Choppy Speech - Cisco 9971 Administration Manual

Choppy Speech

Problem
A user complains of choppy speech on a call.
Cause
There may be a mismatch in the jitter configuration.
Solution
Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problem
with jitter on the network or periodic high rates of network activity.
Poor Audio Quality with Calls that Route Outside Cisco Unified Communications Manager
Problem
Poor quality occurs with tandem audio encoding. Tandem encoding can occur when calls are made between
an IP Phone and a digital cellular phone, when a conference bridge is used, or in situations where IP-to-IP
calls are partially routed across the PSTN.
Cause
In these cases, use of voice codecs such as G.729 and iLBC may result in poor voice quality.
Solution
Use the G.729 and iLBC codecs only when absolutely necessary.
Video Distorted or Pixilated
Problem
The video on the Cisco Unified IP Phone 9951 appears distorted or pixilated and the phone is using a
100-BaseT/full duplex connection.
Cause
The transmission speed of the connection is insufficient for the audio and video demands of the phone.
Solution
Upgrade the transmission speed to 1000-BaseT/full duplex.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
Camera, Audio, and Video Problems
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