Vxc Vpn Troubleshooting - Cisco 9971 Administration Manual

VXC VPN Troubleshooting

VXC VPN Troubleshooting
When you are experiencing problems associated with the Virtualization Experience Client (VXC) Virtual
Private Network (VPN), use this section to troubleshoot the problems.
Phone Does Not Set Up VXC VPN Tunnel
Problem
The VXC is on and physically connected with phone using the spine connector and network cable, but the
VXC VPN status is not connected.
Solution
Perform the following steps:
1 Verify that:
a The phone is powered by the adapter.
b VXC is shown in accessories menu. If not, power cycle the phone.
c VPN status is connected.
2 Power cycle VXC device.
Phone Does Not Connect with VXC VPN
Problem
The phone cannot connect to the VXC VPN.
Solution
Perform the following steps:
• Check that the VXC is showing in the phone Accessories menu.
• Check the VXC VPN status in the phone VPN menu.
• In the Cisco Unified Communications Manager, check that the Enable VXC VPN for MAC fields
• Check that the VXC VPN status is connected.
• Check that the Alternate TFTP is enabled and that the correct TFTP IP address is configured on the
• Check that the VXC is physically connected in the PC port of the phone.
• Check that the VXC device gets an IP address from the phone, and not from the local router.
• From the VXC device, use the ping command to check that the device can successfully contact the Cisco
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
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contains all Fs or is the same MAC address of the user's VXC device.
phone.
Unified Communications Manager.