Cisco Ip Phone User Support - Cisco 9971 Administration Manual

Related Topics
Cisco IP Phone User Support, on page 183
Cisco Unified Communications Manager Documentation, on page xvii
International User Support, on page 333

Cisco IP Phone User Support

If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users
in your network or company. It is important to provide current and thorough information to end users.
To successfully use some of the features on the Cisco IP Phone (including Services and voice message system
options), users must receive information from you or from your network team or must be able to contact you
for assistance. Make sure to provide users with the names of people to contact for assistance and with
instructions for contacting those people.
We recommend that you create a web page on your internal support site that provides end users with important
information about their Cisco IP Phones.
Consider including the following types of information on this site:
• user guides for all Cisco IP Phone models that you support
• information on how to access the Cisco Unified Communications Self Care Portal
• list of features supported
• user guide or quick reference for your voicemail system
Telephony Features
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality
to the phones. The following table includes a list of supported telephony features, many of which you can
configure by using Cisco Unified Communications Manager Administration.
For information about using most of these features on the phone, see Cisco Unified IP Phone 8961, 9951, and
9971 User Guide for Cisco Unified Communications Manager. See
206
buttons.
Cisco Unified Communications Manager Administration also provides several service parameters that
Note
you can use to configure various telephony functions. For more information about accessing and configuring
service parameters, see Cisco Unified Communications Manager Administration Guide. For more
information about the functions of a service, click on the name of the parameter or the question mark help
button in the Service Parameter Configuration window.
for a list of features that can be configured as programmable buttons, dedicated softkeys, and feature
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
Cisco IP Phone User Support
Feature Buttons and Softkeys, on page
183