7: Electronics 2 (MX31x, MX41x, and XM1140) Parts catalog...
Page 444 7015 Assembly 7: Electronics 2 (MX31x, MX41x, and XM1140) Asm-index Units/mach Units/FRU Description Removal procedure 40X8048 Front door sensor “Front door sensor removal” on page 334 40X8266 Toner cartridge smart “Toner cartridge smart chip contact chip contact removal” on page 303 40X8046 Toner density sensor “Toner density sensor removal”...
Page 445: Assembly 8: Electronics 2 (Mx51X And Xm1145)
7015 Assembly 8: Electronics 2 (MX51x and XM1145) Parts catalog...
Page 446 7015 Assembly 8: Electronics 2 (MX51x and XM1145) Asm-index Units/mach Units/FRU Description Removal procedure 40X8048 Front door sensor “Front door sensor removal” on page 334 40X8266 Cartridge smart chip “Toner cartridge smart chip contact contact removal” on page 303 40X8046 Toner density sensor “Toner density sensor removal”...
Page 447: Assembly 9: Frame (Mx31X, Mx41X, And Xm1140)
7015 Assembly 9: Frame (MX31x, MX41x, and XM1140) Parts catalog...
Page 448 “MPF gearbox removal” on page 285 40X8277 Duplex gear assembly “Duplex gear assembly removal” on page 292 40X8265 ACM clutch “ACM clutch removal (MX310, MX410)” on page 289 40X8083 Cartridge gearbox “Cartridge gearbox removal” on page 291 40X8085 Main drive gearbox “Main drive gearbox removal”...
Page 449 7015 Asm-index Units/mach Units/FRU Description Removal procedure ‑‑ 41X0363 Laser scanning unit (LSU) frame* Parts catalog...
Page 450 7015 Parts catalog...
Page 451 7015 Parts catalog...
Page 452: Assembly 10: Frame (Mx51X And Xm1145)
7015 Assembly 10: Frame (MX51x and XM1145) Parts catalog...
Page 453 7015 Assembly 10: Frame (MX51x and XM1145) Asm-index Units/mach Units/FRU Description Removal procedure 40X8393 Transfer roll “Transfer roll removal” on page 309 40X9077 Redrive assembly “Redrive assembly removal” on page 372 40X8850 Redrive shaft “Redrive shaft removal” on page 373 40X8275 Duplex assembly “Duplex removal”...
Page 454 7015 Parts catalog...
Page 455: Assembly 11: Option Trays
7015 Assembly 11: Option trays Parts catalog...
Page 456 7015 Assembly 11: Option trays Asm-index Units/mach Units/FRU Description Removal procedure 40X8287 250-sheet tray 40X8286 550-sheet tray 40X9654 550-sheet tray, lockable 40X8520 Dust cover, 250‑sheet tray “Dust cover removal” on page 368 40X8521 Dust cover, 550‑sheet tray “Dust cover removal” on page 368 40X8262 ACM assembly (option tray...
Page 457: Assembly 12: Maintenance Kits
7015 Assembly 12: Maintenance kits Asm-index Units/mach Units/FRU Description Removal procedure 40X9146 Maintenance kit, 100 V 40X9135 Maintenance kit, 110 V 40X9136 Maintenance kit, 220 V Parts catalog...
Page 458 7015 Parts catalog...
Page 459: Assembly 13: Power Cords
7015 Assembly 13: Power cords Asm-index Units/mach Units/FRU Description Removal procedure 40X0269 Power cord, 2.5 m (straight)—USA, Canada N/A 40X0289 Power cord, 1.8 m (straight)—USA 40X3141 Power cord, 2.5 m (straight)—Europe and others 40X0288 Power cord, 2.5 m (straight)—Argentina 40X0271 Power cord, 2.5 m (straight)—United Kingdom 40X0275...
Page 460 7015 Parts catalog...
Page 461: Assembly 14: Miscellaneous
7015 Assembly 14: Miscellaneous Asm-index Units/mach Units/FRU Description Removal procedure 40X7856 Hard disk drive (ATA pass through) Adapter, 802.11B/G/N ‑ US 40X7858 40X4819 Adapter, RS232C serial 40X5315 Screw, shipped with ISP (2PER) 40X5316 Cable, 14‑pin JST‑ for ISP 40X5317 Standoff, tee with thumbscrew 40X4826 Adapter, N8120 GB INA 40X4823...
Page 462 7015 Asm-index Units/mach Units/FRU Description Removal procedure 40X9939 N8352 Wireless Card + NFC 41X1946 N8230 Fiber ISP with Backpack 40X8698 Relocation kit (MX310 and MX410) 40X8699 Relocation kit (MX510) Parts catalog...
Page 463: Printer Speciﬁcations
7015 Printer speciﬁcations Electrical speciﬁcations Low-voltage models • 100 to 127 V AC at 50 to 60 hertz (Hz) nominal • 90 to 137 V AC, extreme High-voltage models • 220 to 240 V AC at 50 to 60 hertz (Hz) nominal (not available in all countries and regions) Operating clearances Right 30 cm (12 in.)
Page 464: Operating Environment
7015 MX310 Status 1 meter average sound pressure Declared sound power level (dBA) (Bels) Idle (Standby) 15 dBA 3.3 Bels Quiet Mode 49 dBA 6.3 Bels Printing 53 dBA 6.8 Bels Sleep Mode 15 dBA 3.3 Bels MX410 Status 1 meter average sound pressure...
Page 465: Scanner Speciﬁcations
Atmospheric pressure 101 to 74.6 kPa Storage angle The scanner module shall operate as speciﬁed after storage for up to one year in any orientation. A4 ﬂatbed 90,000 pages Legal ﬂatbed 120,000 pages Simplex ADF (MX310) 90,000 pages Printer speciﬁcations...
Page 466: Fax Speciﬁcations
7015 Duplex ADF 220,000 pages Fax speciﬁcations Modem speed 33.6 Kbps Transmission speed 3 seconds/page Maximum resolution 300 x 300 dpi Color fax Supported—send only Fax memory 320 pages per 6 MB Compression methods JBIG2, MR, MMR, MHE, JPEG Fax server Supported PC fax Supported—send and receive...
Page 467 7015 Click Submit. Notes: • Use a cable lock to secure the controller board and prevent a malicious reset. • For multifunction products, when the controller board is replaced, the security settings are lost and the LDAP conﬁguration and Copy function are no longer protected. Printer speciﬁcations...
Page 468 7015...
Page 469: Options And Features
7015 Options and features Some of the following options are not available in every country or region. Available internal options Memory cards • Flash memory • Fonts Media handling options Some options may not be available for all models. Standard 250-sheet tray Optional 550-sheet tray* Optional 250‑sheet tray* Multipurpose feeder...
Page 470 7015...
Page 471: Theory Of Operation
7015 Theory of operation POR sequence As the printer turns on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be completed successfully, then the printer may post an error message.
Page 472: Multipurpose Feeder (Mpf)
7015 Part First input roller Secondary input roller Separator roller Pick rollers Option tray Multipurpose feeder (MPF) The driving force from the main drive motor is transmitted through the MPF gearbox. When the MPF solenoid activates, it allows the MPF sector gear linked to the MPF gearbox to rotate. The MPF pick roll shaft is connected to the MPF sector gear.
Page 473: Duplex Printing
7015 The media with the embedded toner image goes through the fuser assembly to permanently bond the toner to the media. When it passes between the heat belt and pressure roll of the fuser assembly, the combination of heat and pressure fuses the toner image to the media. The fuser exit roller feeds the media to the paper exit roller and then to the output bin.
Page 474: Media Handling Components
7015 Part First input roller Secondary input roller Duplex front deliver roller Duplex rear deliver roller Paper exit roller Media handling components Main drive gearbox The gearbox supplies all mechanical power requirements of the printer. Its motor, through several gears, transfers power to following paths: photoconductor drum, transfer roll, fuser, paper exit, input, duplex, and MPF.
Page 475: Key Components
7015 Key components Sensors Part Bin full sensor Input sensor MPF paper present sensor Duplex sensor Index sensor Trailing edge sensor Pass through sensor Index sensor Trailing edge sensor Media present sensor Media present sensor Fuser exit sensor Trailing edge sensor Detects the media’s trailing edge as it passes the pick tires.
Page 476: Other Key Components
7015 MPF sensor Detects the presence of media in the MPF tray. Media present sensor Detects the presence of media in the tray. Tray present sensor Detects the presence of the tray in the printer. Bin full sensor Detects whether the standard bin is full by moving the actuator up and down. Toner density sensor Detects a preplaced toner patch and image on the photoconductor (drum) and outputs pulses when the central line of the patch image aligns with the central line of the detector.
Page 477 7015 Rollers Part Photoconductor drum First input roller Secondary input roller Transfer roller Separator roller Separator roller Pick rollers Pick rollers Duplex front deliver roller Duplex rear deliver roller Fuser exit roller Fuser assembly Paper exit roller Theory of operation...
Page 478: Electrophotographic Process (Ep Process)
7015 Electrophotographic process (EP process) Printhead The printhead scans the photo conductor drum surface with a laser beam. It consists of the following components: • Laser diode (LD) card assembly • Oscillator • Start of scan card assembly When a laser beam is scanned across the photoconductor drum surface from one end to the other while turning on and off the beam, one line of latent image is created.
Page 479 7015 Step 2: Expose The laser ﬁres a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.
Page 480 7015 This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but not to the rest of the can. HVPS Developer Metering Roll Blade Toner DRUM -VDC Drum Surface...
Page 481: Adf Theory
7015 Step 5: Clean The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected inside the imaging unit. Used Toner Cleaning Blade Charge roll DRUM ADF theory ADF theory of operation ADF cross section Part Document sensor...
Page 482 7015 Part Separator roller Stage and interval sensors Paper feed 1 roller Paper feed 2 roller Feed sensor Scan area Duplex sensor Eject 2 roll Exit roller ADF paper path The duplex ADF enables the user to create duplex scans automatically, eliminating the need to stop the scanning process to ﬂip the media being duplicated over.
Page 483 7015 After a predetermined number of counts, the media reaches the scan area and the image acquisition process is initiated. While the image acquisition process is executing, the feed sensor is being polled to determine if the trailing edge of the media has reached the sensor. Once the trailing edge of the scan media has reached the feed sensor, that sensor goes to the off position.
Page 484 7015...
Page 485: Acronyms
7015 Acronyms Acronyms ASIC Application-Speciﬁc Integrated Circuit BLDC Brushless DC Motor Black Only Retract Cyan Charge Coupled Device Carbonless Copy Paper Cyclic Redundancy Check Customer Setup CTLS Capacitance Toner Level Sensing DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process EPROM...
Page 486 7015 Microswitch Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor pel, pixel Picture element Power-On Reset POST Power-On Self Test Position Sensing Device Pulse Width Modulation Raster Imaging Processor Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM...
Page 487: Index
7015 Index Change [paper source] to [custom type name] load Symbols [orientation] 126 [x]‑page jam, clear manual feeder. [25y.xx] 96 Change [paper source] to [paper size] load [x]‑page jam, clear standard bin. [20y.xx] 91 [orientation] 126 [x]‑page jam, open automatic feeder top cover. Change [paper source] to [paper type] [paper size] [28y.xx] 97 load [orientation] 126...
Page 488 7015 num pad job assist 243 duplex top margin 226 Panel Menus 241 edge to edge 231 paper prompts 246 engine settings 231 PPDS emulation 242 EP defaults 232 exit diagnostics 239 print quality pages 241 ﬂash test 230 reduced curl 248 fuser temperature 232 require standby 249 reset ADF maintenance kit counter 240...
Page 489 7015 111 error messages 150 fax error log codes 195 121 error messages 154 fax issue, escalating 198 126 error messages 156 Fax partition inoperative. Contact system 132 error messages 157 administrator. 128 fax ports 410 133 error messages 158 140 error messages 159 Fax server 'To Format' not set up.
Page 490 SE menu accessing 253 No analog phone line connected to modem, fax is disabled. 133 labels, paper Non‑Lexmark [supply type], see User’s Guide tips 37 [33.xy] 133 letterhead Not enough free space in ﬂash memory for tips on using 38...
Page 491 7015 paper fax transmission service check 192 characteristics 33 ﬁne lines are not printed correctly 78 letterhead 35 ﬂatbed home position service check 185 preprinted forms 35 ﬂatbed motor service check 184 folded or wrinkled paper 61 recycled 36 gray background on prints 46 selecting 35 horizontal light bands 69 storing 35...
Page 492 No analog phone line connected to modem, fax is restored [57] 127 disabled. 133 Defective ﬂash detected [51] 127 Non‑Lexmark [supply type], see User’s Guide Disk must be formatted for use in this device 127 [33.xy] 133 Error reading USB drive. Remove USB. 127 Error reading USB hub.
Page 493 7015 Unsupported USB hub, please remove 127 ﬂatbed assembly 398 printer setup ﬂatbed cushion 385 defaults 230 front access cover 332 edge to edge 231 front access sensor 334 front bin cover 314 permanent page count 231 front input guide 334 printed page count 231 fuser 375 printhead adjustment 379...
Page 494 7015 tray guide 366 scanner tests tray present sensor 297 ADF magniﬁcation 239 UICC 318 ASIC 235 uicc 318 feed test 236 motor tests 235 UICC shield 319 scanner calibration reset 239 upper shield 303 USB cable 395 sensor tests 236 USB cable bracket 320 scheduled maintenance 420 USB wireless cable 396...
Page 495 7015 duplex printing 473 print is too light 57 electrophotographic process 478 repeating defects 65 input tray 471 skewed print 66 main drive gearbox 474 solid black pages 62 streaked vertical lines appear on prints 68 MPF 472 toner rubs off 83 other key components 476 toner specks appear on prints 84 POR sequence 471...
Page 496 7015 Index...
Page 497: Part Number Index
7015 Part number index Part name Page 40X0269 Power cord, 2.5 m (straight)—USA, Canada..................459 40X0270 Power cord, 2.5 m (straight)—Japan......................459 40X0271 Power cord, 2.5 m (straight)—United Kingdom..................459 40X0273 Power cord, 2.5 m (straight)—Traditional Italy..................459 40X0275 Power cord, 2.5 m (straight)—Israel......................459 40X0288 Power cord, 2.5 m (straight)—Argentina....................
Page 498 7015 Part name Page 40X7854 Fax card................................440 40X7854 Fax card (MX41x and XM1140)........................437 40X7855 Fax card (MX31x)............................436 40X7856 Hard disk drive (ATA pass through)......................461 Adapter, 802.11B/G/N ‑ US........................... 461 40X7858 40X8023 Fuser, 110 V............................436, 440 40X8024 Fuser, 220 V............................436, 440 40X8043 Duplex sensor and input sensor......................444, 446...
Page 499 40X8569 Font card, Japanese............................461 40X8570 Font card, Arabic............................461 40X8571 Font card, Hebrew............................461 40X8698 Relocation kit (MX310 and MX410)......................462 40X8699 Relocation kit (MX510)..........................462 40X8734 ADF right hinge (MX31x, MX41x, and XM1140)..................428 40X8736 ADF pick roller............................... 429 40X8777 MPF gearbox..............................
Page 500 7015 Part name Page 40X9053 USB cable bracket............................428 40X9054 ADF input tray..............................428 40X9055 Flatbed (MX51x and XM1145)........................428 40X9056 Flatbed (MX31x, MX41x, and XM1140)...................... 428 40X9057 ADF assembly (MX41x and XM1140)......................429 40X9059 ADF assembly (MX31x)..........................429 40X906 Cave light cable.............................429 40X9062 Scanner front cover (MX41x and XM1140)....................
Page 501 7015 Part name Page 40X9128 Scanner rear cover (MX51x and XM1145)....................428 40X9129 ADF left hinge ............................... 428 40X9131 100‑sheet MPF tray (MX51x and XM1145)....................426 40X9135 Maintenance kit, 110 V..........................457 40X9136 Maintenance kit, 220 V..........................457 40X9142 ADF top cover (MX51x and XM1145)......................429 40X9143 ADF top cover (MX41x and XM1140)......................
Page 502 7015 Part name Page 41X0864 IPDS card................................461 41X0865 Prescribe card..............................461 41X0913 Video cable (applicable only to models with galvo LSU)............437, 440 41X0917 ADF separator roller.............................428 41X0918 Pick tires................................448 41X0919 ACM assembly (standard tray only)......................448 41X0958 Pick tire................................453 41X0959 ACM assembly (standard tray only)......................453 41X0994...
Page 503: Part Name Index
7015 Part name index Part name Page 40X9131 100‑sheet MPF tray (MX51x and XM1145)....................426 40X7567 1GB DDR3 DIMM.............................461 40X8305 250-sheet media tray insert (MX51x and XM1145)................426 40X8287 250-sheet tray............................... 456 40X8303 250-sheet tray insert (MX31x, MX41x, and XM1140—standard tray only)........426 40X8528 250-sheet tray insert (option tray only)....................456 40X7445...
Page 504 7015 Part name Page 41X0917 ADF separator roller.............................428 40X9144 ADF top cover (MX31x)..........................429 40X9143 ADF top cover (MX41x and XM1140)......................429 40X9142 ADF top cover (MX51x and XM1145)......................429 40X9075 Bin extender..............................426 40X9119 Bin full sensor............................436, 440 40X8050 Bin full sensor with actuator and static brush................
Page 505 7015 Part name Page 40X8521 Dust cover, 550‑sheet tray.........................456 40X7854 Fax card................................440 40X7855 Fax card (MX31x)............................436 40X7854 Fax card (MX41x and XM1140)........................437 40X9056 Flatbed (MX31x, MX41x, and XM1140)...................... 428 40X9055 Flatbed (MX51x and XM1145)........................428 40X9109 Flatbed cushion (MX31x, MX41x, and XM1140)..................428 40X5804 Flatbed cushion (MX51x and XM1145).....................
Page 506 7015 Part name Page 40X9136 Maintenance kit, 220 V..........................457 40X8526 MarkNet N8350 802.11 b/g/n Wireless Print Server (MX51x and XM1145)........461 41X0568 MarkNet N8350 802.11 b/g/n Wireless Print Server with NFC (MX51x and XM1145)....461 40X8331 MarkNet N8352 802.11 b/g/n Wireless Print Server (MX31x, MX41x, and XM1140).......461 40X7592 Media present sensor..........................
Page 507 40X9070 Rear cover...............................426 40X9145 Rear door.................................426 40X9077 Redrive assembly..........................448, 453 40X8850 Redrive shaft............................448, 453 40X8698 Relocation kit (MX310 and MX410)......................462 40X8699 Relocation kit (MX510)..........................462 40X9110 Restraint pad..............................428 40X8301 Reverse solenoid..........................436, 440 40X9073 Right cover..............................426 40X8523 RS-232C Serial Interface Card (MX51x and XM1145)................
Page 508 7015 Part name Page 40X8046 Toner density sensor.......................... 444, 446 41X1025 Toner density wiper kit..........................446 40X9091 Top cover.................................426 40X8047 Trailing edge sensor (MX31x, MX41x, XM1140)..................444 40X8045 Trailing edge sensor (MX51x and XM1145)..................... 446 40X8393 Transfer roll............................448, 453 40X9522 Tray guide................................448 40X9523 Tray guide................................453 40X7592...
Page 509 MX31x, MX41x CAUTION—SHOCK HAZARD:This type of caution indicates a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you start working, or use caution if the productmust receive power to perform the task. SCHEMATIC DIAGRAM CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
Page 510 MX51x, MX61x CAUTION—SHOCK HAZARD:This type of caution indicates a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you start working, or use caution if the productmust receive power to perform the task. SCHEMATIC DIAGRAM CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

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Lexmark MX310 Service Manual

Product Information

Edition Notice

Notices, Conventions, and Safety Information

Change History

General Information

Diagnostics and Troubleshooting

Service Menus

Parts Removal

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Summary of Contents for Lexmark MX310