Troubleshooting The Hardware Installation; Hardware Setup Appears To Hang - NetApp StorageGRID Webscale SG5700 Series Hardware Installation And Maintenance Manual

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Troubleshooting the hardware installation

If you encounter issues during the installation, you might find it helpful to review troubleshooting
information related to hardware setup and connectivity issues.
Related tasks

Hardware setup appears to hang

Related references
Troubleshooting connection issues
Hardware setup appears to hang
The StorageGRID Webscale Appliance Installer might not be available if hardware faults or cabling
errors prevent the E5700SG controller from completing its boot-up processing.
Steps
1. Watch the codes on the seven-segment displays.
While the hardware is initializing during power up, the two seven-segment displays show a
sequence of codes. When the hardware boots successfully, the seven-segment displays show
different codes for each controller.
2. Review the codes on the seven-segment display for the E5700SG controller.
The installation and provisioning take time. Some installation phases do not report
Note:
updates to the StorageGRID Webscale Appliance Installer for several minutes.
If an error occurs, the seven-segment display flashes a sequence, such as HE.
3. To understand what these codes mean, see the following resources:
Controller
E5700SG controller
E2800 controller
4. If this does not resolve the issue, contact technical support.
Related tasks
HE error: Error synchronizing with SANtricity OS Software
Related references
Status indicators on the E5700SG controller
on page 54
on page 55
Reference
• "Status indicators on the E5700SG controller"
• "HE error: Error synchronizing with SANtricity OS Software"
E5700 and E2800 System Monitoring Guide
The codes described for the E-Series E5700 controller do not
Note:
apply to the E5700SG controller in the appliance.
on page 30
on page 55