Troubleshooting; Troubleshooting Symptom / Solution Chart - Honeywell MS2431 Installation And User Manual

Troubleshooting

The following guide is for reference purposes only. Contact a customer service representative to preserve
the limited warranty terms.
Symptom
All Interfaces
No LED, beep, or
motor spin.
During power up the
unit beeps 3 times.
During power up the
unit razzes
continuously.
During power up the
unit razzes once and
the blue LED flashes.
During power up the
unit razzes twice and
blue LED flash.
There are multiple
scans upon
presentation of code.
The unit powers up
but does not beep.
The unit powers up
but does not scan
and/or beep.
The unit scans a bar
code, but locks up
after the first scan
(the blue LED stays
on).
The unit scans but
the data transmitted
to the host is
incorrect.
Possible Cause(s)
No power is being supplied
to the scanner.
A non-volatile RAM failure.
There has been a
diagnostic failure.
A VLD failure.
Scanner motor failure.
The same symbol timeout
is set to short.
The beeper is disabled.
No volume is selected.
No tone is selected.
The unit is trying to scan a
particular symbology that
is not enabled.
The unit has been
configured for a character
length lock or a minimum
length and the bar code
being scanned does not
satisfy the configured
criteria.
The scanner is configured
to support some form of
host handshaking but is
not receiving the signal.
The scanner's data format
does not match the host
system requirements.
Solution
Check the transformer, outlet, and the power strip.
Make sure the power cable is plugged into the
scanner.
Contact a customer service representative, if the
unit will not hold the configuration.
Contact a customer service representative, if the
unit will not function.
Contact a customer service representative.
Contact a customer service representative.
Adjust same symbol timeout for a longer time.
Enable the beeper.
Select a volume.
Select a tone.
UPC/EAN and Code 128 are enabled by default.
Verify that the type of bar code being read has
been selected.
Verify that the bar code that is being scanned falls
into the criteria.
Typical of Non-UPC/EAN codes. The scanner
defaults to a minimum of 4 character bar code.
If the scanner is setup to support ACK/NAK,
RTS/CTS, XON/XOFF, or D/E, verify that the host
cable and host are supporting the handshaking
properly.
Verify that the scanner's data format matches that
required by the host. Make sure that the scanner
is connected to the proper host port.
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