Troubleshooting - Honeywell Solaris 7980g User Manual

4. Pinch the EAS cable jack and gently pull cable from the port. Pull the cable
5. Follow the steps from
6. Replace with the new EAS cable. Insert the connector into the opening and it

Troubleshooting

The scanner automatically performs self-tests whenever you turn it on. If your
scanner is not functioning properly, review the following Troubleshooting Guide to
try to isolate the problem.
Note: Visit the Services and Support section of our website (www.honeywellaidc.com) to
check for the latest scanner software.
Is the power on?
If the LED isn't illuminated, check that:
•
•
Is the scanner having trouble reading your symbols?
If the scanner isn't reading symbols well, check that the symbols:
•
•
•
Is the bar code displayed but not entered?
The bar code is displayed on the host device correctly, but you still have to press a
key to enter it (the Enter/Return key or the Tab key, for example).
•
Does the scanner read the bar code incorrectly?
If the scanner reads a bar code, but the data is not displayed correctly on the host
screen:
•
Reprogram the scanner with the correct Plug and Play bar code. See
Interface
218
through the back cover.
the interface cable.
will click into place.
The cable is connected properly.
The host system power is on (if external power isn't used).
Aren't smeared, rough, scratched, or exhibiting voids.
Aren't coated with frost or water droplets on the surface.
Are enabled in the scanner or in the decoder to which the scanner connects.
You need to program a suffix. Programming a suffix enables the scanner to
output the bar code data plus the key you need (such as "CR") to enter the data
into your application. Refer to
information.
The scanner may not be programmed for the appropriate terminal interface.
For example, you scan "12345" and the host displays "@es%."
beginning on page 13.
Replacing the Interface Cable
Prefix/Suffix Overview
(see page 216) to remove
on page 65 for further
Program the
Solaris 7980g User Guide