Troubleshooting The Hardware Installation; Hardware Setup Appears To Hang - NetApp StorageGRID Webscale 10.4 Installation And Maintenance Manual

Troubleshooting the hardware installation

If you encounter issues during the installation, you might find it helpful to review troubleshooting
information related to hardware setup and connectivity issues.
Related references

Hardware setup appears to hang

Connectivity issues
Hardware setup appears to hang
Issue
The StorageGRID Webscale appliance hardware installation cannot begin or appears
halted.
Cause
This issue occurs when the hardware installation cannot locate a required installation file,
the factory image is incomplete or corrupt, or the hardware installation is still in progress.
Corrective action
1. Check the Needs Attention LED on either controller and look for a flashing error code.
During power up, the Service Action Allowed and Service Action Required LEDs are
turned on while the hardware is initializing. The upper decimal point of the lower
digit, called the
through a sequence of codes that are common for both controllers. This is normal and
is not an indication of an error. When the hardware boots successfully, the Service
Action LEDs are turned off, and the displays are driven by the firmware.
2. On the E5600SG controller controller, review the seven-segment codes that are not
errors.
The installation and provisioning take time. Some installation phases do not
Note:
report updates to the installer for several minutes.
When an error occurs, the Controller Fault LED illuminates and the seven-segment
displays flash a sequence beginning with an E code, such as EM.
3. If a seven-segment error code appears, depending on the controller, use the following
references:
Controller
E2700 controller
E5600SG
controller
4. If this does not resolve the connection issue, contact technical support from the
NetApp Support Site at
Related references
E5600SG controller seven-segment display codes
on page 41
on page 43
diagnostic LED , also illuminates. The seven-segment display runs
Reference
NetApp E-Series documentation
Seven-segment error codes, such as EI or EM
mysupport.netapp.com .
on page 27
41